43 Av Support jobs in Nigeria

Company Description

PCW Solutions is a leading technology solutions provider that offers customized software, IT consulting, and managed services to businesses. Specializing in optimizing operations and enhancing productivity, we partner with organizations across industries to deliver tailored solutions aligned with unique business objectives. Our services include managed services, cloud computing, cyber security, data analytics, and digital transformation, all aimed at driving efficiency and future-proofing our clients' infrastructures.

Role Description

This is a full-time on site role for a Microsoft 365 IT Support Technician located in Abuja, Nigeria. The IT Support Technician will be responsible for providing technical support for Microsoft 365 services, desktop computers, troubleshooting issues, providing printer support, and performing computer repairs.

Qualifications

• Technical Support and Troubleshooting skills
• Desktop Computers and Printer Support skills
• Knowledge of Microsoft 365 services and accreditations
• Excellent communication and customer service skills
• Relevant certifications such as CompTIA A+ or Microsoft certifications
• Ability to work well in a team environment
• Experience with IT security practices is a plus

Must have at least 1 year experience and relevant Microsoft certifications/accreditations.

Must live in Abuja

Purpose of Role:

Responsible for carrying out planned and contingency operations & maintenance (O&M) services in line with approved procedures and safety standards.

Key Responsibilities:

• Resolve customer issues by identifying root causes, implementing solutions, and ensuring customer satisfaction.
• Carry out technical solutions at Point of Presence sites in compliance with safety and operational standards.
• Support disaster recovery and business continuity activities.
• Perform facility and infrastructure maintenance, system monitoring, and quality control on cabling/projects.
• Maintain equipment inventory, accurate records, and prepare regular reports.

Requirements:

• BSc in Engineering/Technical discipline.
• 3 years' experience in IT/Telecommunications.
• Strong in engineering design, resource management, problem-solving, and stakeholder management.
• Excellent analytical, communication, and troubleshooting skills.

Job Title: FIELD SUPPORT TECHNICIAN

Job Location: Lagos

Salary: NGN 300,000

Job Summary:

This role is responsible for carrying out planned and contingency operations and maintenance

(O&M) services in accordance with approved procedures and safety standards.

Responsibilities:

• Identifies the root-cause of customer issue and advices on the best cause of action to resolve the issue.
• Identifies the resources needed to solve the issue and estimates the effort required.
• Collaborates with other internal functions to ensure availability of resources required to resolve the issue and keep the customer up to date on intervention efforts and relevant timelines.
• Implements technical solution at customer site while ensuring quality work and customer-satisfaction.
• Implements technical solution at Point of Presence sites in compliance with approved policies, procedures and work standards.
• Implements disaster recovery plan as and when needed.
• Implements proactive maintenance and sets up system monitoring, to reduce equipment failure and incident response time.
• Maintains engineering equipment.
• Diagnoses network and device problems and implements technical or procedural solutions.
• Performs Quality Control on structured cabling and related projects on all sites and other ipNX Facility.
• Performs inventory of equipment and consumables required on all sites, ensuring availability and repair / return of same.
• Maintains accurate records of the condition of systems, equipment in all buildings, and inspections.
• Prepares regular reports on all POPs conditions, inspections and work orders as may be necessary.

Qualifications/Experience:

• A Bachelor's degree in Engineering or Technical discipline.
• 3 years' relevant experience in the IT/Telecommunications field.
• Engineering and Design.
• Resources Management.
• Analytical Skills.
• Communication Skills.
• Problem Solving Skills.
• Stakeholder Management.

How to Apply:

Please apply via

Please note that only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: Up to ₦300,000.00 per month

DESKTOP SUPPORT TECHNICIAN

Location: (Ghana/Nigeria/Kenya) - Hybrid

Type: Part-time / Fulltime

About the Role:

We're seeking a confident and technically adept Desktop Support Technician who thrives on solving IT challenges and enjoys supporting global clients. In this role, you'll troubleshoot, maintain, and optimize end-user systems while ensuring seamless operation of IT infrastructure. You'll be instrumental in enabling employees and clients to work efficiently and securely.

What You'll Do:

System Support & Troubleshooting

• Provide first-line support for hardware, software, and network issues.
• Diagnose and resolve hardware, software, and network issues efficiently
• Escalate complex problems to appropriate teams and follow through to resolution
• Perform daily system backups and data recovery operations
• Monitor and maintain network performance to ensure smooth operation

System Maintenance & Setup

• Configure and maintain desktops, routers, modems, and other devices.
• Install, configure, and update operating systems and enterprise applications.
• Perform routine inspections and maintenance of hardware and software.
• Manage user accounts, permissions, and access controls.
• Maintain IT inventory and asset records.
• Recommend software solutions to improve efficiency and address technical issues.

