9 Cashiers jobs in Nigeria
Sales Associate (Pefumery Business)
Posted 587 days ago
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Vacancy for Sales Associate in Ikeja
Posted 383 days ago
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Customer Service Reps
Posted 23 days ago
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CUSTOMER SERVICE REPRESENTATIVE
Posted today
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CUSTOMER SERVICE REPRESENTATIVE AT GRACIAS GLOBAL PROPERTIES LTD IBADAN
Vacancy: Customer Service Representative Ibadan
Location: Ibadan, Oyo State
Company: Gracias Global Homes and Property Nigeria Ltd
About Us
Gracias Global Homes and Property is a leading real estate company committed to delivering affordable, quality housing and investment opportunities. As part of our expansion, we are seeking…
Customer Service Representative
Posted 14 days ago
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Direct Broadband and Mobile Limited provides broadband internet and mobile communication services to individuals, SMEs, and corporates. As customer satisfaction is central to the company’s success, Customer Service Representatives will serve as the first point of contact, ensuring efficient support, timely resolution of issues, and building long-term trust with clients.
2. Purpose of the RoleThe Customer Service Representative will handle customer interactions through phone, email, live chat, and walk-in centers. They will resolve complaints, provide information about products and services, process requests, and ensure a positive customer experience.
3. Scope of WorkThe CSR will:
Respond promptly to customer inquiries across multiple channels.
Resolve complaints professionally and escalate complex issues when necessary.
Provide accurate information on company products, services, pricing, and promotions.
Manage service requests such as new connections, upgrades, or troubleshooting.
Follow up on customer concerns to ensure resolution and satisfaction.
Maintain detailed records of customer interactions in the CRM system.
Support sales and retention efforts by identifying upselling and cross-selling opportunities.
4. Key ResponsibilitiesCustomer Engagement
Deliver timely and courteous responses to all customer queries.
Maintain professionalism and empathy during interactions.
Issue Resolution
Troubleshoot common service-related problems.
Escalate unresolved issues to technical or supervisory teams.
Service Support
Process service requests such as activations, billing queries, and plan changes.
Provide clear guidance to customers on product usage and service features.
Documentation & Reporting
Accurately update customer accounts and service requests.
Provide periodic reports on complaints, feedback, and resolution timelines.
5. DeliverablesTimely handling of assigned customer queries and requests.
High levels of customer satisfaction and reduced complaint turnaround time.
Accurate reporting and record keeping of customer interactions.
Contribution to service improvement through customer feedback.
6. Key Performance Indicators (KPIs)Average response and resolution time.
Customer satisfaction ratings (post-interaction surveys).
First Contact Resolution (FCR) rate.
Number of complaints escalated versus resolved.
Adherence to communication protocols and service standards.
Requirements7. Qualifications and ExperienceOND/HND/Bachelor’s degree in any discipline.
Minimum of 1–3 years’ experience in customer service, preferably in telecoms, ICT, or service-related industries.
Strong communication and interpersonal skills.
Ability to multitask and work under pressure.
Familiarity with CRM tools and Microsoft Office.
Problem-solving attitude with empathy for customers.
8. Reporting & SupervisionThe CSR will report to the Customer Service Manager or Head of Operations and work closely with technical support, billing, and sales teams to resolve customer concerns.
Service Delivery/Customer Service Executive
Posted today
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Location: Ikeja (Office-based) Salary: ₦150,000 Base + OTE up to ₦200,000/month Employment Type: Full-time (Monday–Friday)
About Our ClientOur client, Nigeria’s first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients’ homes and workplaces. The company’s mission is to democratize access to quality medical testing, with a vision to become Africa’s leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.
Role SummaryThe Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.
Key ResponsibilitiesHandle customer calls, inquiries, and service bookings.
Coordinate schedules for phlebotomists and field staff.
Maintain accurate records of clients and transactions.
Monitor service delivery quality and provide feedback.
Resolve customer complaints promptly.
Collaborate with cross-functional teams to improve client satisfaction.
RequirementsQualificationsOND/HND/B.Sc. in Business Administration, Operations, or related field.
Minimum 2 years’ experience in customer service, operations, or administration.
Excellent organizational, multitasking, and problem-solving skills.
Proficiency in MS Office, CRM systems, and digital tools.
Strong communication and people management skills.
BenefitsCompetitive base salary with performance bonuses.
Health benefits and professional training opportunities.
Monday–Friday work schedule.
Structured career progression in service delivery and operations.
Female Customer Service Officer Job at Lacare Staffing Solutions
Posted today
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Lacare Staffing Solutions - Our client, a top Hotel in Lekki, is recruiting to fill the position below:
Job Position: Female Customer Service Officer
Job Location: Lekki, Lagos
Employment Type: Full-time
Requirements
- Female Customer Service Officer with Computer skills
- Candidates should possess an HND / B.Sc with 1 - 2 years of work experience. …
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Logistics Officer & Customer Service Representative Job at GUO Logistics Limited
Posted today
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Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers.
We are recruiting…
CUSTOMER CARE EXECUTIVE @Lagos - Internet Service Provider (Telecommunication).
Posted 19 days ago
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Job Description
Handle inbound and outbound customer calls, chats, and emails
Provide accurate information on products and services
Resolve customer complaints and escalate issues when necessary
Maintain customer records and update databases
Ensure customer satisfaction through professional communication
Follow up with customers to confirm issue resolution
Support sales and retention by promoting company services
Adhere to company policies and service standards
RequirementsBachelor’s degree or equivalent qualification
Previous experience in customer service (ISP/telecom preferred)
Strong communication and interpersonal skills
Problem-solving and conflict-resolution ability
Proficiency in MS Office and CRM software
Ability to work under pressure and handle multiple tasks
Good listening skills and patience
Teamwork and adaptabilityHandle customer inquiries, resolve complaints.
BenefitsSalary: ₦120,000 - ₦150,000