33 Client Services jobs in Nigeria
Client Services Manager
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a leading diversified financial institution in Nigeria. Job Summary The Client Services Manager is responsible for delivering exceptional service to a diverse range of clients. This role ensures the seamless implementation of their investment strategies across the firm's innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios. The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions. By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients' financial journeys.Key Responsibilities Client Engagement & Relationship Management • Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.• Assist clients in executing their tailored investment strategies across various products.Client Communication & Support • Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.• Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.Personalized Service Delivery• Offer tailored advice and insights to clients based on their needs and investment objectives.• Coordinate with internal teams to ensure prompt and accurate delivery of services.Client Satisfaction & Experience • Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.• Gather feedback to continually improve client experience and service qualityRequirements• Bachelor’s degree in Business, Finance, Psychology or related discipline. • CCSP or any relevant professional certificate.• 5+ years of proven experience in client services, relationship management, or private banking within financial services or wealth management.• Strong interpersonal and communication skills, with a client-focused mindset.• Proficiency in CRM tools, Microsoft Office, and financial reporting is a plus• Excellent organizational skills and attention to detail.
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0
Client Services Manager
100001 Lagos, Lagos
Alan & Grant
Posted 24 days ago
Job Viewed
Job Description
Our client is a leading diversified financial institution in Nigeria.Job Summary The Client Services Officer is responsible for delivering exceptional service to a diverse range of clients. This role ensures the seamless implementation of their investment strategies across the firm's innovative product offerings, including dollar funds, equity based funds, money market funds, and segregated portfolios. The individual in this position is pivotal in building strong client relationships, understanding their unique needs, and providing personalized support that aligns with the organization’s mission to deliver tailored, sustainable wealth solutions. By upholding the organization’s core values of excellence, professionalism, innovation, integrity, and commitment, this role acts as a trusted partner in clients' financial journeys.Key Responsibilities Client Engagement & Relationship Management Facilitate smooth onboarding of new clients by understanding their financial goals and investment preferences.Assist clients in executing their tailored investment strategies across various products.Client Communication & Support Serve as the primary point of contact for clients, responding promptly to inquiries and providing consistent updates on their portfolios and market insights.Schedule and coordinate meetings, reviews, and updates to ensure clients are well-informed.Personalized Service Delivery Offer tailored advice and insights to clients based on their needs and investment objectives.Coordinate with internal teams to ensure prompt and accurate delivery of services.Client Satisfaction & Experience Proactively address client concerns and resolve issues effectively to ensure high levels of satisfaction and retention.Gather feedback to continually improve client experience and service quality.RequirementsBachelor’s degree in Business, Finance, Psychology or related discipline.CCSP or any relevant professional certificate.5+ years of proven experience in client services, customer care, relationship management, or private banking within financial services or wealth management.Strong interpersonal and communication skills, with a client-focused mindset.Proficiency in CRM tools, Microsoft Office, and financial reporting is a plusExcellent organizational skills and attention to detail.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Mummy Delicious Food Services
Posted 6 days ago
Job Viewed
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
This advertiser has chosen not to accept applicants from your region.
2
Customer service Representative
VERGE PROPERTY LIMITED
Posted 10 days ago
Job Viewed
Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Betfigo
Posted 13 days ago
Job Viewed
Job Description
Job Summary:
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Ogun, Ogun
Speedaf Express
Posted 16 days ago
Job Viewed
Job Description
Job Summary.
The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction. The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures. br>
Key Responsibilities.
• Ensuring that customers are satisfied with products or services by handling complaints and inquiries. < r>• ollowing up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• M nage large volume of incoming phone calls. < r>• H ndle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
Skills and Requirements.
• Bac elor's Degree in Mass Communication, Public Relations, or a related field of study. < r>• S rong interpersonal and communication skills. < r>• P oficiency in CRM software and other sales tools. < r>• A ility to multi task, prioritize and manage time effectively. < r>• C stomer orientation and ability to adapt/ respond to different kinds of characters < r>• M st possess excellent listening skills.
