384 Customer Experience jobs in Nigeria

Invent Alliance Limited is a company specialised on creation of multi discipline business platform with specialist partnership for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss responsibility towards the alliance.

We currently have interests (and growing) in the following areas (SBUs): Virtual Office & Hosted Services Business Unit, Bakery Services & Consultancy Business Unit, Digital Multimedia Business Unit, High Tech Logistics Business Unit, Real Estate & Property Development Business Unit and Hospitality & Shortlet Rental Business Unit.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Ajah, Lagos

Employment Type: Full-time

About the Role

• As a Customer Experience Officer, you'll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You'll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

Key Responsibilities

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

Requirements

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 1 year of experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Preferred Qualities:

• Experience in bakery, food, or FMCG sales.
• Coachable and eager to grow into a large business development role.
• Ability to work both independently and as part of a team.

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you'll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Performance-based incentives.
• Opportunities for growth and professional development.

Method of Application

Interested and qualified candidates should submit their CV to: using the Job Position as the subject of the email.

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop

At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

• Communicating with customers via chat, email, and phone.
• Resolving issues related to orders, products, and accounts with empathy and efficiency.
• Becoming an expert on the brands you support, providing informed and thoughtful assistance.
• Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

• At least 1 year of experience in a remote customer-facing role.
• Excellent written and verbal communication skills.
• Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
• The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

• Competitive pay and performance-based raises.
• Paid time off and holiday bonuses.
• Health and dental benefits or a health stipend.
• A fully remote work environment.
• Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

• A reliable computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code: CS

Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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Company Description

TAMS is a complete church management system that unifies Ministry HQ, chapters, satellites, and cell fellowships. It streamlines member data, finances, events, and communications (WhatsApp, email, SMS), all while providing real-time growth insights on one platform. TAMS simplifies church administration and enhances the overall ministry experience for leaders and members alike. This platform allows for efficient management and growth tracking within religious organizations.

Role Description

This is a full-time remote role for a Customer Experience Manager. The Customer Experience Manager will be responsible for enhancing customer satisfaction and experience by addressing inquiries, resolving issues, and ensuring smooth interactions. The role involves analyzing customer feedback, identifying patterns, and recommending improvements. Day-to-day tasks also include effective communication via various channels to maintain positive customer relationships and support services.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and Customer Experience
• Strong Communication skills
• Excellent problem-solving abilities
• Ability to work independently and remotely
• Experience in a similar role is a plus
• Bachelor's degree in Business, Communications, or a related field
• 2-5 years experience in the role

Customer Experience Associate | Remote

MYGEECS is looking for a dynamic and organized Experience Associate to support learners and clients across our education and training programs.

Key Responsibilities

-Actively generate and convert leads to increase student sign-ups and overall sales.-Conduct extensive fieldwork, including:

-Visiting schools, higher institutions, and other educational hubs.-Dropping proposals and marketing letters.

-Booking and delivering presentations to decision-makers and students.

-Leverage digital channels (social media, WhatsApp,

Qualification & Skills

-Diploma or Bachelor's degree in Education, Communications, Business Administration, or related field.

-At least 2 years' experience in a customer service role, preferably in the education, training, or nonprofit sector.

-Proficiency with online scheduling tools, CRM systems, and Microsoft Office.-Strong interpersonal and communication skills, both verbal and written.

-Excellent organizational skills and the ability to manage multiple priorities.

-A student-centered mindset with empathy and patience.

Send your resume to:

Application Deadline: October 15th, 2025

Job Types: Full-time, Permanent

Pay: ₦120, ₦250,000.00 per month

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Abuja Full Time

Retail, Fashion & FMCG Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

About the Role:

The Customer Experience (CX) Representative is the welcoming face and guiding voice of Africana Couture. You are on the frontline of service, ensuring every customer feels valued, supported, and inspired throughout their journey with us.

Responsibilities:

• Greet, guide, and assist customers in-store and online.
• Provide accurate product information and styling support.
• Handle inquiries, returns, and exchanges with professionalism.
• Maintain accurate records of customer interactions.
• Upsell and cross-sell products to enhance customer satisfaction and sales.
  Follow Africana's customer service protocols and SOPs at all times

Skills and Qualities:

• Empathy, patience, and active listening.
• Strong interpersonal and communication skills.
• Adaptability and professionalism in fast-paced retail settings.
• Good organizational and multitasking abilities.
  Genuine interest in fashion and customer engagement.

Basic Qualifications:

• Minimum of a Diploma or equivalent qualification.
• 1–2 years of customer service, sales, or retail experience (fashion/luxury an advantage).
• Basic computer literacy (email, chat, and POS systems).
  Flexibility to work shifts, weekends, and holidays.

Only shortlisted Candidates will be contacted.

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Consolidated Hallmark Insurance Plc was issued a License to Continue as an Insurer by the National Insurance Commission (NAICOM) with effect from 28th February, 2007, following a successful recapitalisation and merger process. The company which is listed on the trading floor of the Nigerian Stock Exchange has a Board of Directors made up of a crop of high profile and experienced professionals from the oil industry, manufacturing, and the financial services sector of the economy.

