339 Client Experience jobs in Nigeria

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Client Support & Recovery Officer

Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Serve as the first point of contact for clients with account or repayment concerns.
• Monitor customer loan accounts and identify overdue or at-risk repayments.
• Reach out to clients to remind, guide, and support them with repayment options.
• Negotiate realistic repayment schedules and offer restructuring support where necessary.
• Educate clients on financial discipline, credit implications, and available company services.
• Maintain accurate records of all client communications and repayment agreements.
• Collaborate with internal teams (credit, finance, customer care) to resolve account challenges.
• Prepare reports on recovery performance, client feedback, and repayment progress.
• Build long-term trust with clients by balancing recovery efforts with empathy and support.

REQUIREMENTS:

• Previous experience in loan management, customer relations, or financial services.
• Strong communication, negotiation, and interpersonal skills.
• Ability to engage with clients in a professional, respectful, and empathetic manner.
• Knowledge of credit management, repayment processes, and loan products.
• Good record-keeping, organizational, and reporting skills.
• Proficiency in Microsoft Office (especially Excel & Word).
• Problem-solving skills and ability to work independently.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Client Support & Recovery Office

.Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Serve as the first point of contact for clients with account or repayment concerns.
• Monitor customer loan accounts and identify overdue or at-risk repayments.
• Reach out to clients to remind, guide, and support them with repayment options.
• Negotiate realistic repayment schedules and offer restructuring support where necessary.
• Educate clients on financial discipline, credit implications, and available company services.
• Maintain accurate records of all client communications and repayment agreements.
• Collaborate with internal teams (credit, finance, customer care) to resolve account challenges.
• Prepare reports on recovery performance, client feedback, and repayment progress.
• Build long-term trust with clients by balancing recovery efforts with empathy and support.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Strong communication, negotiation, and interpersonal skills.
• Ability to engage with clients in a professional, respectful, and empathetic manner.
• Knowledge of credit management, repayment processes, and loan products.
• Good record-keeping, organizational, and reporting skills.
• Proficiency in Microsoft Office (especially Excel & Word).
• Problem-solving skills and ability to work independently.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

Job Title: Client Support Executive

Location: Victoria Island, Lagos (On-site)

Employment Type: Full-Time

Reports To: Head of Operations

Salary: ₦250,000/month

Company: Emerging Homeland Development LTD

Emerging Homeland Developments Limited is actively building off-plan residential estates in Lagos. We're looking for a no-excuses Proactive Client Support Manager for this roleRole Overview

The Client Support Executive will act as the first point of contact for clients, providing support, resolving issues, and ensuring a smooth customer experience.

Key Responsibilities

• Manage client communication (calls, emails, messages).
• Proactively resolve inquiries, complaints, and service issues.
• Maintain client records and ensure proper documentation.
• Work closely with operations, marketing, and legal to ensure service delivery.
• Follow up with clients to ensure satisfaction and repeat engagement.
• Provide feedback and insights to improve customer experience.

Requirements

• Bachelor's degree in any related field.
• 3 years of customer service or client support experience.
• Excellent communication, problem-solving, and interpersonal skills.
• Tech-savvy and detail-oriented with proactive mindset.

What We Offer

• Structured growth path + career development.
• HMO and performance incentives.

How to Apply

Please send your CV and cover letter to

Job Type: Full-time

Pay: From ₦250,000.00 per month

*Budget Plus Nigeria is Recruiting*

We are seeking qualified, passionate, and driven individuals to join our growing team.

Applications are now open for the following roles:

Client Support Officer (CSO)

*Locations:* Ramat Park, Benin City (2 position)

*Employment Type:* Full-time

*Application Deadline:* September 5th, 2025

*Job Overview*

As a Client Support Officer at Budget Plus, you will play a vital role in driving client engagement, managing loans, and ensuring customer satisfaction. You'll be instrumental in supporting branch operations and growing our customer base.

*Responsibilities*

1. Develop strategies to acquire clients from target communities

2. Manage loan application processes, documentation, and disbursements

3. Monitor repayments and manage loan delinquency

4. Build and maintain strong customer relationships

5. Prepare weekly/monthly reports for supervisors

6. Support budget tracking and administrative duties

7. Attend Zonal Business Meetings quarterly

8. Maintain accurate client records and handle customer support

*Requirements*

* HND/BSc in Business Administration, Operations Management, Finance, or related field

* 0–2 years of experience (NYSC completers or fresh graduates may apply)

* Excellent communication and interpersonal skills

Job Type: Full-time

Pay: ₦70, ₦75,000.00 per month

Application Question(s):

• Are you comfortable commuting to the job location? it's at Ramat Park, Benin City

Today

I

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

You'll handle incoming support inquiries via email and chat (no phone support), helping users with questions about our web app, Chrome extension, and desktop app. Many of these questions relate to our core product, Interview Copilot, which listens to interviews in real time and provides helpful answers and suggestions on screen. You'll help users troubleshoot, understand how to use it effectively, and get the most out of their sessions.

You'll also escalate bugs or edge cases to the dev team, and contribute to improving help docs, internal guides, and support processes. We're building fast and learning from every interaction.

