291 Cash jobs in Nigeria

Cash Officer

NGN1200000 - NGN3600000 Y Optimus Bank

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Job Description

Optimus Bank is a digital-driven financial service platform built with a bold ambition of offering optimum banking experiences to millions of customers globally.

We are recruiting to fill the position of:

Job Position: Cash Officer

Job Location: Jigawa

Job Type: Full-time

Key Responsibilities

  • ATM cash loading/Reconciliation
  • Optimizing of Cash in vault
  • Supervising/Coordination of Cash sorting related activities
  • Ensure proper maintenance of Various Records/Registers
  • Supervising all tellering activities
  • Ensure effective and timely service delivery to customers at all customer service unit.
  • Ensure efficient Turn Around Time (TAT)in line with service level agreements.
  • Ensure timely and error free processing of transactions.
  • Ensure timely execution of end-of-day procedures including reports.
  • Ensure Zero Fraud Tolerance and Regulatory Infraction
  • Serve as back up to the Head, Cash Management and Branch Operations

Requirements

  • A Bachelor's Degree in Finance, Business Administration, Economics, or any related field.
  • Minimum of 2 years of banking experience in Cash Management.

Benefits

  • Limitless Growth.
  • Positive and Inclusive Work Environment.
  • Tailored Rewards and Recognitions.
  • Continuous learning environment.
  • Health and Wellness Benefits.
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Cash Operations Officer

Lagos, Lagos NGN3000000 - NGN4200000 Y Clearer

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Job Description

Job Overview

The Cash Operations Officer will be responsible for handling, processing, and reconciling cash transactions in line with the company's Bureau de Change operations. The role requires strong attention to detail, compliance with financial regulations, and accuracy in managing both local and foreign currency transactions. Prior experience as a Bank Teller will be considered a strong advantage.

Key Responsibilities

  • Receive, verify, and process cash transactions (both local and foreign currencies).
  • Ensure accurate counting, authentication, and sorting of cash in line with BDC policies.
  • Maintain proper transaction records and daily balancing of cash operations.
  • Prepare reports on cash inflows, outflows, and balances for management review.
  • Reconcile cash holdings with system reports to ensure zero discrepancies.
  • Adhere strictly to anti-money laundering (AML) and KYC regulations during transactions.
  • Support customer service by attending to cash-related requests and inquiries.
  • Safeguard company funds by following all security and operational procedures.
  • Collaborate with internal auditors and compliance officers during reviews.

Qualifications & Requirements

  • Bachelor's degree in Accounting, Finance, Business Administration, or related field.
  • Minimum of 2–3 years' experience in cash handling, preferably in a Bureau de Change, financial services, or banking environment.
  • Previous experience as a Bank Teller is a strong plus.
  • High level of numeracy, accuracy, and attention to detail.
  • Strong knowledge of AML/KYC compliance requirements.
  • Ability to work under pressure and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Proficiency in MS Office and basic accounting/financial software.

Skills & Attributes

  • Integrity and high ethical standards.
  • Strong organizational and multitasking skills.
  • Problem-solving mindset and accountability.
  • Customer-oriented with a professional attitude.

Job Type: Full-time

Pay: ₦250, ₦350,000.00 per month

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Cash and Voucher Assistance

NGN1200000 - NGN3600000 Y Jobgam

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Cash and Voucher Assistance (CVA) Officer – SDC at Save the Children
Jobgam
Accounting, Auditing & Finance

Rest of Nigeria (Yobe) Full Time

IT & Telecoms Confidential

  • Minimum Qualification :
  • Experience Level : Mid level
  • Experience Length : 3 years
Job Description/Requirements

JOB TITLE: Cash and Voucher Assistance (CVA) Officer – SDC

Job Details

Program Design and Implementation:

  • Implement CVA and peace programs that support durable solutions, including livelihoods restoration, housing, and social reintegration, peace, access to justice and other specialized protection services.
  • Conduct feasibility assessments, market analysis, and risk assessments for cash-based interventions.
  • Lead beneficiary selection processes in collaboration with the project stakeholders, protection, livelihoods, and community engagement teams.
  • Oversee registration, verification, and cash/voucher distribution in line with organizational policies and donor guidelines and referral to other specialized services.

