21 Analyst Retail jobs in Nigeria

Job Profile for Head of Retail Operations

Our client in the Quick-Service Restaurant Industry requires a Head of Retail Operations to join their team.

Position: Head of Retail Operations

Location: Mainland, Lagos

Job Type: Full Time

Job Summary:

The Head of Retail Operations will be responsible for overseeing the day-to-day management of retail outlets, ensuring operational excellence, and driving business growth. This role involves developing and implementing strategies to optimize sales performance, improve customer experience, and maintain brand standards across all locations. The ideal candidate will provide strong leadership to retail teams, streamline operational processes, and ensure profitability while aligning with the company's overall business objectives.

Responsibilities:

• Oversee daily retail operations to ensure efficiency, compliance, and consistency across all outlets.
• Develop and implement operational strategies to drive sales and maximize profitability.
• Monitor and analyze sales performance, customer feedback, and market trends to inform decision-making.
• Ensure all retail outlets maintain company brand standards, customer service excellence, and operational guidelines.
• Lead, train, and motivate retail managers and staff to achieve business targets.
• Collaborate with supply chain, finance, and marketing teams to support smooth operations.
• Identify opportunities for process improvements, cost control, and resource optimization.
• Prepare operational reports and present performance updates to senior management.
• Ensure compliance with health, safety, and regulatory requirements across outlets.
• Support the rollout of new products, services, or store openings.

Requirements:

• First degree in Business Administration, Retail Management, or a related field (MBA is an advantage).
• 8–10 years' proven experience in retail operations, with at least 3–5 years in a leadership role.
• Strong knowledge of retail business processes, customer service standards, and sales strategies.
• Demonstrated ability to manage multiple outlets and large teams.
• Excellent leadership, organizational, and decision-making skills.
• Strong analytical and problem-solving abilities.
• Proficiency in retail management systems, MS Office Suite, and reporting tools.
• Experience in the food, hospitality, or quick-service restaurant (QSR) industry is an added advantage.

Method of Application: Interested candidates should send CVs to using the position as the subject of the email on or before September 16, 2025.

Job Type: Full-time

Today

Lagos Full Time

Retail, Fashion & FMCG NGN 250, ,000

Easy Apply

We are seeking an experienced Retail Operations and Business Development Manager to oversee and grow our fashion business. The successful candidate will manage daily operations, drive business strategies, and deliver measurable growth.We are seeking an experienced Retail Operations and Business Development Manager to oversee and grow our fashion business. The successful candidate will manage daily operations, drive business strategies, and deliver measurable growth. As part of the management team, you will ensure smooth operations across sales, marketing, and customer service while strengthening our brand presence.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 4 years

Responsibilities:

Marketing & Business Development:

• Design and implement marketing strategies to grow visibility and sales
• Manage brand presence across Instagram, Facebook, and other platforms to drive online visibility and sales.
• Create engaging social media content (posts, reels, promotions) to showcase products.
• Build and maintain strong client and partner relationships.
  Explore collaborations and partnerships to expand business reach.

Business Strategy & Planning:

• Develop and execute business strategies to achieve growth and profitability.
• Conduct market research to identify new opportunities and stay ahead of trends.
• Collaborate with the CEO to shape and implement the company's overall business plan.
  Analyze sales data and market insights to guide business decisions.

Operations Management:

• Oversee day-to-day business operations, including sales and customer service.
• Supervise staff and allocate resources effectively.
• Implement processes to boost efficiency and productivity.
  Ensure compliance with company policies and relevant regulations.

Team Management:

• Lead, mentor, and supervise sales, marketing, and administrative staff.
• Promote teamwork and effective communication within the team.
  Ensure excellent customer service and positive client and stakeholders' experience.

Requirements:

• Bachelor's degree in Commercial, Arts, or Social Sciences disciplines (e.g., Marketing, Business, Mass Communication, Sociology, or related fields) is preferred.
• Minimum 5 years of proven experience in business management.
• Proven ability to drive sales in-store and online.
• Hands-on experience with social media content creation and advertising.
• Demonstrated success in driving business growth and revenue.
• Strong leadership, communication, and decision-making skills.
• Analytical mindset with excellent problem-solving abilities.
  Ability to thrive in a fast-paced, dynamic environment.

Benefits:

• Competitive salary and benefits package.
• Opportunity to make real impact in a growing fashion business.
• A dynamic, creative, and supportive work environment.
• Recognition and rewards for outstanding performance.
• Professional development and growth opportunities.

