412 Bilingual Support jobs in Nigeria

Today

T

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

We're Hiring: Remote French Bilingual Customer Support Representative

Are you the kind of person who enjoys making someone's day a little easier? Do you speak French and English fluently and thrive in a fast-paced, digital-first environment? If you're ready to bring your empathy, communication skills, and problem-solving savvy to a growing global team—we want to hear from you.

What You'll Be Doing

As a Remote French Bilingual Customer Support Representative , you'll be supporting customers from French-speaking regions through voice calls and live chat . Whether someone needs help tracking an order, understanding a product, or resolving an issue—you'll be the trusted voice that turns confusion into clarity and frustration into satisfaction.

This is not just about answering questions. It's about showing up with empathy, staying composed, and leaving customers feeling heard and helped.

Your Core Responsibilities

• Provide timely and friendly support in both French and English via calls and chat
• Troubleshoot customer issues, guiding them through clear and helpful solutions
• Maintain accurate records of customer interactions
• Flag trends and feedback to help our team continuously improve
• Work closely with team leads to stay aligned on priorities and updates
  Represent the brand with professionalism, care, and warmth

What We're Looking For

• Fluency in French and English (spoken and written)
• At least 1 year of remote/online customer service experience (contact center, e-commerce, or tech support preferred)
• Experience with bilingual customer support is an advantage.
  Confidence in navigating support platforms like Zendesk, Gorgias, Shopify, or similar tools

is a plus

• Ability to stay calm, solution-oriented, and patient under pressure
• Great attention to detail and a genuine desire to help people
  Comfort working remotely and communicating clearly with distributed teams

Tools You'll Need

• Laptop or desktop with an i5 processor or higher
• Stable internet connection (minimum 15 Mbps upload and download)
  A quiet, dedicated workspace for calls

What's In It for You

• Permanent work-from-home setup
• Competitive pay, reviewed annually
• Paid time off to recharge
• Monthly health stipend
• Performance bonuses based on KPIs
  A team that values growth, accountability, and human connection

Why Join Us?

You won't just be answering tickets—you'll be joining a company that believes support is at the heart of the customer experience. We care about people, and that includes you. We believe in fair treatment, open communication, and helping our team members grow in their careers.

If you're looking for a remote role where your voice matters and your language skills are celebrated, this could be your next great opportunity.

Ready to Apply?

Click, and tell us why you're excited about this role. We can't wait to meet you

<

Today

T

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

If you're a natural problem-solver who loves helping people and you're fluent in both French and English, we want you on our team.

Join TalentPop as a French+English Bilingual Customer Support Specialist and be the friendly, reliable support our clients and customers count on.

In this role, you won't just answer questions—you'll build relationships and make a tangible impact. You'll be the first point of contact for our customers, providing top-notch support via calls, chats, and emails. Your ability to communicate clearly and calmly in two languages will be key to helping them resolve issues and feel great about their experience.

What You'll Do

• Be a Customer Champion: Provide exceptional support, ensuring every customer interaction is a positive one.
• Resolve with Confidence: Troubleshoot issues efficiently, turning challenges into quick solutions.
• Build Connections: Use your excellent communication skills to foster strong, lasting relationships with our customers.
  Collaborate and Improve: Work closely with your team to share insights and help us continuously refine our service.

What We're Looking For

• Experience: At least one year of remote bilingual customer service experience or a similar role.
• Communication: Excellent written and verbal communication skills in both French and English.
• Tech Savvy: Familiarity with customer support platforms like Gorgias, Zendesk, or Shopify is a plus.
• Problem-Solver: You remain calm and focused, even in high-pressure situations.
  E-Commerce Know-How: Experience with E-commerce and CRM systems is a plus.

Technical Requirements

• Hardware: A personal PC or laptop with a minimum i5 processor (or equivalent).
  Internet: A stable internet connection with at least 15 Mbps upload and download speeds.

The Perks

• Work from Home: Enjoy a permanent, 100% remote position.
• Competitive Pay: We offer a great wage with annual increases.
• Time Off: You'll get paid time off to relax and recharge.
• Bonuses: Your hard work can earn you performance bonuses.
  Health: We provide a health stipend to support your well-being.

Ready to make an impact with a team that values you? Apply today and grow with TalentPop.

<

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Hiring – Technical Support Specialist (WordPress & React)

We're Hiring: Technical Support Specialist (WordPress & React)

Firm: ICAN Online Tutors (EdTech)

Location: Hybrid (onsite + remote)

Compensation: ₦200,000 – ₦00,000 GROSS (depending on experience & skills)

We are looking for a versatile Technical Support Specialist with WordPress and React skills. This hybrid role combines technical support with front-end development to enhance our digital learning platforms.

