344 Branch Operations jobs in Nigeria

**Job Title: Retail Banking Executive ( Financial Sector)

Location: Obalende, Lagos

Salary Range: ₦200,000 - ₦300,000***

About Our Client:

Our client is a prominent player in the Nigerian financial industry. They are committed to providing secure, simple, and convenient services to both individuals and businesses, aiming to foster financial inclusion and drive sustainable growth.

Key Responsibilities:

• Lead Generation: Identify and pursue new sales opportunities through various channels, including cold calling, networking, and social media.
• Client Engagement: Arrange and conduct meetings with potential clients to understand their needs and present appropriate product and service solutions.
• Sales Presentations: Deliver compelling presentations and demonstrations of products and services to prospective clients.
• Negotiation and Closing: Negotiate terms and close sales agreements, ensuring mutual satisfaction and long-term partnerships.
• Market Research: Stay informed about market trends, competitor activities, and industry developments to identify new opportunities and challenges.
• Collaboration: Work closely with internal teams to align sales strategies with company objectives and customer needs.
• Reporting: Maintain accurate records of sales activities and provide regular reports on sales performance and market feedback.

Qualifications
:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of proven experience in sales, preferably within the fintech or technology sector.
• Strong understanding of fintech products and services.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and CRM software.
• Demonstrated ability to meet and exceed sales targets.

Application Process:

Interested candidates are invited to submit their CV and a cover letter detailing their relevant experience and motivation for the role to

The Group Head, Retail Banking will lead and grow the Retail Banking business of a digital-first national microfinance bank, leveraging technology and innovative retail solutions to onboard, engage, and retain customers. The role is responsible for driving deposits, payments, transactions, and loans that deliver value for customers while enhancing the bank's market share and profitability.

Responsibilities

• Develop and execute retail banking strategy focused on customer acquisition, retention, and growth.
• Design and implement innovative retail products and services tailored to customer needs.
• Lead digital adoption initiatives that enhance customer experience and drive transaction volumes.
• Drive deposit mobilization and ensure growth of payments, loan, and transaction portfolios.
• Build customer ownership and loyalty through targeted engagement and relationship programs.
• Partner with technology teams to create seamless, scalable, and secure digital banking solutions.
• Monitor performance metrics and ensure compliance with regulatory standards.
• Provide leadership to the Retail Banking team and build a performance-driven culture. Identify growth opportunities in Nigeria and across Africa to scale the bank's retail presence.
• Build and lead a results-driven team to develop and execute strategies aimed at achieving retail banking targets, including N100B in deposits and N80B in loan disbursements annually.
• Build and maintain strong relationships with retail clients, ensuring at least 300K individual customers are onboarded.
• Drive adoption of multiple banking products by ensuring 85% of retail clients use at least three VBank products.
• Oversee the structuring of financial solutions such as personal loans and savings/investment products.
• Monitor and improve retail customer engagement, ensuring a 95% active customer ratio.
• Work with internal teams to enhance digital banking solutions and streamline transaction processes for retail clients.
• Ensure adherence to compliance, risk management, and regulatory guidelines in all retail banking activities

Requirements

• Bachelor's degree in Finance, Banking, Business Administration, Economics or related field; MBA or professional certification is an added advantage.
• Minimum of 10–12 years of experience in retail banking, with at least 5 years in a leadership role.
• Strong understanding of consumer financial services, credit analysis, and retail risk management.
• Excellent relationship management, customer service, and sales leadership skills.
• Experience with digital banking platforms and fintech solutions.
• Proven track record in customer acquisition and retention strategies
• Proven track record of driving digital retail banking growth and innovation.

Job Types: Full-time, Permanent

Pay: ₦800, ₦15,000,000.00 per month

Job Title: Head – retail banking/sales

Location: Abuja

Job Summary:

Lead the finance team to grow Assets Under Management (AUM) to ₦25 billion by FYE 2025. Drive sales and marketing across Institutional, Retail, Corporate, HNI/UHNI, Counter Parties, and Public Sector clients.

Key Responsibilities:

Develop and execute strategies for deposit mobilization (Institutional, Retail, Public Sector).

