378 Customer Satisfaction jobs in Nigeria

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Lagos Full Time

Real Estate NGN 75, ,000

Easy Apply

We are seeking a proactive and customer-focused individual who will handle customer inquiries and support while also driving sales for our real estate properties. This dual role requires excellent communication, problem-solving skills, and a passion for delivering top-notch service and closing deals.

• Minimum Qualification : HND
• Experience Level : Entry level
• Experience Length : 2 years
• Working Hours : Full Time

Responsibilities:

• Attend to client inquiries via phone, email, WhatsApp, and walk-ins professionally and promptly.
• Provide accurate information about products, services, prices, and available properties.
• Follow up on leads and existing customers to ensure satisfaction and maintain relationships.
• Resolve client complaints or escalate unresolved issues to the appropriate department.
• Maintain a proper record of client interactions, transactions, feedback, and complaints.
• Ensure customer satisfaction through timely feedback and issue resolution.
• Follow up with interested clients and schedule inspections or meetings as necessary.
• Actively promote and market available properties to new and existing clients.
• Meet or exceed monthly sales targets and performance KPIs.
  Prepare and deliver compelling sales presentations to clients.

Requirements:

• Minimum of HND/B.Sc. in any relevant field.
• Prior experience in customer service and/or real estate sales is an advantage, with a minimum of 2 years.
• Excellent communication and interpersonal skills.
• Confident, persuasive, and result-driven.
• Strong organisational skills and attention to detail.
• Ability to work independently and as part of a team.

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We're a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it's only right that we ended up with the name 'Kuda' which means 'love' in Shona, a language spoken in the southern part of Africa.

We're giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.

We've raised over $90 million from some of the world's most respected institutional investors, and we're rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Kuda Technologies Ltd is looking for a motivated Customer Experience Support Intern to join their dynamic team in the Financial Services industry. As a full-service digital bank, Kuda is passionate about making banking accessible, affordable, and rewarding for all Africans. The successful candidate will gain valuable knowledge and experience while working alongside talented professionals using cutting-edge technology to drive innovation in the industry.

Responsibilities:

• Reviewing documents received from customers for validity before approval
• Moving approved requests to Complaince/ third-party partner for verification
• Allocating 300 reviews per staff per day for a daily cumulative output of 1,500 reviews.(From our data source,we currently have 5,000 pending addresses awaiting review)

Requirements

• NYSC Completed
• Excellent problem-solving skills and attention to detail
• Ability to thrive in a fast-paced, dynamic environment
• Excellent verbal and written communication skills

Benefits
Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Growth
• Paid annual leave
• Life Assurance
• Career Development
• Birthday off work
• L&D training
• Hybrid work model

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

Kuda is a money app for Africans on a mission to make financial services accessible, affordable and rewarding for every African on the planet.

We're a tribe of passionate and diverse people who dreamed of building an inclusive money app that Africans would love so it's only right that we ended up with the name 'Kuda' which means 'love' in Shona, a language spoken in the southern part of Africa.

We're giving Africans around the world a better alternative to traditional finance by delivering money transfers, smart budgeting and instant access to credit through digital devices.

We've raised over $90 million from some of the world's most respected institutional investors, and we're rolling out our game-changing services globally from our offices in Nigeria, South Africa, and the UK.

Kuda Technologies Ltd is looking for a motivated Customer Experience Support Intern to join their dynamic team in the Financial Services industry. As a full-service digital bank, Kuda is passionate about making banking accessible, affordable, and rewarding for all Africans. The successful candidate will gain valuable knowledge and experience while working alongside talented professionals using cutting-edge technology to drive innovation in the industry.

Responsibilities:

• Reviewing documents received from customers for validity before approval.
• Moving approved requests to Complaince/ third-party partner for verification.
• Allocating 300 reviews per staff per day for a daily cumulative output of 1,500 reviews.(From our data source,we currently have 5,000 pending addresses awaiting review)

Requirements

• NYSC Completed
• Excellent problem-solving skills and attention to detail.
• Ability to thrive in a fast-paced, dynamic environment.
• Excellent verbal and written communication skills

Benefits

Why join Kuda?

At Kuda, our people are the heart of our business, so we prioritize your welfare. We offer a wide range of competitive benefits in areas including but not limited to:

• Growth
• Paid annual leave
• Life Assurance
• Career Development
• Birthday off work
• L&D training
• Hybrid work model

Kuda are proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Kuda is considered based on merit, qualifications, competence and talent.

We don't regard colour, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

J3 is an FMCG distributor. We have been in existence for over 8 years and we have branches in the followinf locations: Lagos, Ibadan, Ogun, Ondo, and Osun state.

We are recruiting to fill the position below:

Job Position: Customer Experience Cashier / Sales Support Executive

Job Location: Berger, Lagos

Description

• The Customer Experience Cashier is responsible for processing transactions efficiently while delivering excellent customer service, promoting repeat sales, and supporting the sales and operations teams.
• The role goes beyond traditional cashiering to include customer relationship building, upselling, after-sales engagement, and contributing to overall outlet performance.

