39 Crm Implementation jobs in Nigeria

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Lagos Full Time

Real Estate Confidential

• Minimum Qualification :

Company Description

At Krent, we are committed to transforming the real estate transaction experience, catering to renters, buyers, and agents. Our platform ensures a seamless and efficient process with features like verified agents and listings, 3D virtual tours, personalized search filters, secure and transparent transactions, and dedicated customer support. Serving both local and global clientele, Krent guarantees a safe and efficient experience with instant documentation and 0% legal fees. Our goal is to provide peace of mind and convenience to everyone involved in real estate transactions.

Role Description

This is a full-time on-site role located in Lekki for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, analyzing client data, and developing strategies to improve customer interactions. Daily tasks include overseeing the CRM system, implementing CRM strategies, liaising with the sales team, and ensuring customer satisfaction through effective communication and problem-solving. The role also involves project management duties to streamline customer experience initiatives.

Qualifications

• Strong Communication and Sales skills
• Proficient in Customer Relationship Management (CRM) and Project Management
• Excellent Analytical Skills for data analysis and strategy development
• Ability to work collaboratively within a team
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus
  Experience in the real estate industry is advantageous

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Join Our Remote Customer Service Team (Up to $19/hour - No Degree Needed)

Do you enjoy helping others and have a knack for problem-solving?

We're seeking motivated individuals to join our growing team of remote customer service representatives. In this role, you'll provide exceptional customer support to a variety of clients, ensuring a positive experience for each interaction.

Here's what you'll do:

Assist customers with inquiries and concerns.

Resolve issues efficiently and professionally.

Communicate clearly and effectively in writing and verbally.

Maintain a positive and helpful demeanor.

You'll be a great fit if you have:

A strong desire to provide excellent customer service.

Excellent communication and interpersonal skills.

The ability to prioritize tasks and work independently.

Proficiency in using computers and navigating multiple software programs.

The Perks:

Work from anywhere: Enjoy the flexibility of a remote work environment. Flexible schedule: Create a schedule that fits your needs. Competitive pay: Earn up to $19 per hour. Opportunity for growth: Develop valuable customer service skills. Ready to take the next step?

Additional Information:

No prior experience or degree required. A quiet workspace and reliable internet connection are essential. Must pass a background check.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Company Description

At Krent, we are committed to transforming the real estate transaction experience, catering to renters, buyers, and agents. Our platform ensures a seamless and efficient process with features like verified agents and listings, 3D virtual tours, personalized search filters, secure and transparent transactions, and dedicated customer support. Serving both local and global clientele, Krent guarantees a safe and efficient experience with instant documentation and 0% legal fees. Our goal is to provide peace of mind and convenience to everyone involved in real estate transactions.

Role Description

This is a full-time on-site role located in Lekki for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, analyzing client data, and developing strategies to improve customer interactions. Daily tasks include overseeing the CRM system, implementing CRM strategies, liaising with the sales team, and ensuring customer satisfaction through effective communication and problem-solving. The role also involves project management duties to streamline customer experience initiatives.

Qualifications

• Strong Communication and Sales skills
• Proficient in Customer Relationship Management (CRM) and Project Management
• Excellent Analytical Skills for data analysis and strategy development
• Ability to work collaboratively within a team
• Bachelor's degree in Business Administration, Marketing, or a related field is a plus
• Experience in the real estate industry is advantageous

We're Hiring: Customer Relationship Manager

Roles

• Build and maintain strong relationships with clients, ensuring their needs are met and satisfaction is high.
• Act as the main point of contact between the company and clients, providing support and resolving issues promptly.

Requirements

• Strong communication and interpersonal skills with a customer-first attitude.
• Minimum of 2–3 years' experience in customer relationship management, account management, or a related field.

To apply, send your CV to

Application deadline:
August 29th

Integrated Software Services Limited is a software development and information technology consulting company providing information technology services, solutions and products to business enterprises in Africa.

We are recruiting to fill the position below:

Job Position: Banking Software Implementation Officer (Intern)

Job Location: Surulere, Lagos

Employment Type: Internship

Description

• This position requires practical experience in the accounting and operations of banks and stock broking firms combined with experience in implementing financial applications.
• The Banking Software Implementation Officer will be responsible for bridging the gap between Information Technology and Client's Business processes.
• He/she will coordinate the successful integration of our financial application software into client enterprises (majorly MFBs, PMIs & SB).

