351 Customer Interaction jobs in Nigeria

Location

Ellas Place – 16 Ibrahim Jalo Waziri St, Gudu, Abuja, Nigeria

About Ellas Place

Ellas Place is a world-class health, beauty, spa and ladies' gym facility. We provide high-quality salon, spa, fitness and wellness services in a friendly, professional, and well-organised environment. Our mission is to deliver excellent customer experience at every touchpoint.

Role Summary

As the first point of contact for our clients and potential clients, you will be the face and voice of Ellas Place. You'll greet visitors, manage calls and messages, ensure clients feel welcomed and informed, and handle basic social media and online engagement. You'll also assist with maintaining Ellas Place's brand voice across customer-facing communications, both in person and online.

Key Responsibilities

• Greet all clients/visitors upon arrival, ensure they feel welcomed and attended to
• Manage front desk operations: answer phone calls, respond to emails, schedule appointments, handle queries
• Maintain a neat, professional appearance of the reception/waiting area
• Track and ensure smooth client flow and wait times; coordinate with salon/spa/gym staff to ensure clients are seen on time
• Handle customer complaints or feedback politely, escalate when necessary
• Maintain records: client information, appointments, payments, feedback
• Manage social media engagement: respond to comments/messages (Instagram, Facebook, WhatsApp etc.) in a timely and professional manner
• Help create or schedule basic content/posts (under guidance) – promoting services, special offers, events etc.
• Occasionally assist with marketing promotions, campaigns or customer loyalty programmes
• Ensure all customer-facing printed/digital materials at reception are up to date (price lists, service menus etc.)
• Collaborate with other staff to uphold high standards of hygiene, ambience and customer service

Required Skills & Qualifications

• Excellent spoken and written English, capable of communication in a business setting (professional, courteous, clear)
• Strong interpersonal skills; friendly, warm, professional demeanor
• Social media savvy: familiar with major platforms (Instagram, Facebook, WhatsApp, etc.), understands online customer engagement best practices
• Good organizational skills; ability to multitask (e.g. handling calls while greeting clients etc.)
• Good problem-solving skills; able to deal with customer complaints tactfully
• Basic computer skills: ability to use email, messaging apps, booking/scheduling software, possibly simple content tools (canva, etc.)
• High degree of reliability, punctuality, appearance, professionalism
• Comfortable working in a customer-facing environment with potentially high traffic

Preferred Qualifications

• Prior experience in a similar role (reception, front-desk, customer service in beauty/wellness/fitness sector)
• Experience handling social media for a business
• Knowledge of salon/spa/gym services, beauty wellness trends

Personal Attributes

• Friendly, positive, warm personality
• Confident communicator, attentive listener
• Detail-oriented (noticing things like waiting clients, cleanliness, client satisfaction)
• Ability to stay calm under pressure
• Team player and flexible (able to help out when needed)

Working Hours

• Roughly 7:30 AM – 4:00 PM on Monday - Satrudays.
• Willingness to occasionally work weekends or longer hours if required for events or peak periods

How to Apply

Interested candidates should send their CV and cover letter to

Job Type: Full-time

Pay: ₦150, ₦200,000.00 per month

Application Question(s):

• Where do you reside in Ahuja?

Experience:

• Admin: 3 years (Required)

Urgently Hiring

Job Title: Customer Relations and Sales Officer

Department: Sales and Marketing

Salary: 150k

Location: Oniru, Lekki.

Job Summary:

The Customer Relations and Sales Officer is responsible for managing customer interactions, ensuring customer satisfaction, driving sales growth, and promoting the company's products and services through effective marketing strategies. This role requires excellent communication skills, a customer-first attitude, and the ability to identify and convert sales opportunities.

Key Responsibilities:

* Serve as the first point of contact for customers through phone, email, or in-person interactions.

* Handle customer inquiries, complaints, and requests promptly and professionally.

* Maintain a positive, empathetic, and professional attitude toward customers at all times.

* Promote and sell company products and services to new and existing customers.

* Develop and implement basic marketing strategies to attract new clients and retain existing ones.

* Collaborate with the sales and marketing team to meet and exceed monthly sales targets.

* Keep accurate records of customer interactions, feedback, and transactions.

* Follow up with customers to ensure satisfaction and encourage repeat business.

* Monitor market trends and competitor activities to identify new business opportunities.

* Prepare regular reports on customer feedback, sales performance, and marketing activities.

Qualifications and Skills:

* Minimum of OND/HND/B.Sc in Marketing, Business Administration, or related field.

* Proven experience in customer service, sales, or marketing roles.

* Strong communication, interpersonal, and negotiation skills.

* Good problem-solving and conflict-resolution abilities.

* Ability to work independently and as part of a team.

* Proficiency in MS Office and social media marketing tools.

* Customer-focused mindset with a passion for sales and relationship building.