What You'll Do:

1. Troubleshoot and resolve website/application issues

2. Manage & customize WordPress sites (themes, plugins, performance, security)

3. Assist in developing and maintaining React-based features

4. Collaborate with designers/developers for smooth UI/UX

5. Document technical issues/solutions for internal knowledge base

6. Monitor system performance, updates, and security

7. Train and support non-technical users

What We're Looking For:

1. 1–3 years' experience in technical support or related role

2. Strong WordPress skills (custom themes, plugins, troubleshooting)

3. Solid React and modern front-end development knowledge

4. Familiarity with HTML, CSS, JavaScript, PHP/MySQL basics

5. Problem-solving mindset & strong communication skills

Nice to Have:

1. Experience with hosting, DNS, or server management

2. Familiarity with design tools (Figma, Adobe XD, Sketch)

3. Knowledge of Git/version control

To Apply: Submit your application here →

Job Type: Full-time

Pay: ₦200 400,000.00 per month

Sling is transforming customer messaging across Africa by providing affordable, scalable, and reliable communication solutions. From SMS and RCS to WhatsApp and beyond, we empower businesses to connect with their customers at scale.

We are looking for a Technical Support Specialist (Fully Remote) to join our fast-growing team. This role will be critical in ensuring seamless onboarding of sender IDs across multiple platforms, resolving downtime issues with providers, and managing tasks effectively using our GitHub issue board. You'll play a key role in delivering reliable messaging solutions for our clients—all from the comfort of your remote workspace.

Key Responsibilities

• Onboard new sender IDs on Truecaller, SMS, RCS, and WhatsApp.
• Monitor platform performance and report downtimes to providers promptly.
• Use GitHub issue board to track, manage, and close technical support tasks.
• Collaborate with internal teams to ensure smooth client onboarding and service delivery.
• Maintain detailed documentation of processes, issues, and resolutions.

Requirements

• Experience in technical support, telecommunications, or messaging platforms.
• Familiarity with Truecaller, SMS, RCS, and WhatsApp Business APIs is a plus.
• Strong organizational skills with the ability to manage multiple tasks via GitHub or similar tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and meet monthly targets.

How to Apply:
Interested applicants should send their CVs to

, clearly stating the role they are applying for in the subject line.

Application Deadline: 21st September 2025

Today

L

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Job Overview

The Technical Support role is integral to maintaining and enhancing customer satisfaction by providing technical assistance and problem-solving solutions. As a junior-level team member, this position serves as the first point of contact for clients experiencing technical difficulties. By effectively addressing and resolving issues, you help ensure smooth operations, enhance user experiences, and promote the company's commitment to exemplary service. This position plays a crucial role within the company by acting as a bridge between customers and the product development team. By understanding and articulating customer challenges, you will contribute to the continuous improvement of products and services. The role fosters collaboration with various departments, ensuring customer feedback is addressed promptly and innovation is embraced in problem resolution.

Key Responsibilities

• Respond to customer inquiries and technical issues via phone, email, or chat.
• Diagnose and troubleshoot software and hardware problems, providing solutions where possible.
• Document technical issues and resolutions in the company's support system.
• Work closely with senior technical staff for complex problem resolution and escalation.
  Provide clear, concise technical guidance and support to improve the user's experience.

Required Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
  Basic understanding of computer systems, networks, and software applications.

Desired Skills

• Strong communication and interpersonal skills.
• Basic scripting or programming knowledge.
  Experience with helpdesk software or ticketing systems.

<

Are you passionate about solving technical problems, delivering exceptional customer service, and keeping business communications running smoothly? If so, we'd love to meet you

We're a trusted partner helping businesses communicate, collaborate, and grow. We're looking for a motivated Tier 1 VoIP Support Specialist who thrives in a fast-paced environment, enjoys helping people, and is eager to build a career in technical support and customer success.

What You'll Do

• Provide first-level technical support for VoIP systems, ensuring clients stay connected and supported.
• Handle moves, adds, changes, and account maintenance for client systems.
• Troubleshoot and resolve VoIP-related issues with professionalism, patience, and attention to detail.
• Deliver outstanding customer service via phone, email, and ticketing platforms.
• Escalate complex issues to Tier 2/3 support teams when needed.
• Maintain clear and accurate documentation of client interactions, troubleshooting steps, and system changes.
• Participate in a rotational on-call schedule (with paid coverage).

What We're Looking For

• Hands-on VoIP experience is required: You've worked with VoIP platforms and know how to troubleshoot and configure them.
• Customer service expertise: You remain calm, positive, and solution-oriented when assisting clients.
• Strong problem-solving skills: You can diagnose issues quickly and apply practical solutions.
• Detail-oriented mindset: You take pride in accuracy and thoroughness.
• Positive, team-first attitude: Eager to learn, collaborate, and support client success.
• Available to work EST

Why Join Us?

• Be part of a growing technology company that values innovation, teamwork, and client success.
• Gain hands-on experience with cutting-edge VoIP technologies.
• Opportunities for career growth and skill development in tech support and beyond.
• Competitive compensation, paid on-call shifts, and a collaborative culture.

We're looking for a friendly and resourceful Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll provide top-notch support to our customers, resolving their queries and issues in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner

• Resolve customer complaints and issues in a professional and courteous manner

• Provide accurate and helpful information about our products/services

• Maintain accurate records of customer interactions

• Continuously improve knowledge of our products/services to provide better support

Requirements:

• 1-2 years of customer support experience

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Proficiency in customer support software and technology

Nice to Have:

• Experience with ticketing systems (e.g., Zendesk, Freshdesk)

• Knowledge of CRM software (e.g., Salesforce)

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment