339 Customer Engagement jobs in Nigeria

Today

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Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Join TalentPop App as a Customer and Sales Engagement Specialist

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team

What You'll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
  Team Collaboration: Work with the team to suggest improvements based on customer insights.

What We're Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
  Thrives in a fast-paced, remote work environment.

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
  Personal PC or laptop with a minimum i5 processor.

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage.
• Performance and recognition incentives.
• Permanent work-from-home setup.
  Opportunities for growth within a vibrant and supportive team.

When applying, use application code: BCS

Ready to make online shopping better for everyone? and join our team

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Type: The role is fully onsite

Location: Office location is Ajah, Lagos

Salary: Competitive

A reputable start-up digital marketplace platform is seeking an experienced Client Relationship & Community Manager to be responsible for engaging with key customers and merchants by building and preserving strong, profitable relationships. The role requires a senior professional who can think strategically, act analytically, and take ownership of customer engagement and community growth. The successful candidate will consistently identify, develop, and retain positive relationships with clients while driving marketplace expansion.

Key Responsibilities:

• Build and maintain profitable relationships with merchants, customers, and stakeholders on the Shurefire platform.
• Expand customer base by designing upselling and cross-selling strategies that increase platform adoption.
• Conduct regular business reviews with merchants and key clients to ensure alignment, satisfaction, and growth opportunities.
• Analyze competition and industry trends, and develop strategies that position Shurefire competitively in the market.
• Resolve customer complaints quickly and effectively, ensuring maximum client satisfaction and retention.
• Lead community engagement activities, both online and offline to strengthen loyalty and promote the platform.
• Work closely with managers across departments to plan and execute strategic initiatives that support business goals.
• Develop and oversee campaigns that drive user acquisition, retention, and marketplace activity
• Provide feedback and reports on customer behavior, marketplace performance, and engagement outcomes.

Requirements:

• Minimum of 2-3 years' proven experience as a Client Relationship Manager, Community Manager, or Engagement Manager (preferably within an e-commerce, marketplace, or digital platform).
• Demonstrated ability to design and implement upselling, cross-selling, and customer growth strategies.
• Strong leadership and problem-solving skills with a track record of managing customer-facing teams or communities.
• Excellent communication, negotiation, and relationship management skills.
• Experience conducting business reviews and working with cross-functional teams on strategic planning.
• Analytical mindset with ability to study competition and recommend actionable strategies.
• Previous experience in a start-up environment is highly desirable.
• Familiarity with the construction or building materials industry is an advantage.

Job Types: Full-time, Permanent

J3 is an FMCG distributor. We have been in existence for over 8 years and we have branches in the followinf locations: Lagos, Ibadan, Ogun, Ondo, and Osun state.

We are recruiting to fill the position below:

Job Position: Customer Experience Cashier / Sales Support Executive

Job Location: Berger, Lagos

Description

• The Customer Experience Cashier is responsible for processing transactions efficiently while delivering excellent customer service, promoting repeat sales, and supporting the sales and operations teams.
• The role goes beyond traditional cashiering to include customer relationship building, upselling, after-sales engagement, and contributing to overall outlet performance.

Key Responsibilities

Cashiering and Transaction Management:

• Promptly generate accurate sales invoices based on order details.
• Handle cash, POS, and bank transfer payments.
• Verify payment evidence (transfers, receipts, teller slips) for correctness (amount, reference, account details).
• Forward all payment documentation to the Accounts Officer/Accountant for confirmation.
• Follow up to ensure timely payment confirmations.
• Notify the relevant department (e.g., warehouse) once payments are approved for release.
• Maintain accurate records of all invoices and receipts.
• Ensure all transaction activities align with internal financial policies.
• Submit daily/weekly transaction reports to the Accounts department.

Requirements

• Interested candidates should possess an HND / OND qualification with relevant experience.

Salary

N80,000 monthly.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position and Location as the subject of the email.

Note: For more information, contact onWhatsApp

Invent Alliance Limited is a company specialised on creation of multi discipline business platform with specialist partnership for value co-creation in each of the different business segments through modern co-petition business principles. These multi segments are operated as strategic business units (SBU) with full profit and loss responsibility towards the alliance.