Reports To: General Manager - Customer Operations

Division: Customer Relations and Experience

Mission:

Responsible for providing highest quality of customer focused care and satisfaction using the knowledge of products, systems, and procedures to make informed decisions and maintain profitable customer relationships.

Description:

• Integrate customer care delivery with initiatives that are in line with current business strategy
• Manage Identified risks within the service area whilst ensuring adherence to the business' policy
• Carry out field verifications/ customer surveys to ensure a branded and consistent customer experience
• Implement customer care initiatives in line with the customer retention and loyalty strategy
• Track and monitor customer services and customer care operations and ensure action is taken to improve and realize service level targets.
• Deploy tools and procedures to capture and monitor customer complaints and points of improvement and ensure complaint are promptly attended to and customer informed of status in the resolution process.
• Collect data and information on customer care needs/issues and manage implementation of new systems, procedures and work ethics to improve customer service efficiency.
• Monitor and prepare periodic report on sales and generate periodic reports for management review.
• Review customer relationship management (CRM) operations, ensuring operational objectives are achieved, identifying trends and ensuring optimum service levels are achieved and maintained.
• Develop procedures to promote establishment and maintenance of meaningful communications between customers and customer care representatives.
• Establish/maintain lasting relationship between customers and customer care representatives, as well as other key units (Sales, Channel Distribution, Service Centers, Call Center) to maintain a customer-focused attitude toward activities that improve customer lifetime value.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  Drive an increase in MTNN's Net Promoter Score

Education:

• First degree in Social Science or any related field
  An MBA is desirable

Experience:

6 - 13 years' experience which includes:

• 3 years' work experience in area of specialization in experience supervising others
• Experience in financial credit risk management
• Experience in credit matrix scoring and assessment
• Exposure to telecom billing technologies and complementary technologies
• Experience in managing complex processes and procedures

Company Description

Silverlight Research Group is a Knowledge Research firm that connects top professionals with senior industry advisors. We provide our clients, including the world's largest investment and advisory firms, with valuable insights to inform their strategic and investment decisions. Headquartered in London, we have a globally diversified operations team across EMEA, Americas, and Asia to serve our clients effectively. Our high client referral rate of 65% and engagement success rate of 97% underscore our industry-leading expertise and reliability.

Role Description

Silverlight Research Group is seeking a Market Research Analyst for a full-time, on-site role located in Abuja. The Market Research Analyst will be responsible for conducting comprehensive market analysis, gathering and interpreting large sets of data, preparing detailed reports, and presenting findings to clients. Daily tasks include identifying market trends, assessing client needs, liaising with senior industry advisors, and supporting strategic decision-making processes for clients.

Qualifications

• Experience in conducting market analysis, evaluating data, and identifying trends
• Strong analytical and research skills
• Ability to prepare detailed reports and visual presentations
• Excellent written and verbal communication skills
• Proficiency in data analysis tools and software
• Ability to work independently and collaborate with a global team
• Relevant experience in financial, consulting, or research industries is an advantage
• Bachelor's degree in Economics, Statistics, Business, or a related field

Today

S

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Company Description

Silverlight Research Group is a Knowledge Research firm that connects top professionals with senior industry advisors. We provide our clients, including the world's largest investment and advisory firms, with valuable insights to inform their strategic and investment decisions. Headquartered in London, we have a globally diversified operations team across EMEA, Americas, and Asia to serve our clients effectively. Our high client referral rate of 65% and engagement success rate of 97% underscore our industry-leading expertise and reliability.

Role Description

Silverlight Research Group is seeking a Market Research Analyst for a full-time, on-site role located in Abuja. The Market Research Analyst will be responsible for conducting comprehensive market analysis, gathering and interpreting large sets of data, preparing detailed reports, and presenting findings to clients. Daily tasks include identifying market trends, assessing client needs, liaising with senior industry advisors, and supporting strategic decision-making processes for clients.

Qualifications

• Experience in conducting market analysis, evaluating data, and identifying trends
• Strong analytical and research skills
• Ability to prepare detailed reports and visual presentations
• Excellent written and verbal communication skills
• Proficiency in data analysis tools and software
• Ability to work independently and collaborate with a global team
• Relevant experience in financial, consulting, or research industries is an advantage
  Bachelor's degree in Economics, Statistics, Business, or a related field

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Silverlight Research Co is a Knowledge Research firm that connects Top Professionals with Senior Industry Advisors. We provide our clients with valuable information and knowledge to inform their strategic and investment decisions.

‎

‎e are building a strong team of Market Research Analysts to work with us on global consulting projects. This is a full-time role with clear compensation, growth, and international exposure.

