361 Contact Center jobs in Nigeria

Job Title: Contact Center Agent

Location: Lagos

Salary: N115,000

Job Summary:

The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company's products and services.

Key Responsibilities:

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, promotions, and technical support.
• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
• Process service requests, billing inquiries, and account modifications as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a strong knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and resolutions in the CRM system.
• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, compliance requirements, and quality assurance standards.
• Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements:

• HND or Bachelor's degree.
• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers, CRM systems, and Microsoft Office applications.

How to Apply:

Interested and qualified candidates should apply via Only shortlisted candidates will be Contacted.

Job Types: Full-time, Permanent

Pay: ₦115,000.00 per month

• We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals

Requirements

• Minimum of a BSc Degree
• Must have completed NYSC
• Fluent in Hausa (added advantage)
• Strong verbal and written communication skills.
• Not older than 26 as at the time of application
• Proven ability to deliver excellent customer service in a professional environment.

Salary

N101,000 Monthly.

Method of Application

Interested and qualified candidates should send their Applications to: using the Job Position as the subject of the email.

Job Title: Contact Center Agent

Location: Ikeja, Lagos

Salary: 100,000

Working Days: Monday to Friday

Job Summary:

ICS Outsourcing is seeking a highly motivated and customer-focused Contact Center Agent to join our client team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This role requires strong communication skills, patience, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional manner.

• Make outbound calls to follow up on customer issues, surveys, or campaigns.

• Resolve customer complaints efficiently and escalate complex issues when necessary.

• Provide accurate information about products, services, and company policies.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Meet or exceed daily/weekly performance targets (e.g., call handling time, resolution rate).

• Collaborate with team members to improve service delivery and customer experience.

Requirements:

• Minimum of OND/NCE qualification; Bachelor's degree is an added advantage.

• Previous experience in a call center, customer service, or related field preferred.

• Excellent communication and active listening skills.

• Ability to multitask, manage time, and handle pressure effectively.

• Proficiency in MS Office and CRM software.

• Strong problem-solving and conflict-resolution skills.

• Proximity to the job location is very important. Candidates living close by will be given preference.

Mode of Application:

Interested and qualified candidates should forward their CVs to using "Contact Center Agent" as the subject of the mail.

Today

Abeokuta & Ogun State Full Time

Shipping & Logistics NGN 75, ,000

Easy Apply

Customer Service Orientation Time Management Basic computer knowledge

We are hiring a Customer Support & Operations Officer at Fazt Order, Abeokuta. You will handle customer inquiries, resolve issues, coordinate riders and vendors, and support smooth daily operations. learn more about us at

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Provide excellent customer service through calls, emails, and chats.
• Handle customer inquiries, complaints, and feedback professionally and promptly.
• Support operations team in monitoring and coordinating orders and deliveries.
• Work closely with riders and vendors to ensure timely and accurate service.
• Maintain accurate records of customer interactions and operational processes.
  Support management in operational planning and reporting.

Requirements:

• Minimum of OND/HND/B.Sc in any relevant field.
• Prior experience in customer service, logistics, or food delivery platforms is an advantage.
• Excellent communication skills (spoken and written).
• Comfortable using smartphones, apps, and computer dashboards.
• Ability to multitask and stay calm under pressure.
• Must be based in Abeokuta or willing to relocate.

Crescita Solutions is a results-focused digital marketing agency in Nigeria & Ghana, helping brands, creators, and organizations achieve measurable growth through data-driven campaigns, high-impact branding, and cutting-edge web technologies.

We are recruiting to fill the position below:

Job Position: Customer Support / Client Success Associate

Job Location: Lagos

Role Overview

• We are hiring a Customer Support / Client Success Associate to be the first point of contact for our clients.
• This role requires someone who is empathetic, detail-oriented, and skilled at building relationships.
• You will support clients through live chat, email, and other communication channels, ensuring they get timely solutions and a smooth experience with our services.

Key Responsibilities

• Respond promptly to customer inquiries through live chat, email, and contact forms.
• Assist clients with product and service-related questions.
• Troubleshoot issues and provide clear solutions or escalate to the right team when necessary.
• Build long-term relationships with clients by ensuring their needs are met.
• Collect client feedback and share insights with the team to improve services.
• Maintain accurate records of customer interactions.

Requirements

• Good written and verbal communication skills.
• Ability to remain patient, professional, and empathetic when handling customer issues.
• Good organizational and problem-solving skills.
• Experience with live chat tools, CRM systems, or customer support platforms is a plus.
• Ability to work independently in a remote, agile environment.

Preferred Qualifications:

• Previous experience in customer support, client success, or account management.
• Familiarity with digital agency workflows or SaaS platforms.

Salary

Very attractive.

Method of Application

Interested and qualified candidates should send their CV / Portfolio to: using "Customer Support / Client Success Associate – Crescita Solutions" as the subject of the email.

Job Description:

We are seeking an experienced Customer Support and Sales Representative to join our team and support our US-based client in the automotive industry. The ideal candidate will have a strong background in customer service and sales, with proven experience handling customer interactions professionally and achieving targets in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.

• Provide exceptional customer service and ensure customer satisfaction and retention.

• Promote and upsell products or services to meet or exceed sales targets.

• Manage customer inquiries, complaints, and requests efficiently.

• Work collaboratively with the team to achieve departmental goals.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Minimum 3 years of experience in a similar customer support and sales role.

• Automotive industry experience is a strong plus.

• Excellent communication and interpersonal skills.

• Ability to perform under pressure and meet sales targets.

• Strong customer-handling skills with a professional and courteous phone manner ("bedside manners").

• Experience working in a fast-paced environment.

• A team player who thrives in collaborative settings.

• Must be able to work 6 days a week.

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

• Respond to customer and merchant inquiries via phone, email, or chat.
• Guide merchants during onboarding and help customers with their orders.
• Handle complaints professionally and provide quick solutions.
• Share feedback from customers/merchants with the operations team.
• Keep proper records of interactions and resolutions.
• Promote a positive experience for all users of the platform.

Requirements

• Degree or diploma in Business Administration or related fields.
• Strong communication and interpersonal skills (both verbal and written).
• Prior experience in customer support or e-commerce is an advantage.
• Tech-savvy, comfortable using apps, smartphones, and basic office tools.
• Organized, patient, and solution-oriented.
• Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

• Competitive pay.
• Flexible work structure.
• Supportive team and training.
• Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month