Stakeholder Coordination And Partnerships

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  • Collaborate with government agencies, financial service providers, and humanitarian actors to ensure program success.
  • Represent the organization at inter-agency coordination meetings related to CVA, Durable Solutions, Protection, and Livelihoods clusters.
  • Working closely with partners to support the planning, coordination, and implementation of community-driven peacebuilding activities.
  • Build and maintain partnerships with local and international NGOs for integrated service delivery.

Monitoring, Evaluation, And Reporting

  • Monitor CVA and peace project implementation through field visits and data collection tools.
  • Ensure timely and accurate reporting on project achievements, challenges, and lessons learned.
  • Lead post-distribution monitoring (PDM) and feedback collection processes.
  • Contribute to market/price monitoring to inform program adaptation
  • Ensure data on protection risk is gathered and analysed for evidence-based programming.

Compliance And Risk Management

  • Ensure compliance with donor requirements, internal SCI' policies, and international standards (e.g., Sphere Standards, CaLP guidelines).
  • Mitigate risks related to cash distribution, including fraud prevention and beneficiary safety.
  • Maintain data privacy and protection for all program participants.

Capacity Building And Training

  • Facilitate training partners staff and community members on CVA and peace program implementation, and monitoring.
  • Facilitate cash utilization and pre-cash disbursement session to project participants.
  • Assist in establishing robust accountability mechanisms, ensuring the voices of project participants are considered in project adaptation/design and implementation.
  • Conduct periodic community feedback and stakeholder meetings to gather input, feedback, and insights on the program, enhancing community engagement, and promoting transparency and accountability.
  • Capacity sharing with government institutions and partners such as the legal institutions to promote child rights.

Safeguarding

  • Ensure risk assessments are done before targeting and delivery of cash.
  • Support the delivery option analysis with sufficient context information to select safest option.
  • Support in ensuring Accountability information sharing activities includes safeguarding
  • Support in ensuring all project partners staff and volunteers are trained on safeguarding.

General

  • Comply with SCI policies and practice with respect to child protection, code of conduct, health and safety, equal opportunities and other relevant policies and procedures.
  • Undertake any other tasks within the CVA, Peace and market-based programming function as the line manager requires, adapting to project needs and challenges.

Qualifications

  • Minimum of B.Sc or equivalent qualification in, Bachelor's Degree in Development Studies, Agronomy, Economics, Business Administration, Accountancy, Social Sciences, or any related field.

Essential

Experience and Skills:

  • At least 3-5 years of experience in cash and voucher programming, peace and justice, livelihoods, or durable solutions in humanitarian contexts.
  • Proven experience in program implementation, monitoring, and reporting.
  • Excellent analytical skills and ability to effectively use Microsoft Office package.
  • Good personal organizational skills, including time management, being flexible and the ability to meet deadlines and work under pressure.
  • Excellent communication and interpersonal skills and ability to work as part of a team.
  • Ability to develop and administer market / price collection tools.
  • Experience in report writing and documentation.
  • Fluency in English and Local Language, spoken and written.
  • Experience in knowledge and use of basic CVA tool for quality CVA delivery.

Desirable

  • Good Knowledge of the local area (Yobe) and local language (Hausa).

Accountability

Behaviours (Values in Practice):

  • Holds self-accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities – giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved.

Ambition

  • Sets ambitious and challenging goals for themselves and their team, take responsibility for their personal development and encourage their team to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future-orientated, thinks strategically and on a global scale.

Collaboration

  • Builds and maintains effective relationships, with their team, colleagues, Members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to.

Creativity

  • Develops and encourages new and innovative solutions
  • willing to take disciplined risks.

Integrity

  • Honest, encourages openness and transparency; demonstrates highest levels of integrity.

How To Apply

To apply for the ongoing Save the Children job recruitment, visit the job APPLICATION PORTAL to submit your application

Deadline: January 16, 2025

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Cash & Fixed Cost Controller

Lagos, Lagos NGN4500000 - NGN7500000 Y Danone

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Job Description

About The Job
Lead and coordinate Free Cash Flow planning, fixed costs/overheads control, and related performance reviews for the Nigerian market. Drive risks and opportunities monitoring, budgeting, forecasting, and ensure alignment with global finance policies. Support business decision-making through robust financial analysis, reporting, and strategic recommendations, contributing to the achievement of business objectives in line with Danone's One Planet, One Health vision.