This position is ideal for fresh graduates seeking to start their career in research, consulting, or finance.

ole Overview

As a Research Analyst, your primary responsibility will be to source and engage highly relevant industry experts for our clients' projects. You will:

• entify and reach out to experts based on project requirements.
• rify expertise using screeners (short qualifying questions).
• nfidently make calls with experts on behalf of our clients.
• sure experts meet geography, sector, and role specifications.
• pport the coordination of expert-client consultation calls.

rking Hours: 9:00 AM – 8:00 PM UK time (including a 2-hour break) | Sunday to Friday

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y Join Us?

• rk with a global consultancy firm headquartered in London.
• in exposure to international clients and projects.
• ructured training, tools, and support provided , CRM access).
• reer growth in business research, consulting, and client engagement.

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quirements

• trong communication & research skills
• Open to fresh graduates and candidates with no prior work experience.
• bility to manage workload and meet daily submission targets
• aptop + stable internet connection
• ull-time availability

Job description

Job Title: Retail Associate (Sales & Operations)

Job Summary: We are seeking a dynamic and versatile Retail Associate to join our team, blending both Sales and Business Operations responsibilities. This role is ideal for individuals who are passionate about customer service, fashion, and retail operations. You will assist customers in finding the perfect products while also supporting behind-the-scenes operations to ensure the store runs efficiently.

Key Responsibilities:

1. Customer Service & Sales:

2. Provide exceptional customer service by assisting shoppers in selecting fashion items that meet their needs and preferences.

3. Educate customers on product features, trends, and styling options.
4. Process sales transactions accurately, handling returns and exchanges as necessary.
5. Build and maintain strong customer relationships to drive repeat business.

6. Meet and exceed personal and store sales targets.

7. Store Presentation & Merchandising:

8. Assist in visual merchandising and maintain store displays to ensure the sales floor is appealing and well-organized.

9. Ensure all products are stocked, tagged, and displayed properly.

10. Help in executing promotional strategies and seasonal product setups.

11. Operations Support:

12. Assist with daily store operations, including inventory management, restocking, and receiving new shipments.

13. Ensure backroom areas are organized and inventory is stored correctly.
14. Support operational tasks such as preparing reports, monitoring stock levels, and ensuring compliance with company policies.

15. Work closely with the operations team to ensure the store runs smoothly and efficiently.

16. Collaboration & Teamwork:

17. Work cross-functionally with both sales and operations teams to meet store goals.

18. Participate in team meetings and contribute ideas for improving customer experience and store efficiency.
19. Assist in training new staff on both sales techniques and operational procedures.

Requirements:

• Previous experience in retail sales or operations is preferred.
• Passion for fashion, with a good understanding of current trends.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and multitask.
• Attention to detail with a focus on accuracy in inventory management and transactions.
• Flexibility to work weekends, holidays, and shifts as required.

Industry

• Retail Apparel and Fashion

Employment Type

Full-time

Account Development at NielsenIQ plays a significant role in connecting with our FMCG clients, driving continuous sales and new business development.The work is varied and exciting as you would be contributing to both clients' and NielsenIQ's growth. You would be working in collaboration with all Commercial and Customer success associates. You would learn about our regular and value-adding analytical services and be in a position to promote NIQ services to existing and new client bases. You would gain a strong understanding of our business and a large internal and client network.

RESPONSIBILITIES:

• Meet or exceed revenue target
• Build client relationships through engagement, identifies business opportunities
• Negotiate and close business deals and maintain extensive knowledge of NielsenIQ solutions as well as current market conditions
• Maintain relationships with current clients, supporting and directly servicing part of the coming client requests
• Day-to-day execution of set team sales targets following company strategy
• Approach potential new customers, present to them, ultimately convert them into clients and grow business with them
• Prepare Client proposals, contracts, orders to invoice
• Supports maintenance of the revenue related documents, materials, tracking files
• Drive and execute sales campaigns in close collaboration with Delivery teams

Qualifications

• Higher education with a degree preferable in Economics, Marketing, Business or similar
• At least 3 years of experience ideally from FMCG, distributor, retailer or marketing and/or research agency
• Previous experience with NielsenIQ data and reports is a plus
• Easily adaptable to new business intelligence tools, such as SalesForce, Microsoft Dynamics, Salesloft and other online tools and platforms
• Good track record in previous analytical and/or sales roles
• Recommendation from the previous employer is a plus
• Very good knowledge of business English, both in writing and orally

#LI-AK8

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the