317 Call Center Manager jobs in Nigeria

• We are seeking a highly motivated and customer-focused Contact Center Agent to join our client team.
• The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customer satisfaction.
• This role requires strong communication skills, patience, and the ability to work effectively in a fast-paced environment.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up on customer issues, surveys, or campaigns.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Provide accurate information about products, services, and company policies.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed daily/weekly performance targets (e.g., call handling time, resolution rate).
• Collaborate with team members to improve service delivery and customer experience.

Requirements

• Minimum of OND / NCE qualification; Bachelor's Degree is an added advantage.
• Previous experience in a call center, customer service, or related field preferred.
• Excellent communication and active listening skills.
• Ability to multitask, manage time, and handle pressure effectively.
• Proficiency in MS Office and CRM software.
• Strong problem-solving and conflict-resolution skills.
• Proximity to the job location is very important. Candidates living close by will be given preference.

Salary

N100,000 / month.

Method of Application

Interested and qualified candidates should forward their CVs to: using "Contact Center Agent" as the subject of the mail.

Job Title: Contact Center Agent

Location: Lagos

Salary: N115,000

Job Summary:

The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently. The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company's products and services.

Key Responsibilities:

• Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
• Provide accurate information about products, services, promotions, and technical support.
• Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
• Process service requests, billing inquiries, and account modifications as needed.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Maintain a strong knowledge of company offerings, policies, and procedures.
• Accurately document customer interactions and resolutions in the CRM system.
• Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
• Adhere to company policies, compliance requirements, and quality assurance standards.
• Participate in ongoing training sessions to enhance knowledge and customer service skills.

Qualifications & Requirements:

• HND or Bachelor's degree.
• One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to multitask and work in a fast-paced environment.
• Proficiency in using computers, CRM systems, and Microsoft Office applications.

How to Apply:

Interested and qualified candidates should apply via Only shortlisted candidates will be Contacted.

Job Types: Full-time, Permanent

Pay: ₦115,000.00 per month

• We are seeking a dedicated and professional Contact Centre Agent to join our team. In this role, you will serve as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Responsibilities

• Handle inbound and outbound customer interactions efficiently and professionally.
• Address customer inquiries, resolve complaints, and provide accurate information about products and services.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Identify and escalate complex issues to the appropriate department for resolution.
• Collaborate with team members to achieve individual and team performance goals

Requirements

• Minimum of a BSc Degree
• Must have completed NYSC
• Fluent in Hausa (added advantage)
• Strong verbal and written communication skills.
• Not older than 26 as at the time of application
• Proven ability to deliver excellent customer service in a professional environment.

Salary

N101,000 Monthly.

Method of Application

Interested and qualified candidates should send their Applications to: using the Job Position as the subject of the email.

Job Title: Contact Center Agent

Location: Ikeja, Lagos

Salary: 100,000

Working Days: Monday to Friday

Job Summary:

ICS Outsourcing is seeking a highly motivated and customer-focused Contact Center Agent to join our client team. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This role requires strong communication skills, patience, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Answer inbound calls and respond to customer inquiries in a professional manner.

• Make outbound calls to follow up on customer issues, surveys, or campaigns.

• Resolve customer complaints efficiently and escalate complex issues when necessary.

• Provide accurate information about products, services, and company policies.

• Maintain detailed and accurate records of customer interactions in the CRM system.

• Meet or exceed daily/weekly performance targets (e.g., call handling time, resolution rate).

• Collaborate with team members to improve service delivery and customer experience.

Requirements:

• Minimum of OND/NCE qualification; Bachelor's degree is an added advantage.

• Previous experience in a call center, customer service, or related field preferred.

• Excellent communication and active listening skills.

• Ability to multitask, manage time, and handle pressure effectively.

• Proficiency in MS Office and CRM software.

• Strong problem-solving and conflict-resolution skills.

• Proximity to the job location is very important. Candidates living close by will be given preference.

Mode of Application:

Interested and qualified candidates should forward their CVs to using "Contact Center Agent" as the subject of the mail.

● Customer Interaction

Engage with customers via calls, emails, or chats in a professional and courteous manner, ensuring a

positive experience.

● Sales and Deal Closure

Actively promote products or services and effectively close sales or service agreements to meet

individual and team targets.

● Product and Service Knowledge

Maintain a thorough understanding of the company's offerings to confidently and accurately present

solutions to customer needs.

● Problem Resolution

Address customer complaints and inquiries efficiently, ensuring high first-call resolution and customer

satisfaction.

● Call Handling Efficiency

Meet performance metrics including call handling time, quality assurance scores, and conversion rates

as determined by management.

● Accurate Documentation

Record all customer interactions, sales, and service outcomes clearly and correctly in the company's

CRM system.

● Compliance and Confidentiality

Follow all organizational policies, regulatory guidelines, and confidentiality agreements regarding

customer and company information.

● Team Collaboration and Development

Participate in team activities, training sessions, and performance reviews to improve skills and support overall team performance

Net Salary - N80,000

CodeLabProjects Group(CLP) is an American conglomerate of companies, Located in the Maryland,U.S.A and currently expanding operations to Liberia, Nigeria, Ghana, Ethiopia,the Caribbean other part of Africa and Asia, currently headquartered in the U.S, As of 2018.

At CodelabProjects we have concentrated on these assets to deliver solutions that improve customer performance over the years. Today, We support small and large businesses around the world. We go the extra mile by gaining deep understanding of our client's business environment,trends and applying most relevant solutions that would definitely ensure a return-on-investment.