Roles and Responsibilities

• Provide technical support and onboarding for new Clients
• Responding to Clients queries of new cases via telephone, email and web
• Act as an internal client advocate keeping them updated in a timely manner
• Ensure that each support request is handled as per our Service Level Agreement (SLA) and to the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
• Draft and distribute technical notices for internal and external communication.
• Prioritize your work in order to accomplish the most important and urgent tasks first.
• Keep on learning as our products and services grow and evolve.
• Maintain regular communication and information exchange with the rest of the team
• Identify and suggest any opportunities to provide a better service.
• Good understanding and application of analytical skills e.g. Advanced excel, MS access,
• Excellent knowledge of bank operations and systems.

Job Requirements

• Degree in a Financial discipline or Computing.
• 1 - 3 years of relevant work experience.
• Strong Analytical skills
• Past experience and experience with banking applications is an added advantages.

Skills:

• Strong knowledge in accounting
• MS Windows and MS Office Proficiency
• Excellent communication (Oral & written)
• Technology-oriented
• Team player
• Effective Time Management
• The ideal candidate must be able to multi-task and must be ready to work under pressure.

Relationship Management - Commodity Director

Office Location
: Abuja, Nigeria

The Role:
The Director, Relationship Management is a non-sales position which leverages knowledge of the Commodities Industry, both hard and soft with a focus on energy to enhance relationships with customers and help them realize bottom line benefits from the use of S&P Global products.

Due to the breadth of knowledge the Director, Relationship Management brings to the client relationship, they are seen by the client as the guardian of the strategic client relationship, orchestrating the deployment of corporate-wide resources to provide value to S&P Global Global Majors Accounts.

The Impact:
The Director, Relationship Management is responsible for the development and maintenance of long-term relationships with a defined client base to ensure a high level of client satisfaction and will influence the broader adoption of existing and new services as well as the retention of existing business. The Director, Relationship Management must also provide actionable client feedback that will enhance S&P Global CI products and services to earn client business.

Key Responsibilities:

Managing Account Relationships

• Take ownership of the overall client experience with S&P Global, ensuring satisfaction and engagement.
• Balance strategic oversight with day-to-day account management to optimize client interactions.
• Work with Account Manager and specialists to ensure alignment on commercial strategy and value proposition,
• Build and nurture meaningful, long-lasting relationships with key stakeholders and influential contacts.
• Navigate client organizations effectively, leveraging internal cross-functional resources to deliver value.
• Maintain continuous, collaborative communication with clients to gather strategic insights, understand their challenges, and identify unrecognized issues, providing tailored solutions.
• Coordinate with various functions and third parties to ensure service levels and value-added offerings meet client expectations.
• Act as a broker of S&P Global capabilities and services, advocating for client needs internally and facilitating collaboration among sales and other departments to achieve shared goals.
• Analyze client usage of products and services, helping to define potential use cases and enhancements to better serve client needs.
• Monitor and report on the health of relationships with Global Major Accounts.

Lead Generation - Driving Increased Usage and Adoption of New Services

• Play a pivotal role in the initial sales cycle by researching client businesses, identifying and qualifying leads, and collaborating with the Commercial Manager to negotiate and close opportunities.
• Promote S&P Global CI services and identify new product development needs by engaging with customer organizations to understand their requirements and contribute insights for product launches and marketing strategies.
• Identify and pursue cross-selling and upselling opportunities.
• Generate interest in trials and demonstrations, facilitating presentations and connecting appropriate customer contacts involved in product discussions or testing.

Retention

• Collaborate closely with Commercial Managers to ensure client retention.
• Proactively prevent cancellations and mitigate risks by ensuring clients derive ongoing value from S&P Global CI services.
• Work with Commercial Managers, Support, and other functions to enhance usage and foster broad adoption of enterprise-wide licenses, thereby maintaining client loyalty.

Reporting

• Communicate potential client and market shifts, changes, or reactions, along with client needs, to relevant stakeholders.
• Monitor and report on usage levels of S&P Global CI services.
• Collaborate across regional boundaries with other Relationship Managers to ensure consistent and effective execution of the client Account Plan.
• Provide updates on status, risks, opportunities, and product development needs.
• Maintain up-to-date records in the CRM system.

Required Qualifications

• Fluency in both French and English is essential
  . The candidate must possess excellent verbal and written communication skills in both languages to effectively engage with clients and stakeholders.
• This position is not eligible for sponsorship.
  Candidates must possess the necessary work authorization to be eligible for employment without the need for sponsorship or assistance.
• Ideally 10+ years experience in managing major or complex accounts, preferably within a commodity or financial information provider context.
• Comprehensive understanding of the energy industry, including familiarity with front, mid, and back-office functions, as well as analyst roles.
• Prior experience with S&P Global CI products is preferred; experience with Reuters, Bloomberg, GlobalView, DTN, or other real-time services is also advantageous.
• Exceptional communication and presentation skills (both verbal and written), with the ability to distill, summarize, and interpret information to enhance client relationships.
• Demonstrated leadership in managing multinational global and/or strategic accounts, with cultural awareness and regional experience.
• Superior customer relationship management skills, with a proven ability to develop relationships at multiple levels within strategic accounts.
• Proficient in identifying needs and employing consultative sales techniques to drive sales initiatives.