This is a fully remote role open to English-speaking candidates worldwide. We're a small, mission-driven team, so you'll have real autonomy and a visible impact. If you love helping people, enjoy figuring things out, and want to be part of something that actually changes lives, we'd love to hear from you.

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Lagos Full Time

Shipping & Logistics NGN 75, ,000

We are seeking a proactive, dependable, and energetic Business & Client Support Associate, preferably an NYSC corps member, to support the CEO in managing the day-to-day operations of our transport and logistics business.

• Minimum Qualification : Degree
• Experience Level : No Experience
• Experience Length : No Experience/Less than 1 year

Responsibilities:

• With overseeing supervised drivers and coordinating schedules.
• Engaging directly with clients, ensuring high-quality service delivery.
• Developing and implementing fresh ideas to grow and enhance our services.
• Managing and growing the company's social media presence.
• with administrative and operational tasks to ensure smooth logistics operations.

Requirements:

• Bachelor's degree in any field; a first degree in Transport Management is an added advantage but not mandatory.
• Recent graduate currently serving or eligible for NYSC
• Dependable go-getter attitude with strong initiative
• Strong communication (writing and speaking), organizational, and problem-solving skills
• Ability to manage client relationships effectively
• Basic knowledge of transport logistics fleet management or event logistics
• Proficiency in social media and basic digital marketing tools
• Practicing Christian
• Must reside in or be able to stay around Ogba Opic or Ojodu

Vacancy: Client & Operations Support Administrator (Full-Time, Remote)

Hours: 8:00am – 5:00pm (Monday–Friday) – with flexibility for additional hours if operational needs require.

Location: Fully Remote

Reports to: Operations Manager / Director

About Us

Global Lifelines Cleaning Services is a rapidly growing commercial and domestic cleaning company operating across the North West. We pride ourselves on professionalism, reliability, and delivering exceptional client service. As we expand, we are seeking a reliable and organised Back Office Support professional to join our team remotely.

Role Overview

This role is central to ensuring smooth daily operations. You will be responsible for supporting field operatives, coordinating work schedules (ROTA management), assisting with administration, and maintaining strong communication with clients.

Key Responsibilities

• Manage daily ROTA schedules for field cleaning operatives, ensuring coverage across all sites.
• Act as the first point of support for operatives – handling queries, shift changes, and reporting issues.
• Provide administrative support including updating databases, reports, and compliance records.
• Assist with client communication, ensuring updates and feedback are recorded and handled professionally.
• Liaise with management to support contract requirements and ad hoc operational tasks.
• Escalate urgent matters quickly to ensure smooth service delivery.
• Support the HR/Admin function with document management (staff records, absence logs, timesheets).

Requirements

• Strong organisational skills with the ability to manage multiple tasks.
• Excellent written and verbal communication skills.
• Confident using MS Office, Google Workspace, or similar tools.
• Prior experience in administration, rota/scheduling, or facilities/cleaning services support desirable but not essential.
• Ability to work independently with minimal supervision.
• Flexibility to work additional hours during peak operational demands.

What We Offer

• Fully remote position – work from home.
• Full-time role with scope for career progression.
• Opportunity to be part of a fast-growing, professional cleaning services company.
• Supportive management and training provided.

Job Type: Full-time

Pay: Up to ₦2,500,000.00 per year

Education:

• Undergraduate (Preferred)

VACANCY VACANCY VACANCY

COMPANY: Snappy Credit limited is a Fintech company that provides quick loans to customers via an online process

Job Location: IKEJA

Job Title : Client Loan Support Officer

.Company Benefits

1. Basic salary: 60k

2. Bonus: daily bonus, weekly bonus, (up to 15k)

3. Phone compensation ( Airtime & data)

4. Skills training within one week of joining the company and transportation subsidies.

5. Permission to work from home (return to office for skills training if not performing well)

6. Salary increased in three months and again in six months.

7. Year-end bonus for good performance every year.

Employment Type: Full-time

RESPONSIBILITY:

• Guide clients through loan application, disbursement, and repayment processes.
• Educate borrowers on loan terms, conditions, and repayment schedules.
• Serve as the first point of contact for loan-related inquiries and complaints.
• Monitor client accounts to ensure adherence to repayment agreements.
• Provide repayment support and recommend restructuring options where necessary.
• Maintain up-to-date records of client interactions and repayment status.
• Escalate delinquent cases to the recovery or credit control team.
• Collaborate with loan officers, credit analysts, and collections teams.
• Prepare reports on client loan performance and repayment challenges.

REQUIREMENTS:

• Candidates should possess an SSCE/OND / HND / B.Sc qualification with 0 - 1 years work experience.
• Previous experience in tele-collections or Customer Service will be an added advantage
• Excellent communication and client relationship management skills.
• Strong analytical and problem-solving abilities.
• Ability to handle sensitive financial issues with empathy and professionalism.
• Proficiency in MS Office and loan management systems.
• High integrity, attention to detail, and organizational skills.
• Must have Smart Phone.(Android or iPhone)Method of Application:

Interested and qualified candidates should send their CV using the Job on WhatsApp and a copy

to:

using the Job Title as the subject of the email.

Job Types: Full-time, Permanent, New grad

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month