The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction. The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures. br>
Key Responsibilities.
• Ensuring that customers are satisfied with products or services by handling complaints and inquiries. < r>• ollowing up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• M nage large volume of incoming phone calls. < r>• H ndle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
Skills and Requirements.
• Bac elor's Degree in Mass Communication, Public Relations, or a related field of study. < r>• S rong interpersonal and communication skills. < r>• P oficiency in CRM software and other sales tools. < r>• A ility to multi task, prioritize and manage time effectively. < r>• C stomer orientation and ability to adapt/ respond to different kinds of characters < r>• M st possess excellent listening skills.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Lagos, Lagos
Main Service Logistics
Posted 16 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide prompt and friendly customer support daily.
Confirm payments made by customers and accurately input them into the computer platform.
Collect payments from customers and issue receipts.
Ensure speed and accuracy in billing and processing client payments.
Acknowledge and resolve customer complaints effectively and professionally.
Develop a thorough understanding of our services to answer customer inquiries confidently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues and other departments as needed.
Provide feedback to management on the efficiency of the customer service process.
Supervise and manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
Minimum of a diploma in any discipline.
Female candidates are preferred.
Proficiency in Microsoft Office and general computer literacy.
Ability to remain calm under pressure or when dealing with upset customers.
Experience working in customer service roles or teams is an advantage.
Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abule-Ado or nearby areas.
Proximity to the office address at Trade-Fair branch is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide prompt and friendly customer support daily.
Confirm payments made by customers and accurately input them into the computer platform.
Collect payments from customers and issue receipts.
Ensure speed and accuracy in billing and processing client payments.
Acknowledge and resolve customer complaints effectively and professionally.
Develop a thorough understanding of our services to answer customer inquiries confidently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues and other departments as needed.
Provide feedback to management on the efficiency of the customer service process.
Supervise and manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
Minimum of a diploma in any discipline.
Female candidates are preferred.
Proficiency in Microsoft Office and general computer literacy.
Ability to remain calm under pressure or when dealing with upset customers.
Experience working in customer service roles or teams is an advantage.
Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abule-Ado or nearby areas.
Proximity to the office address at Trade-Fair branch is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative Job at Ileoja Market Place
Oyo, Oyo
Ileoja
Posted today
Job Viewed
Job Description
Ileoja Market Place is a multi-sector company driving innovation across eCommerce, tech education, real estate, agribusiness, and digital product sales. Our mission is to empower individuals and businesses by providing quality products, educational resources, and industry-leading services, all tailored to meet evolving market needs.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Oyo
This advertiser has chosen not to accept applicants from your region.
7
Customer Service / Telesales Representative
Lagos, Lagos
WashStationNG
Posted 9 days ago
Job Viewed
Job Description
As a Customer Service / Telesales Rep, you’ll be the first point of contact for our customers. Your job is to ensure every interaction is smooth, helpful, and leaves them satisfied. You’ll also handle inbound and outbound calls, follow up on leads, and support our pickup scheduling process.
br>Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded < r>Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For: < r>Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
br>Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded < r>Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For: < r>Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
This advertiser has chosen not to accept applicants from your region.
8
Customer Relations Officer Job at SavingsBox Multipurpose Cooperative Society
Abuja, Abuja Federal Capital Territory
SavingsBox
Posted today
Job Viewed
Job Description
SavingsBox Multipurpose Cooperative Society is a rapidly growing cooperative dedicated to empowering its members through accessible savings, investments, and loan products. Our cooperative model pools member savings and investment funds to provide vital credit, creating a virtuous cycle of financial empowerment.
We are recruiting to fill the position below:
Job Position: Customer Relations Officer
Job Location: Abuja (FCT)
Job…
This advertiser has chosen not to accept applicants from your region.
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