We are recruiting to fill the position below:

Job Position: Call Center Agent

Job Location: Delta

Job type: Full-time (On-site)

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm).
• As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
• This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
• Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling.

Requirements

What We're Looking For:

• Interested candidates should possess a Bachelor's Degree with 2 years work experience.
• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
• Ability to adapt your tone and pitch depending on the client
• This is an Onsite role in Delta.

Method of Application

Interested and qualified candidates should send their CV to: .comusing the Job Position as the subject of the email.

Screening Questions

• Where do you stay?
• How many years of experience do you have editing videos?
• What's your highest qualification?
• Can you start immediately?
• Have you completed your NYSC?

Note

• This is an onsite role and not a remote role.
• Only candidates living within Ughelli, Warri, and its environs will be considered.

Today

C

Rest of Nigeria (Delta) Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Job Title: Virtual Assistant

Location: Delta/Edo

Job Type: Full-time|On-Site

Salary: N200,000/month

YOU MUST LIVE Within Delta, Edo to apply

This is an ONSITE ROLE and NOT A REMOTE ROLE

Company Description

Codelabprojects Nigeria Limited is a tech company offering a range of digital solutions and services tailored to meet the unique needs of our clients. Our services include Web and Mobile Application development, Business and IT Solutions, Digital Marketing, Search Engine Optimization, Website/E-commerce, Branding and Print solutions, among others.

About the Role:

We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent / Virtual Sales Assistant, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.

This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client

This is an Onsite role in Delta. Only candidates living within Delta, Edo will be considered.

<

Today

D

Abuja Full Time

IT & Telecoms Confidential

• Minimum Qualification :

Deskmayte is a virtual support team based in Lugbe Abuja, dedicated to empowering patient care and enhancing healthcare services. They offer virtual assistance services tailored for healthcare providers, focusing on efficiency, professionalism, and compassionate assistance. Their experienced virtual assistant agents are trained in healthcare and HIPAA laws to provide compassionate patient booking, efficient appointment management, personalized patient outreach, and HIPAA-compliant support.

We are recruiting to fill the position below:

Job Title: Call Centre Agent

Location: Lugbe, Abuja (FCT)

Employment Type: Full-time (On-site) THIS IS NOT A REMOTE JOB

About the Role

• We're on the hunt for a charismatic communicator who knows how to win people over with just their voice (and maybe a little charm). As our Call Centre Agent, you'll be the frontline closer—handling inbound/outbound calls, following up on leads, and turning interest into action.
  This isn't your average customer support gig—we need someone who can talk the talk and close the deal.

Responsibilities

What You'll Be Doing:

• Make and receive calls with confidence, clarity, and professionalism
• Engage prospects, build rapport quickly, and pitch services/products effectively
• Follow up on warm leads and turn them into paying customers
• Keep records of interactions, track conversions, and update CRM tools
• Handle inquiries via phone, email, or chat in a friendly, persuasive tone
  Assist in marketing tasks like email outreach, follow-ups, and appointment scheduling

Requirements

What We're Looking For:

• Fluent, articulate English speaker with a warm, confident voice
• Strong background in sales, marketing, or telemarketing
• Proven ability to close deals—you know how to turn a "maybe" into a "yes"
• Comfortable working with sales scripts, objection handling, and CRM tools
• Organized, reliable, and self-motivated
  Ability to adapt your tone and pitch depending on the client.

Salary

N185,000 / Month

How to Apply

Interested and qualified candidates should send their CV to: using the Job Title as the subject of the mail.

Application Question(s)

• Are you available to start immediately?
• Where in Abuja do you live? (If you do not answer this question, your application will not be considered)
• Have you completed your NYSC?
  Are you available to work night shifts?

Note: This is an Onsite role. Only candidates living around Lugbe, Airport Road and Galadimawa environs in Abuja will be considered.

<

Today

Lagos Full Time

Entertainment, Events & Sport NGN 75, ,000

Easy Apply

Bright young candidates to join our Call Center team, who loves talking and engaging with people with an aim to grow in the customer care field and are ready to take on larger responsibilities in the future. You have minimum OND or similar qualification, fluent in English . Ready to work in shifts to handle inbound/outbound calls.

• Minimum Qualification : OND
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Rotating Schedule

Responsibilities:

• Handle inbound and outbound calls in a professional and efficient manner, addressing customer inquiries and complaints, and providing accurate information.
• Identify customer needs and resolve issues to enhance customer satisfaction and build positive relationships.
• Follow up on customer interactions to ensure that issues are fully resolved and customer needs are met.
• Document and update records of customer interactions, transactions, comments, and complaints in the company's database.
• Escalate complex issues to the appropriate departments or senior personnel when necessary, ensuring timely and effective resolution.
• Meet daily and monthly call handling quotas and performance metrics set by the management.
• Stay informed about the company's products, services, and promotions to provide accurate and relevant information to customers.
• Participate in training sessions to improve knowledge of call center procedures, product details, and customer service practices.
  Provide feedback to management on customer experiences to aid in improving processes and customer satisfaction.

Requirements:

• At least 1 year of experience as a Customer Care Representative
• OND/HND/BSc in any field of study
• Candidate staying in Ikeja or the LGAs near Ikeja will be preferred, considering travelling time and cost of transportation.
• Strong Communication skills, Soft and gentle, and patient enough to handle tough customers
• Reasonable knowledge of Microsoft Office