We currently have interests (and growing) in the following areas (SBUs): Virtual Office & Hosted Services Business Unit, Bakery Services & Consultancy Business Unit, Digital Multimedia Business Unit, High Tech Logistics Business Unit, Real Estate & Property Development Business Unit and Hospitality & Shortlet Rental Business Unit.

We are recruiting to fill the position below:

Job Position: Customer Experience Officer

Job Location: Ajah, Lagos

Employment Type: Full-time

About the Role

• As a Customer Experience Officer, you'll be the link between our bakery and our customers,making sure they get the best service, feel heard, and keep coming back.
• You'll manage relationships, resolve issues, follow up on accounts, and contribute to growing the business by providing excellent support and feedback.

Key Responsibilities

• Engage with retail customers, wholesalers, distributors, and corporate buyers to ensure excellent service and satisfaction
• Handle customer inquiries, complaints, and feedback in a professional and timely manner
• Follow up on account receivables, track payments, and reconcile customer accounts
• Maintain accurate records of customer interactions, orders, and account status
• Support field marketing and promotional activities that help improve brand visibility and attract new customers
• Provide regular updates, reports, and insights from customer interactions to management
• Keep an eye on competitor activities and customer preferences to suggest improvements
• Use Microsoft Word and Excel to prepare documentation, reports, and account updates

Requirements

• Interested candidates should possess a Bachelor's Degree (or OND/HND with relevant experience)
• Minimum of 1 year of experience in sales, marketing, or customer service roles (experience in the food or FMCG industry is an added advantage).
• Strong communication, negotiation, and interpersonal skills.
• Confidence in handling customer concerns and resolving issues with professionalism.
• Basic knowledge of receivables tracking, account reconciliation, and record-keeping.
• Proficiency in Microsoft Word and Excel.
• Self-motivated, target-driven, and willing to work actively in the field.
• Ability to multitask and adapt in a fast-paced environment.
• Must reside within Ajah, Sangotedo, or nearby areas

Preferred Qualities:

• Experience in bakery, food, or FMCG sales.
• Coachable and eager to grow into a large business development role.
• Ability to work both independently and as part of a team.

Why Join Us?

• At Invent Alliance Limited, we are committed to delivering quality and value across all touchpoints.
• As a Customer Experience Officer, you'll be at the frontline of growth, innovation, and market expansion. We offer a vibrant work environment, the freedom to explore new ideas, and the opportunity to directly influence business performance.

Compensation & Benefits

• Competitive salary (commensurate with experience).
• Performance-based incentives.
• Opportunities for growth and professional development.

Method of Application

Interested and qualified candidates should submit their CV to: using the Job Position as the subject of the email.

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

Customer Experience Specialist (E-commerce & Support Platforms) - Remote

About TalentPop

At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a friendly, proactive, and tech-savvy individual to join us and help make every customer interaction a positive one.

What You'll Do

You'll Be On The Front Lines, Helping Customers And Ensuring They Have a Seamless Experience. Using Various Support And E-commerce Platforms, You'll Manage Customer Inquiries And Provide Timely, Accurate Solutions. Your Day-to-day Will Involve

• Communicating with customers via chat, email, and phone.
• Resolving issues related to orders, products, and accounts with empathy and efficiency.
• Becoming an expert on the brands you support, providing informed and thoughtful assistance.
• Collaborating with the team to maintain a high standard of service.

Who We're Looking For

We're Seeking a Reliable Professional Who Has

• At least 1 year of experience in a remote customer-facing role.
• Excellent written and verbal communication skills.
• Experience with e-commerce platforms like Shopify or help desks like Gorgias, Zendesk, or similar is a big plus.
• The ability to work independently and manage multiple tasks.

What We Offer

We value our team and are committed to your success and well-being. We offer:

• Competitive pay and performance-based raises.
• Paid time off and holiday bonuses.
• Health and dental benefits or a health stipend.
• A fully remote work environment.
• Opportunities for career growth as we continue to expand.

Remote Work Requirements

To ensure you're set up for success in this role, you'll need:

• A reliable computer or laptop (i5 processor or equivalent preferred).
• A stable internet connection (at least 15 Mbps upload/download).