Identify and secure profitable business relationships and growth opportunities.

Build and manage client relationships, offering tailored investment solutions.

Analyze financial statements and provide advisory services for investment decisions.

Market financial products (e.g., structured deposits, treasury solutions, brokerage).

Prepare budgets and performance reports.

KPIs & Deliverables:

Financial Target: ₦5 billion AUM by FYE % appraisal).

Sales Achievement: Meet 100% of business targets in Deposit Liability, Special Products, and Cross-Selling.

Resumption Targets:

Personal: 0 million within 90 days.

Team: 5 billion within 90 days.

Competence Requirements:

Strong knowledge of Asset Management, Alternative Investments, and Structured Products.

Analytical, numerical, and planning skills.

Commercial awareness and attention to detail.

Excellent communication, networking, and leadership abilities.

Qualifications:

Bachelor's Degree in a Finance-related field.

Minimum 5 years' experience in Asset Management, with portfolio oversight.

Proven expertise in investment management, financial planning, and advisory.

High ethical standards, integrity, and results-driven mindset.

Reporting To: MD, Asset Management & Managing Partners.

We're Hiring: Head, Retail Banking / Sales – Abuja and Lagos

Tro-Vest Capital Partners is seeking a dynamic and strategic leader to head our Retail Banking & Sales division. This role is for a high-performing professional ready to drive growth, innovation, and client excellence.

Objective:

Lead the retail finance team to grow Assets Under Management (AUM) to ₦25 billion by FYE 2025.

Key Responsibilities:

• Drive deposit mobilization across Institutional, Retail, and Public Sector clients.

• Develop and execute strategies to achieve aggressive sales targets.

• Build and manage profitable client relationships with tailored investment solutions.

• Market structured deposits, treasury products, and other financial offerings.

• Lead a results-driven team, ensuring performance and accountability.

Performance Targets:

• ₦5B AUM by FYE 2025

• ₦1 team target and 0M personal target within the first 90 days

Requirements:

• Bachelor's degree in Finance or related field

• Minimum of 5 years' experience in Asset or Investment Management

• Proven expertise in sales, client acquisition, and financial advisory

• Strong leadership, analytical, and communication skills

• Integrity, drive, and commercial awareness

Reporting To: Managing Director, Tro-Vest Finance

To apply: Send your CV to

Urgent Recruitment

Our Client, a reputable commercial bank in Lagos, Nigeria urgently seeks to hire a Divisional Head of Retail Banking t
o provide strategic leadership to the Retail Banking division in ways that enable the bank to have a competitive edge over other financial service providers in the retail and consumer banking market segment and consequently meet set revenue goals.

Salary Grade - Manager - AGM

Responsibilities

• Identify, establish, and develop business opportunities and strategies as well as assign responsibilities to business leaders within the division for full operationalization
• Design new markets penetration strategies drawing on insights from business and market intelligence reports
• Translate executive management objectives and strategies into operational plans for implementation within allotted time
• Oversee the management of the division's budgets including signing off invoices and quotes within mandate
• Provide periodic (monthly/quarterly/annual) comprehensive business performance reports to the Executive Director, and to the bank's Executive Management
• Initiate, develop and manage business relationships within market segments across the industry
• Ensure increased revenue and profitability year-on-year for the division
• Ensure strict compliance of the division to approved policies, SOPs, and regulatory frameworks
• Offer advisory services on markets and profitable business opportunities in the industry based on deep insights gained from market and industry research reports
• Review periodic (monthly/quarterly/annually) performance reports of business units within the division
• Develop strategies & processes that ensures NPLs are within the acceptable threshold of the Bank
• Collaborate with the Product Organization through market insights in developing innovative products that meets current and future customer needs

Qualifications

• First degree in any relevant discipline. Postgraduate and professional certifications around Sales Management, Marketing Management etc are added advantage
• Minimum of 15 years' experience, with 5 being in a leadership position within sales function.

Job Title: Team Lead – Retail Banking

Location: Lagos state

Employment Type: Full-time

About the Role

We are seeking a highly motivated and experienced professional to join our team as a Team Lead, Retail Banking. The successful candidate will be responsible for driving retail banking operations, leading a team of Relationship Managers/Officers, and ensuring excellent customer service delivery. This role requires a results-driven individual with strong leadership, business development, and analytical skills.