Interested candidates should send CV to or

BT Health and Diagnostic Centre (BTHDC) is a leading provider of high-quality medical diagnostics and healthcare support services. We are committed to delivering accurate, reliable, and timely diagnostic results that empower physicians and patients to make informed health decisions.

Equipped with modern technology and staffed by a team of qualified professionals, BTHDC offers a wide range of services including laboratory testing, radiology, cardiology, and wellness screening. Our focus on excellence, patient satisfaction, and continuous improvement has positioned us as a trusted partner in preventive and diagnostic healthcare. At BTHDC, we combine precision, compassion, and innovation to promote better health outcomes for every patient we serve.

We are recruiting to fill the position below:

Job Position: Customer Relations Officer

Job Location: Ikeja, Lagos

Employment Type: Full-time

Responsibilities

Customer Interaction:

• Welcome and assist clients in a friendly, professional, and courteous manner.
• Respond to inquiries regarding services, scheduling, and general information.
• Handle complaints promptly and escalate unresolved issues to the appropriate department.

Payment Handling:

• Receive and process payments accurately, issuing receipts for all transactions.
• Maintain daily financial records, ensuring all cash and electronic transactions are reconciled.
• Support finance or accounting departments in reconciling customer payments.

Service Coordination & Results Issuance:

• Liaise with relevant teams to ensure timely delivery of services and results.
• Issue service results or documentation to clients while maintaining confidentiality and accuracy.
• Provide clarification and guidance to clients where necessary.

Appointment Management:

• Schedule, confirm, and manage client appointments efficiently.
• Coordinate with internal teams to ensure prompt service delivery and avoid scheduling conflicts.

Client Education & Support:

• Educate clients on procedures, preparation requirements, and follow-up steps.
• Ensure clients understand how to access or collect their results and additional services.

Record Keeping:

• Maintain accurate and up-to-date client records, financial logs, and service documentation.
• Ensure all information is handled in compliance with company policy and data protection standards.

Collaboration & Communication:

• Work collaboratively with medical, administrative, and support teams to ensure efficient workflow.
• Communicate effectively across departments to enhance customer experience and service delivery.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

Note: Only shortlisted candidates will be contacted.

1) To serve as the main contact point for clients before, during and after property transactions.

2) Build strong relationships with prospective and existing customers to ensure long satisfaction and retention

3) Follow up with clients post sale to ensure satisfaction and encourage referrals or repeat business.

4) Address and resolve complaints promptly.

5) Meeting up with monthly targets .

Job Type: Full-time

Pay: From ₦80,000.00 per month

Today

Lagos Full Time

Manufacturing & Warehousing NGN 75, ,000

Easy Apply

We're seeking a friendly and proactive Customer relations officer to join our team at Dunamis F. Global Prints. Core responsibilities would include warm reception of customers, timely responses to customers, addressing complaints, cultivating relationships and interfacing with clients both online and offline.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year

Responsibilities:

• Handle customer inquiries via phone, email, and chat, providing timely and accurate responses.
• Addressing customer complaints and concerns, resolving issues timely and professionally.
• Offer detailed information about printing services offered, including product features, pricing, and delivery times.
• Assisting with order processing, ensuring accuracy and efficiency.
• Working with internal teams, such as production and logistics, to resolve customer issues.
  Update customer information and records, ensuring data accuracy.‎

Requirements:

• Excellent Communication Skills
• Customer Service Experience
• Problem-Solving Skills
• Attention to Detail Team player

Key Responsibilities:

Serve as the primary point of contact for customers, ensuring strong, consistent, and proactive communication.

Manage and resolve escalations, ensuring customer issues are addressed promptly and satisfactorily.

Oversee the development and tracking of customer performance objectives, metrics, and service level agreements (SLAs).

Collaborate with internal teams to ensure customer requirements are understood and met.

Monitor and assess customer satisfaction and engagement, implementing improvements as necessary.

Utilize project management tools and techniques to oversee IT service delivery and customer-centric projects.

Facilitate change management initiatives aligned with organizational goals and customer expectations.

Prepare reports, presentations, and documentation for internal and external stakeholders.

Minimum Requirements:

Minimum five (5) years of experience in customer relationship management (CRM) roles.

At least ten (10) years of combined experience in industry, government, and/or consulting with a focus on customer relations.

Proven experience in IT project management using various Microsoft tools.

Solid understanding and hands-on experience in managing information technology services and strategies.

Proficiency in analytical tools such as Microsoft Excel and Microsoft Access.

Strong skills with the Microsoft Office Suite, including Word, PowerPoint, and SharePoint.

Demonstrated experience and knowledge in organizational change management standards.

Preferred Qualifications (Optional):

Certification in project management (e.g., PMP, PRINCE2).

Experience with CRM platforms and customer service tools.

Prior experience in public sector or government contracts.