About You

  • Master's degree in Accounting or Finance (CPA, ACA or ACCA preferred but not required).
  • Minimum 7 years' finance and accounting experience, including audit, analysis, reporting, budget development, accounts payable/receivable, general ledger, payroll, and investment accounting within a multinational business.
  • Experience coordinating audit activities and managing reporting cycles.
  • Experience in leading or supporting improvement projects and business partnering.
  • Excellent communication and influencing skills.

About Us
Danone is a leading manufacturer and retailer of ice cream, juices, yogurt and frozen dairy on the Sub-saharan African market.

Our mission is bringing health through food to as many people as possible, recognizing the power people have to impact the world through their daily choices.

Having gained the love and trust of consumers over the years, we invite you to join the movement for a healthier world. Healthy food needs a healthy planet, and this is why we are passionate about our new signature vision "One Planet One Health".

Diversity, Equity, and Inclusion (DEI) is deeply embedded in our DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued. At Fan Milk, we believe that diverse perspectives fuel innovation and drive success. Join us in our commitment to fostering a culture of belonging, where your unique talents and experiences are celebrated.

You are welcome into a company with vital behaviors which invites you own the business, partner with people, challenge people and enable people and teams to get into action. Join us, to touch the lives of 10 million people every day with healthy products by 2030.

What Next?

Challenged to join us, apply until October 17, 2025

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Marketer / sale / cash collectors

Owerri, Imo Micash microfinance cooperative

Posted 11 days ago

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Job Description

MiCash is currently scouting for Sales & Marketing Field Officers in Owerri, Imo State, with a starting salary range of ₦50,000 to ₦75,000

Are you passionate, hardworking, and ready to grow in a fast-paced work environment?

Do you enjoy talking to people, building trust, and helping others solve real-life problems?

Then this opportunity is for you.

The role involves introducing our services to the public, registering new customers, and promoting our savings and loan programs across Owerri and its surrounding areas.



Minimum Requirements:

Qualification: SSCE and above



Experience: 0–1 year experience (Freshers are welcome — training will be provided)



Age: 18 years and above



Location: Must reside in or around Owerri, Imo State



Attitude: Must be self-driven, respectful, teachable, and willing to work in the field.



We Will Train You:



No prior marketing or sales experience? No problem.

We provide full training to help you understand our products, how to approach people, and how to close sales the MiCash way.
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Cash & Fixed Cost Controller - West Africa

NGN1500000 - NGN3000000 Y Danone

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Job Description

About the job

Lead and coordinate Free Cash Flow planning, fixed costs/overheads control, and related performance reviews for the West Africa CBU. Drive risks and opportunities monitoring, budgeting, forecasting, and ensure alignment with global finance policies. Support business decision-making through robust financial analysis, reporting, and strategic recommendations, contributing to the achievement of business objectives in line with Danone's One Planet, One Health vision.

About you

  • Master's degree in Accounting or Finance (CPA, ACA or ACCA preferred but not required).
  • Minimum 7 years' finance and accounting experience, including audit, analysis, reporting, budget development, accounts payable/receivable, general ledger, payroll, and investment accounting within a multinational business.
  • Experience coordinating audit activities and managing reporting cycles.
  • Experience in leading or supporting improvement projects and business partnering.
  • Excellent communication and influencing skills.

About us

Danone is a leading manufacturer and retailer of ice cream, juices, yogurt and frozen dairy on the Sub-saharan African market.

Our mission is bringing health through food to as many people as possible, recognizing the power people have to impact the world through their daily choices.

Having gained the love and trust of consumers over the years, we invite you to join the movement for a healthier world. Healthy food needs a healthy planet, and this is why we are passionate about our new signature vision "One Planet One Health".

Diversity, Equity, and Inclusion (DEI) is deeply embedded in our DNA, representing our core values and beliefs. We embrace diversity as a driving force for positive change, nurturing an inclusive workplace where every individual is valued. At Fan Milk, we believe that diverse perspectives fuel innovation and drive success. Join us in our commitment to fostering a culture of belonging, where your unique talents and experiences are celebrated.

