306 Banking Support jobs in Nigeria
Digital Banking Support Engineer
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Job Description
- Providing technical support and services to clients onboarded on Systegra SaaS platforms (IBaaS, ISaaS, etc.). Ensuring high-quality services that exceed customer's expectations. This involves understanding client needs, providing proactive support, and resolving issues efficiently to minimize disruptions to their operations. Building and maintaining strong relationships with clients, vendors, and internal teams to facilitate collaboration and effective communication.
- To provide Operational Management capacity for our core shared infrastructure, supporting our Core Banking Technologies, Wallet Management Technologies, fraud management and anti-money laundering technologies, and other supporting infrastructure, systems, and platforms that enable us to deliver our cloud business (private and public) effectively.
- Developing operating processes and systems to support & manage the operations of shared Core Banking and Wallet infrastructure in Nigeria and other African operations
- Collaborate with internal operations engineers within the Interswitch Group to deliver and support wallet platform requirements.
- Maintaining a high level of support for both internal teams and external clients in the Managed Services operations platforms and infrastructure, meeting the highest standards of performance, security, and compliance.
RESPONSIBILITIES
- Provide technical support for the Managed Services Operations solutions, applications and infrastructure teams to ensure timely and effective resolution of technical issues.
- Provide 2nd and 3rd-level technical support for clients onboarded on Systegra Managed service platforms.
- Respond to and manage service requests and incidents via helpdesk tickets, email, phone, MS Teams, or other communication channels.
- Monitor clients' activities on the SaaS platforms to ensure optimal performance.
- Conducting monthly incident review sessions with clients to strengthen the relationship and ensure continuous service improvement.
- Stay up to date on the latest trends and technologies in the Core Banking, Wallet and Security solutions in the payment and Financial Services industry. Evaluate and recommend new tools, technologies, and methodologies to enhance service offerings, improve efficiency, and drive innovation.
- Review and test products to ensure they are suitable for use and meet customer requirements.
- Communicate regularly with stakeholders and cross-functional teams to provide updates on support activities on the SaaS platforms.
- Provide on-site support for critical issues that require physical presence at the customer's location.
- Work collaboratively with the OEMs and cross-functional teams to resolve escalated technical issues.
Service Level Agreement (SLA) Monitoring
- Monitor vendor compliance with agreed service levels (uptime, response times, resolution times).
- Document and report SLA breaches to Line Manager.
- Follow up with vendors on root cause analysis and corrective actions.
Vendor Relationship Management
- Escalate issues to vendor technical support when internal resolution isn't possible.
- Track vendor SLAs and ensure timely resolution of escalated incidents.
Incident and Problem Escalation
- Coordinate with vendors during high-priority incidents, outages, or bugs affecting the SaaS platform.
- Facilitate joint troubleshooting sessions with internal teams and external partners.
- Ensure communication flow between vendors, internal stakeholders, and end-users.
Change and Release Coordination
- Collaborate with vendors and internal stakeholders on planned updates, patches, and product enhancements.
- Evaluate potential impact of vendor changes on internal systems and customers.
- Communicate change schedules and risks to stakeholders.
Vendor Performance Evaluation
- Maintain performance dashboards and metrics for vendors (uptime, responsiveness, resolution quality).
- Provide input for vendor reviews and contract renewals.
- Identify areas for improvement in vendor support delivery.
Knowledge & Documentation Sharing
- Maintain updated documentation of vendor procedures, escalation paths, and support contacts.
System Maintenance and Optimization:
- Manage, maintain and optimise Digital Banking infrastructures within Interswitch, IOC and customer sites.
- Implement strategies to identify and resolve system bottlenecks or inefficiencies in Systegra's CBA technology infrastructure.
- Conduct regular assessments of system performance and recommend improvements.
EDUCATION
General Education
University (First degree) in engineering, business, computer science, or a related field.
Evidence of strong industry/sector participation and relevant professional certifications such as:
- Relational Database certifications (OCA, OCP, OCI, etc.)
- A certification in ITIL or similar service management frameworks.
- A certification in project management, such as PMP, PMI, ACP, PRINCE2, etc.
- A certification in product management, such as CPM, etc.
- Azure certification, such as Azure Fundamentals (AZ-900), Azure Data Fundamentals (DP-900), Azure AI Fundamentals (AI-900), etc.
EXPERIENCE
General Experience
- At least 4 - 6 years' Enterprise Application Support experience, preferably in a reputable Financial Institution or FinTech company.
Managerial Experience
- Basic experience of coordinating the work of others (4 to 6 months)
Due to the high volume of applications, only shortlisted candidates will be contacted.