At CIWSR Global, we are a leading international education and migration consultancy helping individuals achieve their dreams of studying, working, and relocating abroad. With expertise in admissions, visa processing, and work placement opportunities in Canada, UK, USA, Australia, and Europe, we have successfully assisted hundreds of clients in navigating their international journeys.

We are recruiting to fill the position below:

Job Position: Customer Relationship / Sale Officer

Job Location: Lagos

Duties and Responsibilities

• A Sales Officer is responsible for selling a company's products or services, by cold call.
• Acquiring new customers,
• Managing client relationships,
• Understanding and presenting Company Services,
• Meeting sales targets.
• Stay informed about market trends.
• To report daily activities to depot Manager
• Develop and maintain relationships with prospective and existing clients.
• Identify, develop, and maintain strong relationships with potential clients.
• Generate leads and convert them into sales opportunities.

Requirements

• Interested candidates should possess an HND / Bachelor's Degree with relevant experience.

Method of Application

Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.

We are hiring a Customer Relationship & Community Lead to join Shurefire, a digital marketplace platform for building materials and services in Nigeria. The role is fully onsite and focuses on building, growing, and retaining our customer base while maintaining strong relationships with existing users. You will be the bridge between Shurefire and its customers, creating engaging promotions, supporting users, and building a vibrant community both online and offline.

Key Responsibilities

• Drive customer acquisition and retention for the Shurefire platform.
• Build and maintain strong customer relationships, both online and onsite.
• Create promotions and campaigns that engage and grow our customer base.
• Visit customers and sites to strengthen trust and gather feedback.
• Serve as the key link between customers and the company.
• Share insights and recommendations to improve customer experience.
• Track and report on customer engagement and community growth.

Requirements

• Proven experience in customer relationship management, community building, or marketing (e-commerce/marketplace is a plus).
• Excellent communication and relationship-building skills.
• Creative, proactive, and results-driven.
• Strong knowledge of social media and digital engagement tools.
• Degree or diploma in Business, Marketing, Communications, or related fields preferred.
• Must reside in Lekki, Ajah, Sangotedo, or nearby areas on Lagos Island.
• Fully available for onsite office work and customer site visits.

What We Offer

• Competitive salary.
• Supportive team.
• Growth opportunities in a fast-growing marketplace platform.
• Dynamic and innovative work environment.

How to Apply

Send your CV to with Customer Relationship & Community Lead as the subject line.

Job Types: Full-time, Permanent

Pay: ₦200, ₦300,000.00 per month

Espritsor - Our client, a fashion house, is recruiting suitable candidates to fill the position below:

Job Position: Customer Relationship / Social Media Manager

Job Location: Jabi / Utako, Abuja (FCT)

Employment Type: Full-time

Summary

• We are looking for a Customer Service/Social Media Manager to join her team.
• If you are a proactive, creative, and customer-focused individual with a flair for social media, we want to hear from you.

?Roles & Responsibilities

• ?Customer Service: Manage all customer inquiries and feedback across social media platforms, email, and phone. You will resolve issues promptly and professionally to ensure a positive customer experience.
• ?Social Media Management: Develop and implement social media strategies to increase brand visibility and engagement. You will create, schedule, and publish engaging content and interact with our online community.
• ?Content Creation: Collaborate with the creative team to produce visually appealing and on-brand content, including posts, stories, and short-form videos.
• ?Community Engagement: Monitor social media channels for trends and opportunities to engage with our audience.

?Requirements

• ?Education: A Bachelor's Degree or Higher National Diploma in Communications, Marketing, or a related field.
• ?Experience: A minimum of 2 - 3 years of proven experience in social media management and customer service, preferably within the fashion or creative industry.

?Skills:

• Must be friendly and an excellent communicator
• Must be highly experienced in handling difficult clients and managing logistics
• Must have excellent stress management skills
• ?Proficiency in social media management tools (e.g., Meta business, canva, capcut, Buffer, Hootsuite).
• ?Excellent written and verbal communication skills.
• Must be experienced with Instagram, tiktok and shopify.
• Must experienced in video editing.
• ?Ability to speak French is highly desirable.
• ?Personal Attributes: Must be creative, detail-oriented, a problem-solver, and able to work in a fast-paced environment.

Salary

N100,000 monthly.

Method of Application

Interested and qualified candidates send their CV and Cover Letter to: using the Job Position as the subject of the email.