You are welcome into a company with vital behaviours which invites you own the business, partner with people, challenge people and enable people and teams to get into action. Join us, to touch the lives of 10 million people every day with healthy products by 2030.

What Next?

Challenged to join us, apply until September 19, 2025

This advertiser has chosen not to accept applicants from your region.

Cash Platform Officer at Danish Refugee Council

Abuja, Abuja Federal Capital Territory NGN1500000 - NGN3000000 Y Jobgam

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Job Description

Today

J

Cash Platform Officer at Danish Refugee Council (DRC)
Jobgam
Accounting, Auditing & Finance

Abuja Full Time

IT & Telecoms Confidential

  • Minimum Qualification :
  • Experience Level : Entry level
  • Experience Length : 2 years
Job Description/Requirements

JOB TITLE: Cash Platform Officer

JOB LOCATION: Abuja (with frequent travel to field sites)

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JOB DETAILS

  • The Cash Platform Officer will play a critical role in handling and updating DRC's Cash platforms, including the financial service providers' data management solutions, and ensuring seamless integration and communication across platforms.
  • This role will ensure that beneficiary data is securely stored and handled in compliance with data protection laws, safeguarding privacy and ensuring the integrity of cash program implementation.

Duties And Responsibilities

Your main duties and responsibilities will be:

Cash Platform System Management

  • Lead and support actively the set-up and deployment of Financial Service Provider technology and mobile devices for the implementation of DRC Nigeria's cash program. Ensure Cash platform systems are designed, implemented, configured, and maintained to meet DRC's program service requirements.
  • Act as the primary point of contact for the financial service providers' teams in Nigeria, as they deploy and maintain the systems and devices across the area programs, to enhance program implementation effectiveness.
  • Support the financial service providers' teams in ensuring quality system configuration, administration, security, and maintenance of the devices for the success of cash program implementation.
  • Provide guidance and support to the MEAL team and other staff to ensure effective management, responsible use, and optimal efficiency of the platform.
  • Collaborate with relevant staff to create, document, and maintain the inventory and ensure adequate supply and functionality.
  • Share the cash program monthly statistics through the dashboard with the relevant stakeholders.
  • Undertake review and prepare feasibility clearances of project documents envisaging the use of CVA modalities.
  • Ensure the Cash Tracker is updated on a regular basis and bottlenecks, delays and challenges are identified and communicated to the relevant stakeholders for a smooth and rapid cash distribution.
  • Ensure that beneficiary data is securely stored, regularly backed up, and handled in compliance with applicable data privacy laws and organizational policies.
  • Implement and enforce data protection protocols, ensuring the confidentiality and integrity of sensitive information collected and used in cash programs.

End-user support and compliance for Information and Communication Technology for Development (ICT4D):

  • Ensure timely response to user support requests or promptly escalate issues as needed.
  • Support staff orientation process for the Cash platform technology and devices.
  • Monitor Cash platform system operations and implement measures to ensure consistency in service delivery against established policies, procedures, and service standards.
  • Collaborate with Supply Chain Unit to ensure cash platform equipment and software purchases are in line with DRC's standards and compliance with donor requirements.
  • Ensure compliance with data security standards and data privacy regulations, providing technical support to staff on secure data management practices.

Capacity Building

  • Maintain personal and professional development to meet the changing demands of the job.
  • Support the development of training programs to improve the staff capacity on financial service providers System Technology.

Technical Support For CVA Development And Quality Implementation

  • Support the overview of the technical soundness of Cash & Voucher Assistance delivery across the program, identifying and resolving implementation challenges.

Internal And External Coordination

  • Maintain good working relationship with the DRC program teams on implementation, monitoring & technical support related to CVA.
  • Support and assist the DRC MEAL team on monitoring and evaluation of CVA.
  • Support DRC representation in Cash Working Group and sectors (food security sector, cash working group, early recovery and livelihoods task force teams), coordinate and share information.