Collaboration & Documentation

• Collaborate with internal teams to ensure timely resolution.
• Maintain accurate records of support requests and resolutions
• Create and update technical documentation and user guides

What You Bring:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Desktop Support Technician or in a similar IT support role.
• Excellent knowledge of hardware, software, and computer networks
• Strong installation, diagnostic, troubleshooting, and system restoration skills.
• Excellent problem-solving, analytical, and communication abilities.
• Able to work independently and as part of a team

Why Join Us?

• Work with global clients and gain global exposure.
• Play a critical role in keeping systems running efficiently.
• Opportunities for professional growth in IT and technical support.

Purpose of Role:

Responsible for carrying out planned and contingency operations & maintenance (O&M) services in line with approved procedures and safety standards.

Key Responsibilities:

• Resolve customer issues by identifying root causes, implementing solutions, and ensuring customer satisfaction.
• Carry out technical solutions at Point of Presence sites in compliance with safety and operational standards.
• Support disaster recovery and business continuity activities.
• Perform facility and infrastructure maintenance, system monitoring, and quality control on cabling/projects.
• Maintain equipment inventory, accurate records, and prepare regular reports.

Requirements:

• BSc in Engineering/Technical discipline.
• 3 years' experience in IT/Telecommunications.
• Strong in engineering design, resource management, problem-solving, and stakeholder management.
• Excellent analytical, communication, and troubleshooting skills.

Job Type: Full-time

Pay: Up to ₦300,000.00 per month

Job Description

Cobweb Telecommunication Ltd is seeking a
Technical Support Officer
to provide first-level IT support for our staff and clients. The ideal candidate should have a strong understanding of computer systems, networks, and basic troubleshooting skills. You will be the first point of contact for technical issues, ensuring smooth operations and excellent user experience.

Key Responsibilities

• Respond to user inquiries via phone, email, chat, or in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain computer systems and applications.
• Manage user accounts, passwords, and access permissions.
• Support internet connectivity, routers, and Wi-Fi setup.
• Perform system updates, antivirus management, and security checks.
• Provide remote support using remote desktop tools.
• Document issues and solutions for knowledge base reference.
• Escalate complex problems to higher-level IT staff when necessary.
• Assist in IT projects such as system upgrades or software rollouts.

Requirements

• ND/HND/BSc in Computer Science, IT, or a related field (or relevant experience).
• Basic knowledge of Windows, Linux, or macOS operating systems.
• Understanding of networking concepts (IP, DNS, DHCP, LAN/Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks.
• Previous experience in a helpdesk or IT support role is an advantage.

What We Offer

• ₦300,000 monthly salary.
• Training and career growth opportunities.
• Supportive and collaborative work environment.
• Exposure to modern IT systems and solutions.

Apply now and grow your career with us.

#Hiring #TechnicalSupport #ITJobs #JobsInNigeria #YenagoaJobs #CobwebTelecom

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Job Type: Contract

Contract length: 12 months

Pay: ₦598, ₦897,846.00 per month

Application Question(s):

• Which 3D modeling and rendering software are you most familiar with ?

Experience:

• 3D Rendering: 2 years (Required)

Language:

• English fluently? (Required)

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

1. Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields

2. Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success

3. Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software

4. Excellent communication skills and customer service mindset to provide high-quality support

5. Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

6. Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Responsibilities

• Respond to CX inquiries via Freshdesk, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, escalating to the engineering team when necessary.
• Collaborate with engineering teams to identify, document, and resolve bugs.
• Ensure accuracy, clarity, and professionalism in every interaction.
• Suggest and implement process improvements to optimize workflows and efficiency.
• Track and report customer experience trends and insights.
• Stay up-to-date with Sycamore products, fintech compliance requirements, and industry best practices.
• Commit to ongoing professional development through certifications, webinars, and courses.

Key Requirements

• 1–3 years of experience in technical support, IT helpdesk, or customer-facing fintech roles.
• Strong troubleshooting skills for web, mobile, and API-related issues.
• Hands-on experience with support tools (Freshdesk, Jira, or similar).
• Excellent communication skills with the ability to simplify technical details.
• Highly organized, resourceful, and able to take ownership of tasks.
• Familiarity with fintech systems such as digital lending, wallets, or KYC/AML is an advantage.