Key Responsibilities

• Lead and supervise the retail banking team to achieve set targets in deposits, loans, and cross-selling of financial products.
• Develop and implement strategies to grow the bank's retail portfolio.
• Manage and deepen existing customer relationships while acquiring new clients.
• Ensure compliance with regulatory requirements, internal controls, and risk management standards.
• Monitor team performance, provide coaching, and build a culture of accountability and excellence.
• Deliver outstanding customer service and resolve escalated client issues promptly.
• Prepare and present regular performance reports to senior management.

Requirements

• Bachelor's degree in Business, Finance, Economics, or related field (Master's degree or professional certification is an added advantage).
• Minimum of 5–7 years of experience in retail banking, with at least 2 years in a supervisory/team lead role.
• Strong knowledge of retail banking products, services, and market trends.
• Proven track record in business development, deposit mobilization, and loan portfolio growth.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• High level of integrity and customer-centric mindset.

What We Offer

• Competitive salary and performance-based incentives.
• Health and wellness benefits.
• Career development and growth opportunities.
• A supportive and dynamic work environment.

How to Apply

Interested and qualified candidates should send their CV to

Job Types: Full-time, Permanent

Job Description: Divisional Head, Retail Banking

JOB TITLE: Divisional Head, Retail Banking

REPORTS TO: Executive Director, South Bank

SUPERVISES: Head, Business Banking; Head, DSF & Agent Banking; Regional Heads

JOB OBJECTIVE:

To provide strategic leadership to the Retail Banking division, enabling the bank to gain a competitive edge in the retail and consumer banking market and achieve its revenue goals.

KEY ACCOUNTABILITIES:

• Identify, establish, and develop business opportunities and strategies, assigning responsibilities to business leaders for execution.
• Design market penetration strategies using insights from business and market intelligence reports.
• Translate executive management objectives into operational plans for timely implementation.
• Oversee the division's budgets, including approving invoices and quotes within mandate.
• Provide periodic (monthly/quarterly/annual) comprehensive business performance reports to the Executive Director and Executive Management.
• Initiate, develop, and manage business relationships across market segments in the industry.
• Ensure year-on-year growth in revenue and profitability for the division.
• Ensure strict compliance with approved policies, SOPs, and regulatory frameworks.
• Advise on markets and profitable opportunities based on deep insights from market and industry research.
• Review periodic performance reports of business units within the division.
• Develop strategies to ensure Non-Performing Loans (NPLs) remain within the bank's acceptable threshold.
• Collaborate with the Product Organization to develop innovative products that meet current and future customer needs.

KEY PERFORMANCE INDICATORS:

• Financial: Achievement of divisional revenue/profitability targets; cost savings; NPL ratio.
• Customer: Customer service rating (eNPS, NPS).
• People: Productivity per staff; Learning & Development.
• Process & Others: Adherence to SLAs; policy/process improvement; on-time task completion.
• Risk & Control: Internal Audit rating.

REQUIRED COMPETENCIES:

• Functional/Technical: Strategy Development & Execution, Customer needs identification, Market knowledge, Stakeholder management, Analytical skills, Balance Sheet Management, Sales & marketing, CRM, Business analysis, Credit knowledge.
• General: Communication skills, Interpersonal relations.
• Leadership: Coaching & developing others, Team building.
• Behavioural: Empathy, Ethical conduct, Initiative, Decision quality, Time management.
• Organisational: Bias for action, Focus on high performance, Continuous Learning, Service Excellence, Digitization.

PERSON SPECIFICATION:

The ideal candidate must be proactive, tactful yet firm, highly strategic, and resourceful. They must demonstrate respect for all, act decisively when needed, and uphold high ethical standards. They should be reliable, strive for continuous improvement, deliver exceptional client solutions, and set high performance standards.

EDUCATION & EXPERIENCE:

• First degree in a relevant discipline. Postgraduate and professional certifications are an advantage.
• Minimum of 15 years' experience, with at least 5 years in a sales leadership position.

Job Type: Full-time