When applying, use application code: CS

Ready to Join Us?

If you're experienced in remote customer service, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. and grow with a team that values your work and your well-being.

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Company Description

TAMS is a complete church management system that unifies Ministry HQ, chapters, satellites, and cell fellowships. It streamlines member data, finances, events, and communications (WhatsApp, email, SMS), all while providing real-time growth insights on one platform. TAMS simplifies church administration and enhances the overall ministry experience for leaders and members alike. This platform allows for efficient management and growth tracking within religious organizations.

Role Description

This is a full-time remote role for a Customer Experience Manager. The Customer Experience Manager will be responsible for enhancing customer satisfaction and experience by addressing inquiries, resolving issues, and ensuring smooth interactions. The role involves analyzing customer feedback, identifying patterns, and recommending improvements. Day-to-day tasks also include effective communication via various channels to maintain positive customer relationships and support services.

Qualifications

• Customer Satisfaction and Customer Service skills
• Analytical Skills and Customer Experience
• Strong Communication skills
• Excellent problem-solving abilities
• Ability to work independently and remotely
• Experience in a similar role is a plus
• Bachelor's degree in Business, Communications, or a related field
• 2-5 years experience in the role

Customer Experience Associate | Remote

MYGEECS is looking for a dynamic and organized Experience Associate to support learners and clients across our education and training programs.

Key Responsibilities

-Actively generate and convert leads to increase student sign-ups and overall sales.-Conduct extensive fieldwork, including:

-Visiting schools, higher institutions, and other educational hubs.-Dropping proposals and marketing letters.

-Booking and delivering presentations to decision-makers and students.

-Leverage digital channels (social media, WhatsApp,

Qualification & Skills

-Diploma or Bachelor's degree in Education, Communications, Business Administration, or related field.

-At least 2 years' experience in a customer service role, preferably in the education, training, or nonprofit sector.

-Proficiency with online scheduling tools, CRM systems, and Microsoft Office.-Strong interpersonal and communication skills, both verbal and written.

-Excellent organizational skills and the ability to manage multiple priorities.

-A student-centered mindset with empathy and patience.

Send your resume to:

Application Deadline: October 15th, 2025

Job Types: Full-time, Permanent

Pay: ₦120, ₦250,000.00 per month

Today

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Abuja Full Time

Retail, Fashion & FMCG Confidential

• Minimum Qualification :
• Experience Level : Entry level
• Experience Length : 1 year

About the Role:

The Customer Experience (CX) Representative is the welcoming face and guiding voice of Africana Couture. You are on the frontline of service, ensuring every customer feels valued, supported, and inspired throughout their journey with us.

Responsibilities:

• Greet, guide, and assist customers in-store and online.
• Provide accurate product information and styling support.
• Handle inquiries, returns, and exchanges with professionalism.
• Maintain accurate records of customer interactions.
• Upsell and cross-sell products to enhance customer satisfaction and sales.
  Follow Africana's customer service protocols and SOPs at all times

Skills and Qualities:

• Empathy, patience, and active listening.
• Strong interpersonal and communication skills.
• Adaptability and professionalism in fast-paced retail settings.
• Good organizational and multitasking abilities.
  Genuine interest in fashion and customer engagement.

Basic Qualifications:

• Minimum of a Diploma or equivalent qualification.
• 1–2 years of customer service, sales, or retail experience (fashion/luxury an advantage).
• Basic computer literacy (email, chat, and POS systems).
  Flexibility to work shifts, weekends, and holidays.

Only shortlisted Candidates will be contacted.

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Consolidated Hallmark Insurance Plc was issued a License to Continue as an Insurer by the National Insurance Commission (NAICOM) with effect from 28th February, 2007, following a successful recapitalisation and merger process. The company which is listed on the trading floor of the Nigerian Stock Exchange has a Board of Directors made up of a crop of high profile and experienced professionals from the oil industry, manufacturing, and the financial services sector of the economy.

We are recruiting to fill the position below:

Job Position: Head, Customer Experience & Products

Job Location: Lagos

Job Description

• Lead the future of customer experience
• Define and deliver superior customer journeys.
• Drive product innovation and CX strategy at the highest level.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.