5 Crypto Customer Success jobs in Nigeria
Customer Support Officer
Posted 4 days ago
Job Viewed
Job Description
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
Technical Customer Support Officer
Posted 6 days ago
Job Viewed
Job Description
This role is also responsible for platform readiness, analysis and reporting on client engagement activities feedback/inquiries and complaint resolution, activity report and analysis of the company’s product and services. The activities are not limited to the listed: br>
You are required to be diligent with your performance at all times, excellent in your delivery and be customer centric in your contact with customers/clients and others.
As a technical Customer Support, your role can also include supervising the activities and performance of others, for those assigned this responsibility, your supervisory responsibilities will be clearly outlined and agreed during onboarding and induction.
Duties & Responsibilities:
• Understanding and promoting company product and services. < r>• eliver a support framework and procedure to drive all EBS Projects < r>• O -spot visit and canvassing of clients and potential clients to evaluate needs or promote products and services. < r>• M intaining client records by giving weekly and monthly reports to your respective leads as required. < r>• A swering client questions about the company’s product
• M nage end-to-end activities covering customer liaison activities and ensuring high level of professionalism at all times. < r>• P otects organization's value by keeping company’s information confidential.
• I pact the profitability of the company through assigned activities and ensuring tactical management of such activities. < r>• M intain organizational culture, values and reputation in its markets and with all clients, staff and regulatory/official bodies < r>• O her related task will also apply.
Customer Support Team Leader
Posted 62 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
Customer Success Specialist
Posted 20 days ago
Job Viewed
Job Description
Client Onboarding and Engagement: br>Guiding clients through the initial stages of their real estate journey, providing information, answering questions, and setting clear expectations.
Relationship Management:
Building and maintaining strong relationships with clients, acting as a point of contact and trusted advisor throughout the process.
Problem Solving and Issue Resolution:
Addressing client concerns, troubleshooting issues that arise during the transaction, and finding solutions to ensure client satisfaction.
Process Guidance and Support:
Explaining the various steps of the real estate process, from finding a property to closing the deal, and providing support and guidance at each stage.
Communication and Coordination:
Maintaining clear and consistent communication with clients, other real estate professionals (agents, lenders, etc.), and internal teams.
Client Feedback and Improvement:
Gathering feedback from clients to identify areas for improvement in the client experience and working with the team to implement solutions.
Closing Support:
Ensuring a smooth closing process, addressing any last-minute concerns, and providing post-closing support.
Skills:
Excellent Communication Skills: Ability to communicate effectively with clients and other professionals, both verbally and in writing.
Strong Interpersonal Skills: Ability to build rapport and trust with clients, creating a positive and comfortable experience.
Problem-Solving Skills: Ability to identify and resolve issues effectively and efficiently.
Organizational Skills: Ability to manage multiple clients and tasks, stay organized, and meet deadlines.
Real Estate Knowledge: Understanding of the real estate process, market conditions, and relevant regulations.
Customer Service Orientation: A genuine desire to help clients and ensure their satisfaction.
Customer Success Officer Job at Hempawa Consult Limited
Posted today
Job Viewed
Job Description
Hempawa Consult Limited is a fast-growing and innovative consulting firm that is focused on providing instant service and quality assurance to its clients in the core businesses of Project Management, Procurement Management, and Human Capital Management. Hempawa Consult Limited offers a professional, friendly, and supportive environment within an open-plan office free of discriminatory practices. Ambitious and hardworking, you will join a robust in-house competencies development programme aimed…
Be The First To Know
About the latest Crypto customer success Jobs in Nigeria !