About You

To be successful in this role we expect you to have:

  • A Bachelor's Degree in Statistics, Project Management, Business Administration, or similar studies relevant to the post are required.
  • A master's degree is desirable. Moreover, we also expect the following:

Required

  • At least 2 years of data management experience with an international or local organization.
  • Proven experience in successfully submitting reporting packages.
  • Proficient knowledge of Excel and data management platforms.
  • Excellent analytical skills in translating data to evidence and findings.
  • Proven experience in capacity building and training national staff.
  • Full professional proficiency in English with the capacity to produce well-written products for formal reporting and communication.
  • Strong understanding of data privacy laws and best practices for secure data storage, management, and handling, particularly when working with sensitive beneficiary information.

Desirable

  • Experience working with cash and voucher assistance (CVA) programs or platforms.
  • Familiarity with Financial Service Provider platforms and mobile technology used for cash transfer programming.
  • Knowledge of or experience with using data visualization tools (e.g., Power BI) to present insights and findings.

Competencies

In this position, you are expected to demonstrate DRC' five core competencies:

  • Striving for excellence: You focus on reaching results while ensuring an efficient process.
  • Collaborating: You involve relevant parties and encourage feedback.
  • Taking the lead: You take ownership and initiative while aiming for innovation.
  • Communicating: You listen and speak effectively and honestly.
  • Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Salary & Benefits

Non- Management H.

How To Apply

To apply for the ongoing Danish Refugee Council (DRC) job recruitment, visit the job APPLICATION PORTAL to submit your application

Note

  • All applicants must upload a cover letter and an updated CV (no longer than four pages) in English.
  • Applications sent by email will not be considered.

Deadline: January 13, 2025

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Cash and Market Systems Programme Development Manager Nigeria Abuja

Abuja, Abuja Federal Capital Territory NGN1500000 - NGN4500000 Y Norwegian Refugee Council

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Job Description

About the Context

NRC has been operational in Nigeria since 2015 with strategic vision for all projects, whether integrated and stand-alone, to be market-sensitive, incorporating Cash Voucher Assistance (CVA) and market support activities where appropriate and relevant.

NRC Nigeria has a solid experience in Market-Based Programming (MBP), across its core competencies (CCs). This includes interventions in Livelihoods and Food Security (cash for minimum food baskets, cash for work, business grants), ICLA and Shelter (cash for rent and evictions), Protection (Individual Protection Assistance) and Multi-Purpose Cash Assistance (MPCA) under Rapid Response Mechanism (RRM).

The Country programme envisions an increased use of MBP, along with a greater adoption of appropriate technologies to enhance efficiency and effectiveness.

NRC Nigeria has been using Red Rose as one of its primary platforms and plans to institutionalise its use across all CCs whilst also exploring other payment technologies suited to the operational context.

Find out more about NRC and Watch this short video to see NRC in action

What we are looking for

This role is central to driving the creation of programmes that make key market systems work better for the people NRC Nigeria serves.

As the Cash & Market Systems Programme Development Manager (PDM), you'll provide market systems and Cash & Voucher Assistance (CVA) technical leadership across the full program cycle—from new business development and design to implementation and close-out.

You'll also lead our multi-sector Rapid Response Mechanism (RRM), delivered exclusively through Multi-Purpose Cash Assistance (MPCA) and through local partners.

Your strategic insight will help shape cash and market-sensitive Core Competency (CC) and thematic development processes. This includes conducting market and feasibility assessments to inform project design, and developing systems, standards, and tools to enhance quality, efficiency, monitoring, reporting, and risk management.

You'll play a key role in cross-functional coordination, capacity building for NRC and partner staff, and external engagement—actively participating in the Cash Working Group (CWG), Rapid Response Working Group (RRM WG), and other relevant platforms involving private sector and state actors.

