25 Client Service jobs in Nigeria
Client Service Officer
Lagos, Lagos
Jenniez School of African Interior Design
Posted 11 days ago
Job Viewed
Job Description
Job Summary:
br>The Client Service Officer is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building long-term relationships. This role involves handling client inquiries, resolving issues, and providing timely and effective solutions. The ideal candidate will be customer-focused, have excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong relationships with clients through regular communication and engagement.
- Understand client needs and preferences to provide personalized service.
- Identify opportunities to upsell or cross-sell products/services.
2. Client Support:
- Respond to client inquiries and concerns in a timely and professional manner.
- Resolve client complaints and issues efficiently, ensuring a positive outcome.
- Provide accurate and helpful information about products/services.
3. Issue Resolution:
- Investigate and resolve client complaints and issues promptly.
- Collaborate with internal teams (e.g., sales, operations) to resolve complex issues.
- Escalate issues to management when necessary.
4. Communication:
- Communicate effectively with clients through various channels (phone, email, chat).
- Ensure clear and concise communication, avoiding jargon and technical terms when possible.
- Document client interactions and feedback.
5. Product/Service Knowledge:
- Develop and maintain knowledge of products/services, including features, benefits, and applications.
- Stay up-to-date with industry trends and developments.
6. Data Management:
- Accurately record client interactions and feedback in CRM systems.
- Ensure data quality and integrity.
7. Collaboration:
- Work with internal teams to resolve client issues and improve overall client experience.
- Share client feedback and insights with relevant teams.
Requirements:
1. Education: Bachelor's degree in a relevant field (e.g., business, marketing, communications).
2. Experience: 1-3 years of experience in customer service, sales, or a related field.
3. Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Customer-focused and empathetic.
- Patient and composed under pressure.
- Adaptable and flexible.
Performance Metrics:
1. Client satisfaction ratings
2. Issue resolution rates
3. Response times
4. Client retention rates
5. Sales growth (if applicable)
br>The Client Service Officer is responsible for providing exceptional customer service to our clients, ensuring their needs are met, and building long-term relationships. This role involves handling client inquiries, resolving issues, and providing timely and effective solutions. The ideal candidate will be customer-focused, have excellent communication skills, and be able to work in a fast-paced environment.
Key Responsibilities:
1. Client Relationship Management:
- Build and maintain strong relationships with clients through regular communication and engagement.
- Understand client needs and preferences to provide personalized service.
- Identify opportunities to upsell or cross-sell products/services.
2. Client Support:
- Respond to client inquiries and concerns in a timely and professional manner.
- Resolve client complaints and issues efficiently, ensuring a positive outcome.
- Provide accurate and helpful information about products/services.
3. Issue Resolution:
- Investigate and resolve client complaints and issues promptly.
- Collaborate with internal teams (e.g., sales, operations) to resolve complex issues.
- Escalate issues to management when necessary.
4. Communication:
- Communicate effectively with clients through various channels (phone, email, chat).
- Ensure clear and concise communication, avoiding jargon and technical terms when possible.
- Document client interactions and feedback.
5. Product/Service Knowledge:
- Develop and maintain knowledge of products/services, including features, benefits, and applications.
- Stay up-to-date with industry trends and developments.
6. Data Management:
- Accurately record client interactions and feedback in CRM systems.
- Ensure data quality and integrity.
7. Collaboration:
- Work with internal teams to resolve client issues and improve overall client experience.
- Share client feedback and insights with relevant teams.
Requirements:
1. Education: Bachelor's degree in a relevant field (e.g., business, marketing, communications).
2. Experience: 1-3 years of experience in customer service, sales, or a related field.
3. Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office.
4. Personal Qualities:
- Customer-focused and empathetic.
- Patient and composed under pressure.
- Adaptable and flexible.
Performance Metrics:
1. Client satisfaction ratings
2. Issue resolution rates
3. Response times
4. Client retention rates
5. Sales growth (if applicable)
This advertiser has chosen not to accept applicants from your region.
0
Client Service Representative Intern
LD&D Consulting
Posted 2 days ago
Job Viewed
Job Description
Job Title: Client Service Relationship Intern
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 21 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 51 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
3
Locum Client Relations Officer
Abuja, Abuja Federal Capital Territory
Integrated Healthcare Limited
Posted 10 days ago
Job Viewed
Job Description
Job Description
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 2 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Representative
Lagos, Lagos
Sharer Global Enterprise
Posted 2 days ago
Job Viewed
Job Description
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
This advertiser has chosen not to accept applicants from your region.
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6
Customer service Officer
Lagos, Lagos
Sterling Homes ltd
Posted 2 days ago
Job Viewed
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Executive
Jalingo, Taraba
PWAN GROUP
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Executive
Sokoto, Sokoto
PWAN GROUP
Posted 3 days ago
Job Viewed
Job Description
Greet persons entering the company and determine purpose and nature of visit.
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
This advertiser has chosen not to accept applicants from your region.
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