We are recruiting to fill the position below:

Job Position: Head, Customer Experience & Products

Job Location: Lagos

Job Description

• Lead the future of customer experience
• Define and deliver superior customer journeys.
• Drive product innovation and CX strategy at the highest level.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

We are recruiting on behalf of our client, a logistics company, for the position below:

Location: Ogudu, Lagos Nigeria

Work Mode: Full Time; Onsite

Work Hours: 8:00 AM- 6:00 PM, Monday-Saturday

Job Summary:

Job Summary:

We are seeking a Customer Experience Officer who will be responsible for managing and enhancing all customer interactions across the company's logistics value chain. This role serves as the first point of contact for customers, handling inquiries, tracking shipments, resolving complaints, and providing real-time updates.

Key Responsibilities

• Serve as the main contact point for customers, addressing inquiries via phone, email, chat, and in person with professionalism and empathy.
• Monitor customer shipments and provide real-time updates on delivery timelines, delays, or issues to manage expectations effectively.
• Log, investigate, and resolve customer complaints promptly, escalating complex cases to senior management when required.
• Maintain accurate records of customer interactions, complaints, resolutions, and feedback in the CRM system.
• Collect and analyse customer feedback to identify recurring issues and trends, preparing periodic reports for management review.
• Work closely with dispatch, warehouse, and operations teams to ensure timely deliveries and accurate updates for customers.
• Ensure all interactions comply with company service standards and customer care policies.
• Build strong, lasting relationships with customers through consistent, reliable service and proactive communication.
• Support onboarding of new staff and contribute to training on customer service best practices.
• Recommend and implement service enhancements to improve customer satisfaction and loyalty.
• Other responsibilities as assigned by management.

Qualifications and Professional Experience

• A Bachelor's degree in Business Administration, Marketing or related field
• 2-3 years' experience in customer service, preferably within logistics, transportation, e-commerce, or supply chain industries.

Core Skills and Function. Competencies

• Excellent written, verbal, and interpersonal communication skills.
• Excellent phone and email etiquette.
• Ability to remain calm, empathetic and solution oriented under pressure
• Ability to manage diverse customer personalities
• Excellent problem solving and conflict resolution skills
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace.Familiarity with CRM platforms and ticketing systems.
• Basic knowledge of logistics and supply chain processes.
• Ability to analyse and report customer service data and KPIs.
• Understanding of customer care standards and compliance requirements.

General Conditions

• Remuneration: N250,000

Job Type: Full-time

Pay: ₦250,000.00 per month

Location: (Hybrid- lekki Lagos )

Employment Type: Full-Time

About Pharmarun

Pharmarun is a platform that provides fast and easy access to medication by aggregating a network of pharmacies.

Role Summary

We are seeking a licensed pharmacist to join our team as a Customer Service Pharmacist. In this role, you will serve as the primary point of contact for patients, ensuring they receive accurate information, professional guidance, and timely support. You will apply your pharmaceutical knowledge to address medication-related inquiries while using digital tools to manage and resolve customer requests efficiently.

Key Responsibilities

• Respond to patient inquiries across multiple channels (phone, chat, email, social media) with accuracy and professionalism.
• Provide clear, evidence-based information on medication use, side effects, interactions, and adherence.
• Process customer orders, track fulfillment, and resolve issues in line with company standards and timelines.
• Escalate clinical or operational issues to the appropriate teams when necessary.
• Document customer interactions and feedback for process improvement and accountability.
• Maintain compliance with regulatory and ethical standards at all times.

Requirements

• Bachelor of Pharmacy (B.Pharm) or Doctor of Pharmacy (PharmD) degree.
• Current license to practice pharmacy.
• Strong communication and interpersonal skills.
• Comfortable using digital platforms, CRMs, and productivity tools.
• Ability to work accurately under pressure and manage multiple requests simultaneously.
• Prior experience in a customer-facing role (retail, hospital, or telehealth) is an advantage.

What We Offer

• Opportunity to apply your pharmaceutical expertise in a tech-enabled healthcare environment.
• Exposure to cross-functional collaboration with product, operations, and clinical teams.
• Competitive compensation and benefits.
• A role that directly impacts patient safety, satisfaction, and access to care.

Job Type: Full-time

Pay: ₦250, ₦350,000.00 per month

About the Role:

The Customer Experience (CX) Representative is the welcoming face and guiding voice of Africana Couture. You are on the frontline of service, ensuring every customer feels valued, supported, and inspired throughout their journey with us.

Responsibilities:

• Greet, guide, and assist customers in-store and online.
• Provide accurate product information and styling support.
• Handle inquiries, returns, and exchanges with professionalism.
• Maintain accurate records of customer interactions.
• Upsell and cross-sell products to enhance customer satisfaction and sales.
• Follow Africana's customer service protocols and SOPs at all times

Skills and Qualities:

• Empathy, patience, and active listening.
• Strong interpersonal and communication skills.
• Adaptability and professionalism in fast-paced retail settings.
• Good organizational and multitasking abilities.
• Genuine interest in fashion and customer engagement.

Basic Qualifications:

• Minimum of a Diploma or equivalent qualification.
• 1–2 years of customer service, sales, or retail experience (fashion/luxury an advantage).
• Basic computer literacy (email, chat, and POS systems).
• Flexibility to work shifts, weekends, and holidays.

Only shortlisted Candidates will be contacted.