Benefits:

Comprehensive Medical, Dental, and Visions Plans (Healthcare benefits are 100% employer-paid for employees only)

Life Insurance

Paid Time Off (Flexible/Combined PTO, Bereavement Leave, 11 Company Paid Holidays)

401K Retirement Plan with employer match

Professional Development Training Reimbursement

Flexible/remote work sched

Job Summary:

Our client is seeking a friendly, detail-oriented Customer Relations Executive to support their retail printing store operations. This role involves assisting customers with printing service inquiries, processing orders and payments, ensuring accurate transactions, and maintaining a clean, organized customer service area.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, ensuring their needs are understood and met.
• Manage client accounts to ensure long-term satisfaction and loyalty.
• Develop a deep understanding of client goals, operations, and challenges to provide tailored solutions.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Coordinate internally with sales, operations, logistics, and finance teams to ensure timely order processing and delivery.
• Track client interactions and maintain accurate records in CRM systems.
• Identify opportunities for upselling or cross-selling products and services.
• Prepare and share periodic performance reports and client satisfaction updates.
• Support business development efforts by participating in client meetings, presentations, and follow-ups.
• Assist in developing and implementing customer retention programs and initiatives.

Requirements:

• Bachelor degree in any discipline
• 4–8 years of experience in customer relations, sales support, or account management.
• Excellent verbal communication and problem-solving skills.
• Proficiency in Microsoft Office Suite.
• Ability to manage cash transactions accurately.
• Strong organizational skills and attention to detail.
• Flexibility to work shifts, including weekends and public holidays.

Working Conditions:

• Mon - Fri (8am - 6pm) and Saturday 8am - 2pm
• Proximity to the island is required

Desirable Attributes:

• Presentable and confident in client-facing interactions.

What We Offer:

• Competitive salary
• Career growth opportunities.

Job Type: Full-time

Experience:

• Customer Service: 3 years (Required)

Our client is in need of a Customer Relation Officer for its Bakery business in Lekki Ph. 1, Lagos. The Customer Service Officer will handle customer inquiries, provide support, and ensure customer satisfaction. Daily tasks include managing customer interactions through various communication channels, resolving complaints, maintaining accurate records of customer interactions, and delivering exceptional customer service to enhance the customer experience. The ideal candidate must live around Lekki phase 1.

Qualifications

• 2-3 years relevant working experience.
• Ability to ensure Customer Satisfaction through thoughtful and efficient service
• Excellent verbal and written communication skills
• Minimum of HND in Business, Communications, or a related field is preferred
• Candidate must be staying around Lekki or it's environ.

Working Hours

Monday - Saturday 9am - 7pm

Remuneration

Very attractive plus other benefits

• The Customer Relations Officer (CRO) you will be responsible for ensuring that all clients receive an outstanding and memorable experience.
• You will be required to ensure an effective management of the spa journey; including appointments/reservations, loyalty rewards, memberships, treatments, and retailing.
• You will also be responsible for handling social media accounts with specific campaigns aimed at achieving membership subscriptions, business objectives and spa profitability (increased sales).

Key Responsibilities

• Hands on management of client data, spa treatments, timings, appointment bookings (online & offline), loyalty rewards and membership subscriptions on a full-time basis.
• Ensuring consistency of service and safety protocols, appropriate and correct pricing, issuing of receipts, correct filling out of client forms and client satisfaction on every interaction.
• Communicate with spa manager and spa director to ensure smooth day to day operations; including purchasing requirements, client requests & feedback.
• Collaborate with Spa Manager on revenue initiatives, service enhancements, incentive programs, marketing and brand development.
• Create social media campaigns to increase online followership and presence, increase retail sales and client loyalty.
• Managing all our social media accounts (facebook, twitter and instagram). In order to do this effectively you must take photos of clients finished treatments using the shop camera.
• Marketing of spa memberships with a monthly target of 10 members.
• Representing the company at trade fairs and external events within Abuja and outside if necessary.
• Effective management of our sister brand "Amali Cosmetics" - includes sales and inventory management.
• Other duties as assigned.

Requirements

• Interested candidates should possess a B.Sc. or HND qualification
• 1-3 years of hands-on experience in the beauty sector
• Ability to maintain and promote a long lasting relationship with our clients.
• Educate and guide the client based on their specific needs.
• Must be adaptable to change and able to multitask calmly and efficiently, with an emphasis on follow up, cooperation and courtesy.
• Excellent verbal, written and problem solving skills.
• Excellent interpersonal, leadership and listening skills. Must be highly organised and detail oriented.
• Knowledge of the best practices and industry trends is essential.
• Knowledge of computerized spa booking software, Excel, MS Office, and point of sale system an asset. 1
• Knowledge of social media management and digital marketing.

Salary

N100,000 / Month.

Method of Application

Interested and qualified candidates should send their CV and Cover Letter (PDF format) to: using the Job Position as the subject of the email.