Officer, Core Banking Support
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Today
S
Officer, Core Banking SupportStandard Bank Group
Accounting, Auditing & Finance
Rest of Nigeria (Nationwide)
Confidential
- Minimum Qualification :
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector's most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We're passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you
Job Description
Application Support - Responsible for the Support and Administration of the Bank Application (Finacle, Workflow & Reports) and Services (LINUX) used by the Finacle core support team for business continuity. Ensure smooth running of the core application systems through process issue resolutions and optimisation where required.
Ensure that all work requests/incidents logged on IT Remedy are responded to and resolved within the agreed time frame. Also, ensure that calls are escalated and communicated to the required support area and user.
Qualifications
- First degree in IT and Computer Sciences or any related field
- Minimum of 3 - 4 years' experience in IT Operation
Technical support and management of Core and Peripheral Applications, Effective communication of technical development requirements and stages with stakeholders, Use of Agile frameworks to support software integration and implementation, resolution of product design and implementation to meet business goals
Additional Information
Behavioural Competencies
- Interacting with People
- Team Working
- Thinking Positively
- Making Decisions
Inviting Feedback
Technical Competencies
- Application Knowledge for Support
- IT Applications
- IT Support
- Trouble Shooting Ability
Debugging
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Investment Banking Associate
Posted today
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Responsibilities
Build and review robust financial models.
Perform and review valuation analysis for various sectors.
Prepare marketing and statutory transaction documents including information memoranda, teasers, prospectuses, scheme documents among others.
Prepare client presentations and pitch books.
Lead day-to-day responsibilities with respect to transaction execution throughout the deal life cycle and liaising with external and internal parties to deal with day-to-day execution issues.
Lead and manage liaison with regulatory authorities including the Securities & Exchange Commission, FMDQ, FCCPC and other relevant regulatory authorities on advisory and capital raising transactions as applicable.
Supervise and mentor Analysts within the team.
Assist Senior team members with marketing and deal origination initiatives.
Develop relationships with new and existing clients in order to expand the business.
Keep abreast of new regulations or policies that may affect various industries, as well as monitor the economy to originate new mandates.
Manage other activities as delegated by Manager.
Qualifications
First degree in a Finance, Accounting, or Economics related course (Class of Degree: First Class or Second Class Upper).
Post Graduate Degree or MBA is an added advantage.
Minimum of 4years of Corporate Finance experience in a reputable Investment bank or the Big 4 consulting firm.
SEC Sponsored Individual.
Relevant professional qualifications (such as ACA, ACCA, CFA).
Bank Teller
Posted today
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Job Description
Job Title:
Bank Teller
LOCATION: Uyo, Calabar, Aba, Port Harcourt, Enugu and other Eastern states.
Key Responsibilities
- Process cash/cheque deposits, withdrawals, and transfers.
- Balance daily transactions and maintain accurate records.
- Verify authenticity of cash and instruments.
- Ensure compliance with KYC, AML, and internal controls.
- Handle customer inquiries and promote bank products.
Qualifications & Skills
- Bachelor's degree/HND in Finance, Accounting, Business, or related field.
- 1–2 years' banking or cashiering experience.
- Strong numeracy, accuracy, and customer service skills.
- High integrity, attention to detail, and ability to work under pressure.
Bank Teller
Posted today
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Job Description
Workforce Group - Our client, a reputable Financial Institution, is looking to hire motivated and customer-focused individuals to fill the position below:
Job Position: Bank Teller
Job Locations: Lagos Mainland & Island, Lagos
Employment Type: Full-time
Description
- Are you passionate about banking, sales, or marketing? If yes, read on, this might be for you.
Key Highlights
- Build your career in one of Nigeria's most dynamic financial institutions.
- Enjoy professional growth, competitive pay, and a performance-driven culture.
- Develop valuable skills in banking operations, customer service, and sales.
Requirements
- Minimum of HND / B.Sc. in a relevant discipline.
- 1–3 years of experience (banking, sales, or marketing).
- Strong communication, integrity, and relationship-building skills.
- Target-driven, customer-focused, and eager to learn.
Salary
N208,000 Monthly Net + Performance-Based Incentives.
Note: If you are ready to join a vibrant financial team and make an impact we want to meet you
Bank Teller
Posted today
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Job Description
- The Bank Teller is the primary point of contact for customers visiting the bank.
- This role is responsible for providing excellent customer service, handling financial transactions accurately and efficiently, and promoting the bank's products and services.
- The ideal candidate will be a professional, customer-focused individual with strong numerical skills and a high level of integrity.
Key Responsibilities
- Customer Service: Greet customers warmly and provide a high standard of service. Answer customer inquiries and resolve issues promptly.
- Cash Handling: Process customer transactions, including deposits, withdrawals, and cash advances, with a high degree of accuracy.
- Transaction Processing: Handle daily financial activities such as checking account balances, processing loan payments, and cashing checks.
- Product Promotion: Identify opportunities to cross-sell or refer bank products and services to customers.
