352 Customer Retention jobs in Nigeria

We're Hiring: Client Relations & Social Media Assistant

Location: Lagos (Hybrid – 2 days in-office, 3 days remote)

Salary: ₦180,000/month

Fame Lagos is expanding, and we're looking for someone smart, organized, and creative to join our team.

If you love hospitality, enjoy talking to people, and have an eye for good content, this role is for you.

Your role will include:

• Answering calls, WhatsApp, and Instagram inquiries
• Creating and posting simple, aesthetic content on Instagram (guidance will be provided)
• Engaging followers and responding to DMs
• Preparing invoices and following up on payments
• Coordinating with our execution team once a job is confirmed

You're a good fit if you:

• Communicate well and stay organized
• Have basic Canva and Instagram knowledge
• Are friendly, proactive, and detail-oriented
• Enjoy hospitality, events, or lifestyle brands

Work Schedule:

2 days in office (Lekki)

4 days remote

Job Type: Full-time

Pay: ₦180,000.00 per month

Role: Client Relations & Fashion Production Coordinator

Reports to: Operations Manager / Creative Director

Sector : Bespoke & Ready-to-Wear Fashion Brand

Location: Lekki Phase 1 (Accommodation available)

Salary: ₦150,000 – ₦200,000 (based on experience)

Role Summary:

Serves as the link between clients, procurement, and production, ensuring that client requirements are communicated, executed, and delivered to the brand's quality standards. Acts as support for both Customer Service and Production Manager functions.

Key Responsibilities:

• Client Communication:
• Collect and document client requests and specifications.
• Clearly communicate requirements to tailoring, procurement, and production teams.
• Follow up with tailors to confirm understanding and execution.

Procurement Collaboration:

• Work with Procurement Officer to ensure items sourced align with client requests.
• Verify quality of purchased fabrics, trimmings, and accessories before use.
• Raise red flags on discrepancies immediately.

Quality Assurance:

• Inspect outfits before delivery to ensure brand standards in fit and finishing.
• Report defects, delays, or issues for correction.

Team Coordination:

• Act as liaison between customer service, procurement, and production.
• Support production manager in monitoring timelines and workflow.
• Clarify instructions and resolve misunderstandings on the production floor.

Support & Stand-In Duties:

• Act as Customer Service stand-in when required.

Reporting:

• Provide daily/weekly reports on client requests, procurement, and production progress.
• Escalate recurring challenges or complaints to management.

Requirements:

• 2+ years in fashion client service/production coordination.
• Excellent communication & organizational skills.
• Ability to liaise between clients, procurement & production

To Apply:

Send your CV to

with the job title as the subject line

Job Vacancy: Client Relations Officer

Location: Osapa, Lekki, Lagos

Application Deadline: 30th September, 2025

Start Date: Immediate

About Eden Oasis Realty:

Eden Oasis Realty is a top-tier real estate brokerage firm based in Lagos, Nigeria, with a strong reputation for delivering exceptional real estate services across high-end and affordable luxury segments. We are committed to professionalism, innovation, and providing unmatched client experiences. As we continue to grow, we are looking for a dynamic, organised, and proactive Client Relations Officer

Position Overview:

As the Client Relations Officer, you will be the first point of contact for all clients and guests. Your role is key in creating a welcoming atmosphere, managing office communication, and supporting the daily administrative needs of the office.

Key Responsibilities:

• Greet and welcome visitors warmly and professionally
• Answer and direct phone calls to appropriate staff
• Manage office correspondence (emails, calls, deliveries)
• Maintain the reception area's cleanliness and orderliness
• Schedule and confirm appointments and meetings
• Support administrative and clerical tasks as assigned
• Track and manage incoming and outgoing documents.

Requirements:

• BSc/HND in any discipline
• 2–4 years' experience in a front desk, customer service, or admin role
• Proficient in MS Office (Word, Excel, Outlook)
• Excellent communication and interpersonal skills
• Neat, well-groomed, and presentable
• Ability to multitask and manage time efficiently
• Must be based in Lagos or willing to relocate to Lekki.
• Must be available to resume immediately.

What We Offer:

• A dynamic and innovative work environment.
• Opportunity to work closely with top leadership in the real estate industry.
• Professional growth and development.

Application Deadline: Tuesday, 30th September, 2025.

Only shortlisted candidates will be contacted for an interview.