Key Responsibilities

Cashiering and Transaction Management:

• Promptly generate accurate sales invoices based on order details.
• Handle cash, POS, and bank transfer payments.
• Verify payment evidence (transfers, receipts, teller slips) for correctness (amount, reference, account details).
• Forward all payment documentation to the Accounts Officer/Accountant for confirmation.
• Follow up to ensure timely payment confirmations.
• Notify the relevant department (e.g., warehouse) once payments are approved for release.
• Maintain accurate records of all invoices and receipts.
• Ensure all transaction activities align with internal financial policies.
• Submit daily/weekly transaction reports to the Accounts department.

Requirements

• Interested candidates should possess an HND / OND qualification with relevant experience.

Salary

N80,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position and Location as the subject of the email.

Note: For more information, contact onWhatsApp

Invent Alliance Limited is a company specialised on creation of multi discipline business platform with specialist partnership for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss responsibility towards the alliance.

We currently have interests (and growing) in the following areas (SBUs): Virtual Office & Hosted Services Business Unit, Bakery Services & Consultancy Business Unit, Digital Multimedia Business Unit, High Tech Logistics Business Unit, Real Estate & Property Development Business Unit and Hospitality & Shortlet Rental Business Unit.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Ajah, Lagos

Employment Type: Full-time

About the Role

• As a Customer Experience Officer, you'll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You'll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

Key Responsibilities

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

Requirements

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 1 year of experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Preferred Qualities:

• Experience in bakery, food, or FMCG sales.
• Coachable and eager to grow into a large business development role.
• Ability to work both independently and as part of a team.

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you'll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Performance-based incentives.
• Opportunities for growth and professional development.

Method of Application

Interested and qualified candidates should submit their CV to: using the Job Position as the subject of the email.

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop

At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

• Communicating with customers via chat, email, and phone.
• Resolving issues related to orders, products, and accounts with empathy and efficiency.
• Becoming an expert on the brands you support, providing informed and thoughtful assistance.
• Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

• At least 1 year of experience in a remote customer-facing role.
• Excellent written and verbal communication skills.
• Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
• The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

• Competitive pay and performance-based raises.
• Paid time off and holiday bonuses.
• Health and dental benefits or a health stipend.
• A fully remote work environment.
• Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

• A reliable computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code: CS

Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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Company Description

TAMS is a complete church management system that unifies Ministry HQ, chapters, satellites, and cell fellowships. It streamlines member data, finances, events, and communications (WhatsApp, email, SMS), all while providing real-time growth insights on one platform. TAMS simplifies church administration and enhances the overall ministry experience for leaders and members alike. This platform allows for efficient management and growth tracking within religious organizations.

Role Description

This is a full-time remote role for a Customer Experience Manager. The Customer Experience Manager will be responsible for enhancing customer satisfaction and experience by addressing inquiries, resolving issues, and ensuring smooth interactions. The role involves analyzing customer feedback, identifying patterns, and recommending improvements. Day-to-day tasks also include effective communication via various channels to maintain positive customer relationships and support services.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and Customer Experience
• Strong Communication skills
• Excellent problem-solving abilities
• Ability to work independently and remotely
• Experience in a similar role is a plus
• Bachelor's degree in Business, Communications, or a related field
• 2-5 years experience in the role

Customer Experience Associate | Remote

MYGEECS is looking for a dynamic and organized Experience Associate to support learners and clients across our education and training programs.

Key Responsibilities

-Actively generate and convert leads to increase student sign-ups and overall sales.-Conduct extensive fieldwork, including:

-Visiting schools, higher institutions, and other educational hubs.-Dropping proposals and marketing letters.

-Booking and delivering presentations to decision-makers and students.

-Leverage digital channels (social media, WhatsApp,

Qualification & Skills

-Diploma or Bachelor's degree in Education, Communications, Business Administration, or related field.

-At least 2 years' experience in a customer service role, preferably in the education, training, or nonprofit sector.

-Proficiency with online scheduling tools, CRM systems, and Microsoft Office.-Strong interpersonal and communication skills, both verbal and written.

-Excellent organizational skills and the ability to manage multiple priorities.

-A student-centered mindset with empathy and patience.

Send your resume to:

Application Deadline: October 15th, 2025

Job Types: Full-time, Permanent

Pay: ₦120, ₦250,000.00 per month

Today

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Abuja Full Time

Retail, Fashion & FMCG Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

About the Role:

The Customer Experience (CX) Representative is the welcoming face and guiding voice of Africana Couture. You are on the frontline of service, ensuring every customer feels valued, supported, and inspired throughout their journey with us.

Responsibilities:

• Greet, guide, and assist customers in-store and online.
• Provide accurate product information and styling support.
• Handle inquiries, returns, and exchanges with professionalism.
• Maintain accurate records of customer interactions.
• Upsell and cross-sell products to enhance customer satisfaction and sales.
  Follow Africana's customer service protocols and SOPs at all times

Skills and Qualities:

• Empathy, patience, and active listening.
• Strong interpersonal and communication skills.
• Adaptability and professionalism in fast-paced retail settings.
• Good organizational and multitasking abilities.
  Genuine interest in fashion and customer engagement.

Basic Qualifications:

• Minimum of a Diploma or equivalent qualification.
• 1–2 years of customer service, sales, or retail experience (fashion/luxury an advantage).
• Basic computer literacy (email, chat, and POS systems).
  Flexibility to work shifts, weekends, and holidays.

Only shortlisted Candidates will be contacted.

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