What you will do

  • Lead, Initiate, coordinate and manage the development and the implementation through local partners of the RRM, ensuring that activities are delivered in accordance with project proposals, donor requirements, and established standards for implementation, budget management, documentation, and reporting.
  • Develop guidelines, SOPs, and training materials to support the integration of cash and market systems across CCs and program areas.
  • Responsible of development and manage funding proposal, project budgets and donor reports
  • Contribute to, review and advise on adaptations of program strategies to ensure the integration of Cash & Market Systems and promote growth and sustainability.
  • Technically assist and support CC teams in applying cash and market systems in their programs according to established plans of action.
  • Ensure the capacity building of Partners and NRC staff through transfer key skills and develop knowledge and skills required for the assigned area of work in which humanitarian assistance is provided to be most effective in assisting the project implementation and the team.
  • Liaison and collaborate with relevant local and national authorities and stakeholders and represent NRC in relevant forums/cluster/working groups.
  • Adhere to NRC policies, procedures, guidance and guidelines. Promote the rights of IDPs/returnees in line with the advocacy strategy

Please download the detailed job description to learn more about the position JD Cash and Market Systems

What you will bring

1.Professional Competencies

  • Bachelor's degree in social sciences, Development Studies, Business Studies or Economics another relevant field highly preferred.
  • At least 4 years of field experience in cash and market-based programming with a focus on market systems, at least 3 years in a management role.
  • Understanding and experience of the specific demands of CVA and market-based programming in humanitarian response settings, including but not limited to Nigeria.
  • Demonstrated experience with multi-sector emergency response, including MPCA and RRM
  • Experience in directly building partnerships with the private sector and working with local Partners
  • Familiarity with digital payment platforms and CVA delivery tools.
  • Fluency in English both spoken and written required

Context related skills, knowledge and experience :

  • Experience with cash and market – based programming in the development/ humanitarian field in Northeast Nigeria or similar contexts
  • Experience working with local Partners
  • Robust experience with market analysis in the humanitarian sector
  • Experience with inter-agency coordination in the development/ humanitarian field
  • Very strong analytical skills (experience in collecting and large sizes of analysing data)
  • Excellent facilitation and presentation skills

  • Behavioural competencies

  • Working with people: strong inter-personal skills and a collaborative attitude and willingness to work in a team.

  • Strategic and system thinking
  • Planning and delivering results.
  • Communicating with impact and respect
  • Empowering others/enabling others to deliver.

What we offer

  • Duty station: Abuja, Nigeria
  • Contract: 6 months (with possibilities to extend based on funding)
  • Salary&benefits: grade 9 on NRC's salary scale
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
  • Find out more about the benefits of working for NRC

Kindly send any questions about the application process to: . Applications sent via email will not be accepted. Please check your application status on your NRC application profile.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC's work. We expect all employees to:

  • treat everyone with respect and dignity

  • contribute to building a safe environment for all

  • never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

  • always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

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Customer Service

Lagos, Lagos NGN300000 - NGN600000 Y Lomacom Cleaning Seevices

Posted today

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Job Description

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

  • Oversee day-to-day customer service operations across both businesses.
  • Develop and implement customer service policies, standards, and procedures.
  • Handle escalated customer inquiries and resolve issues effectively.
  • Train, mentor, and manage customer service representatives.
  • Collect and analyze customer feedback to improve service delivery.

Marketing

  • Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
  • Manage social media platforms, website content, and online presence.
  • Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
  • Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
  • Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

  • Bachelor's degree in Marketing, Business Administration, Communications, or related field.
  • Minimum of 3–5 years' experience in customer service and marketing management.
  • Strong leadership, communication, and interpersonal skills.
  • Proven ability to plan and execute successful marketing campaigns.
  • Experience managing social media and digital marketing tools.
  • Problem-solving and conflict resolution skills.
  • Ability to multitask and thrive in a fast-paced environment.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunity to shape customer and brand experience across two growing businesses.
  • A collaborative and supportive work environment.
  • Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

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Customer service

Abuja, Abuja Federal Capital Territory NGN1500000 - NGN4500000 Y Talentsculpts Consulting

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Job Description

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

  • Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
    German
    and
    English
    .
  • Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
  • Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
  • Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
  • Document all customer interactions accurately in the CRM system.
  • Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
  • Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
  • Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
  • Translate documents, FAQs, or communication materials from English to German when required.

Requirements

  • Fluency in German (minimum C1 level, written and spoken)
    and strong proficiency in English.
  • Proven experience in customer service, call center, or client-facing role (B2B/B2C).
  • Excellent communication, problem-solving, and active listening skills.
  • Ability to remain calm, empathetic, and professional under pressure.
  • Strong organizational skills with the ability to multitask and prioritize.
  • Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
  • Willingness to work in shifts, weekends, or holidays if required.
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