Eden Oasis Realty is an equal opportunity employer. We value professionalism, excellence, and dedication to growth. Join us and be part of a brand that is redefining real estate in Nigeria.

Job Type: Full-time

Ability to commute/relocate:

• Lekki: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you currently employed?
• Please share the link to your Instagram profile. Please ensure that you provide a visible, accessible, valid, and active profile. Candidates without a valid and visible account will not be considered.
• Please share the link to your LinkedIn profile. Please ensure that you provide a visible, accessible, valid, and active profile. Candidates without a valid and visible account will not be considered.
• What additional skills do you possess that could give you a competitive advantage in this role?
• Do you have a Bachelor's degree in Business Administration, Secretarial Studies, or a related field?
• Are you comfortable with handling confidential and sensitive information?
• What office and productivity tools are you proficient in?
• What is your Salary Expectation?
• How many years of experience do you have as a Client Relations Officer?

Location:

• Lekki (Required)

Today

B

Lagos Full Time

Construction Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 2 years

Responsibilities:

• Manage client onboarding, documentation, and profiling processes.

• Serve as the primary point of contact for all client inquiries, ensuring timely resolution of concerns.

• Coordinate client-related activities such as property allocations, site inspections, and events.

• Work closely with the Legal and Accounts teams to ensure proper documentation, compliance, and accurate records.

• Track and manage client payments, contracts, and other documentation.

• Follow up with clients post-purchase to ensure satisfaction and maintain long-term relationships.

• Maintain and update client information using CRM tools.

• Provide reports and insights on client interactions, concerns, and overall satisfaction.

• Assist in planning and executing client engagement events, open houses, and handover ceremonies.

• Support the sales team in ensuring smooth transition from prospect to client.

Requirements:

• Minimum of 2 years' experience in a real estate client relations or similar role.

• Strong communication, interpersonal, and listening skills.

• Proficiency in Google Workspace (Docs, Sheets, Drive) and CRM tools.

• Excellent organizational and problem-solving skills.

• Ability to work independently and collaboratively within a team.

• Must live within or have strong proximity to Magodo Phase 2.

<

Responsibilities:

* Manage client onboarding, documentation, and profiling processes.

* Serve as the primary point of contact for all client inquiries, ensuring timely resolution of concerns.

* Coordinate client-related activities such as property allocations, site inspections, and events.

* Work closely with the Legal and Accounts teams to ensure proper documentation, compliance, and accurate records.

* Track and manage client payments, contracts, and other documentation.

* Follow up with clients post-purchase to ensure satisfaction and maintain long-term relationships.

* Maintain and update client information using CRM tools.

* Provide reports and insights on client interactions, concerns, and overall satisfaction.

* Assist in planning and executing client engagement events, open houses, and handover ceremonies.

* Support the sales team in ensuring smooth transition from prospect to client.

Requirements:

* Minimum of 2 years' experience in a real estate client relations or similar role.

* Strong communication, interpersonal, and listening skills.

* Proficiency in Google Workspace (Docs, Sheets, Drive) and CRM tools.

* Excellent organizational and problem-solving skills.

* Ability to work independently and collaboratively within a team.

* Must live within or have strong proximity to Magodo Phase 2.

Our Client is looking to hire a Client Representative Officer, who will serves as the primary liaison between the company and its clients, ensuring seamless communication, timely resolution of concerns, and high levels of client satisfaction. In addition, the role provides essential administrative support to the Office Manager, contributing to the efficiency and effectiveness of daily operations

Key Responsibilities

• Address and resolve client issues promptly, escalating complex matters to the appropriate teams where necessary.
• Assist the Office Manager with administrative tasks as required.
• Support the coordination of company events, meetings, and client engagements as required.
• Foster and maintain strong client relationships to encourage trust and loyalty.
• Conduct regular follow-ups to ensure client satisfaction and proactively identify areas for service improvement.

Required Qualifications & Experience

• Bachelor's Degree in Business Administration, Communications, or a related field.
• Proven experience in a client-facing role, administrative support position, or related field.
• Previous experience in the property design, development, or real estate sector will be an added advantage.

Essential Skills & Competencies

• Excellent written and verbal communication skills with a strong professional presence.
• Strong organizational and multitasking abilities with keen attention to detail.
• Superior problem-solving skills and ability to manage challenging situations effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively in a fast-paced environment.
• High level of discretion, integrity, and professionalism when handling confidential information.
• Strong interpersonal skills with the ability to build rapport and maintain positive client relationships.