- Compliance & Security: Adhere to all bank policies, procedures, and security regulations to prevent fraud and protect customer information.
- Record Keeping: Maintain accurate records of all transactions and balance the cash drawer at the end of each shift.
Qualifications
- NCE / OND / HND or its equivalent in a relevant field (e.g., Banking, Finance, Accounting, Business Administration).
- Proven experience in a customer-facing role, preferably within the banking or financial services industry.
- Strong numerical, analytical, and data entry skills.
- Excellent communication and interpersonal skills.
- High level of integrity, trustworthiness, and attention to detail.
- Ability to work well under pressure and manage a high volume of transactions.
- Proficiency in using banking software and other relevant office tools.
Bank Teller Job at Workforce Group
Posted 1 day ago
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Job Description
Workforce Group - Our client, a reputable Financial Institution, is looking to hire motivated and customer-focused individuals to fill the position below:
Job Position: Bank Teller
Job Locations: Lagos Mainland & Island, Lagos
Employment Type: Full-time
Description
- Are you passionate about banking, sales, or marketing? If yes, read on, this might be for…
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Financial Services Professional
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Job Description
MCO Penny Limited is seeking highly motivated, result-driven, and resourceful Deposit Mobilizers to join our growing team. This is a performance-driven role for ambitious individuals who are passionate about financial growth, client engagement, and investment mobilization.
As a Deposit Mobilizer, you will play a critical role in driving the company's growth by sourcing deposits, bringing in investors, and promoting MCO Penny's financial products to both individuals and corporate organizations.
Key Responsibilities:
• Source and mobilize deposits, investments, and savings from both individuals and organizations.
• Identify, engage, and convince potential investors to adopt MCO Penny's savings and investment plans.
• Bring in corporate clients and companies to consider and commit to our financial products.
• Build, expand, and maintain a portfolio of high-value clients for sustained business growth.
• Provide excellent financial advisory and guidance to clients to build trust, credibility, and long-term relationships.
• Develop strategies to meet and exceed monthly and quarterly deposit mobilization targets.
• Monitor market trends and competitor activities to identify new business opportunities.
• Collaborate with internal teams to ensure smooth onboarding and service delivery for all clients.
Requirements:
• Bachelor's degree in Finance, Accounting, Marketing, Economics, Business Administration, or any related field.
• A proven track record of successfully mobilizing deposits, investments, and savings.
• Strong portfolio of existing contacts or companies that are likely to invest (an added advantage).
• Evidence of past performance in achieving and exceeding financial targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong ability to convince, convert, and retain clients.
• A team player who can also work independently with minimal supervision.
• High level of professionalism, integrity, and resilience.
What We Offer:
• Attractive base salary + commission.
• Competitive performance-based incentives.
• Opportunity to grow within a fast-rising financial services company.
• A dynamic and supportive work environment with career advancement opportunities.
If you have the drive, the network, and the passion to deliver results, we'd love to have you on our team.
Financial Services Manager
Posted today
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Job Description
Are you a seasoned financial expert with a passion for driving strategic growth and innovation? We are seeking a highly skilled and motivated **
Financial Services Manager
** to join our dynamic team. If you have a strong background in financial accounting, financial modeling, and fintech, along with a proven track record in investment banking and fundraising, we want to hear from you
Key Responsibilities:
Oversee and manage all aspects of financial accounting, ensuring accuracy and compliance with regulatory standards.
Develop and maintain robust financial models to support strategic decision-making and business planning.
Leverage expertise in fintech to drive innovation and optimize financial processes.
Lead fundraising initiatives, including identifying potential investors, preparing pitch decks, and negotiating terms.
Provide strategic guidance on investment opportunities and portfolio management.
Manage monthly accounting processes, including financial reporting, budgeting, and forecasting.
Collaborate with cross-functional teams to align financial strategies with organizational goals.
Stay updated on industry trends, regulatory changes, and emerging technologies in financial services.
Qualifications:
Master's degree in Finance, Accounting, Economics, or a related field (Master's degree or CFA/CPA preferred).
Minimum of 5-7 years of experience in financial accounting, financial modeling, and investment banking.
Proven expertise in fundraising and investor relations.
Strong knowledge of fintech and its applications in financial services.
Proficiency in financial software and tools (e.g., Excel, SAP, QuickBooks, or similar).
Excellent analytical, problem-solving, and decision-making skills.
Exceptional communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
Detail-oriented with a strong focus on accuracy and compliance.
Why Join Us?
Opportunity to work in a fast-paced, innovative environment.
Competitive salary and benefits package.
Career growth and development opportunities.
Be part of a team that values collaboration, creativity, and excellence.
If you are ready to take on a challenging and rewarding role as a Financial Services Manager, we encourage you to apply