Job Type: Full-time

Pay: ₦150,000.00 per month

The Client Relations Executive will serve as the primary point of contact for clients, ensuring their needs are met, building strong relationships, and enhancing overall customer satisfaction. The role involves managing client accounts, addressing concerns promptly, coordinating with internal teams, and identifying opportunities to deepen client engagement and loyalty.

Key Responsibilities

• Act as the main liaison between the company and clients, maintaining strong and professional relationships.
• Handle client inquiries, requests, and complaints, ensuring timely resolution and follow-up.
• Manage client accounts by providing updates, insights, and performance reports as needed.
• Coordinate with internal departments (sales, operations, marketing, finance) to ensure client expectations are met.
• Track and analyze client feedback to improve service delivery and overall experience.
• Support in the planning and execution of client engagement activities.
• Maintain an updated client database (CRM system) with accurate records of interactions.
• Assist in developing client retention strategies and loyalty programs.
• Prepare reports for management highlighting client trends, risks, and opportunities.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• 1-2 years of experience in client relations, account management, customer service, or a related role.
• Strong interpersonal and communication skills (verbal and written).
• Proficiency in CRM tools and Microsoft Office Suite.
• Ability to manage multiple client accounts simultaneously.
• Excellent problem-solving and negotiation skills.
• High level of professionalism, empathy, and client-focused mindset.

Job Type: Full-time

Pay: ₦100,000.00 per month

Company Description

For over 5 years, The Sales Ville Africa has been at the forefront of helping businesses in Africa and beyond achieve consistent growth through effective marketing strategies. We design and execute strategies tailored to startups, fast-growing companies, and high-level entrepreneurs ready to scale. Our expertise covers digital marketing, sales and marketing training, social media marketing, and end-to-end marketing solutions. We've worked with top-level startups and established organizations, leading growth campaigns that attract thousands of paid customers and expand brand visibility internationally. Our mission is to position African businesses to compete globally, help entrepreneurs command trust and influence, and deliver measurable growth.

Role Description

This is a full-time remote role for a Marketing & Client Relations Manager. The Marketing & Client Relations Manager will be responsible for overseeing and driving marketing initiatives, managing client relationships, devising and implementing marketing strategies, coordinating campaigns, managing the team, and ensuring client satisfaction. The role involves developing and managing digital marketing campaigns, creating content, analyzing market trends, and collaborating with internal teams to achieve business goals.

Qualifications

• At least 2 years experience in Digital Marketing, Social Media Marketing, and Content Creation
• Skills in Client Relationship Management and Customer Service
• Proficiency in developing marketing strategies and campaign coordination
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Prior experience in marketing and client relations roles is beneficial
• Bachelor's degree in Marketing, Business Administration, Digital Marketing or a related field
• Must be able to handle client meetings virtually & physically.

About the Role:

We are looking for a Client Relations and Operations Officer to manage client communications, coordinate application processes, and ensure smooth delivery of our services. This role involves working directly with clients to guide them through admissions, visa, travel packages, and migration applications while ensuring an excellent client experience.

Key Responsibilities:

• Handle day-to-day client communications (calls, emails, messages).
• Manage client files and ensure proper documentation for applications.
• Prepare and submit applications (schools, visas, and other services).
• Provide first-level advisory on study destinations, migration routes, and travel options.
• Assist with lead generation and follow-ups on inquiries.
• Track progress of applications and update clients regularly.
• Coordinate with schools, embassies, and service partners.
• Support marketing and outreach efforts when needed.

Requirements:

• Bachelor's degree in any field.
• 1–3 years of experience in client relations, customer service, or administrative roles.
• Strong organizational and communication skills.
• Ability to handle multiple tasks and meet deadlines.
• Proficiency with email, MS Office/Google Suite, and digital communication tools.
• Experience in study abroad, travel, or consultancy (an advantage).

What We Offer:

• Competitive salary with room for growth.
• Training and development in the education, migration, and tourism industry.
• A collaborative work environment with opportunities to take on more responsibility.

Job Type: Full-time

Pay: ₦80, ₦100,000.00 per month

Application Question(s):

• Have you previously worked in the study abroad, migration, or travel industry?

Experience:

• client relations, customer service, or administration?: 1 year (Required)

Location:

• Ibadan (Required)

Willingness to travel:

• 25% (Preferred)