334 Al Futtaim jobs in Nigeria

Company Description

CWAY Group is a multinational conglomerate headquartered in Lagos, Nigeria. The company operates in diverse sectors, including Food and Beverages, Drinking Water, Snacks, Confectionery, Packaging Solutions, and Animal Husbandry. CWAY Group is known for its significant investments in emerging businesses, consistently contributing to market growth and consumer satisfaction.

Role Description

This is a full-time, on-site role for a Market Development Supervisor located in Enugu State, Nigeria. The Market Development Supervisor will be responsible for developing and executing market development programs, analyzing market trends, managing sales activities, and supervising teams to achieve business goals. This role also involves creating strategies to enhance market presence and drive revenue growth.

Qualifications

• Strong Analytical Skills for market trend analysis and forecasting
• Excellent Communication skills to liaise with internal teams and external clients
• Experience in Program Development and execution
• Proven Sales capabilities with a track record of achieving targets
• Team Management skills to lead and motivate the sales team
• Bachelor's degree in Marketing, Business Administration, or related field
• Strong organizational skills and ability to manage multiple tasks
• Experience in the food and beverage industry is a plus

Account Development at NielsenIQ plays a significant role in connecting with our FMCG clients, driving continuous sales and new business development.The work is varied and exciting as you would be contributing to both clients' and NielsenIQ's growth. You would be working in collaboration with all Commercial and Customer success associates. You would learn about our regular and value-adding analytical services and be in a position to promote NIQ services to existing and new client bases. You would gain a strong understanding of our business and a large internal and client network.

RESPONSIBILITIES:

• Meet or exceed revenue target
• Build client relationships through engagement, identifies business opportunities
• Negotiate and close business deals and maintain extensive knowledge of NielsenIQ solutions as well as current market conditions
• Maintain relationships with current clients, supporting and directly servicing part of the coming client requests
• Day-to-day execution of set team sales targets following company strategy
• Approach potential new customers, present to them, ultimately convert them into clients and grow business with them
• Prepare Client proposals, contracts, orders to invoice
• Supports maintenance of the revenue related documents, materials, tracking files
• Drive and execute sales campaigns in close collaboration with Delivery teams

Qualifications

• Higher education with a degree preferable in Economics, Marketing, Business or similar
• At least 3 years of experience ideally from FMCG, distributor, retailer or marketing and/or research agency
• Previous experience with NielsenIQ data and reports is a plus
• Easily adaptable to new business intelligence tools, such as SalesForce, Microsoft Dynamics, Salesloft and other online tools and platforms
• Good track record in previous analytical and/or sales roles
• Recommendation from the previous employer is a plus
• Very good knowledge of business English, both in writing and orally

#LI-AK8

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

About the Context

NRC has been operational in Nigeria since 2015 with strategic vision for all projects, whether integrated and stand-alone, to be market-sensitive, incorporating Cash Voucher Assistance (CVA) and market support activities where appropriate and relevant.

NRC Nigeria has a solid experience in Market-Based Programming (MBP), across its core competencies (CCs). This includes interventions in Livelihoods and Food Security (cash for minimum food baskets, cash for work, business grants), ICLA and Shelter (cash for rent and evictions), Protection (Individual Protection Assistance) and Multi-Purpose Cash Assistance (MPCA) under Rapid Response Mechanism (RRM).

The Country programme envisions an increased use of MBP, along with a greater adoption of appropriate technologies to enhance efficiency and effectiveness.

NRC Nigeria has been using Red Rose as one of its primary platforms and plans to institutionalise its use across all CCs whilst also exploring other payment technologies suited to the operational context.

Find out more about NRC and Watch this short video to see NRC in action

What we are looking for

This role is central to driving the creation of programmes that make key market systems work better for the people NRC Nigeria serves.

As the Cash & Market Systems Programme Development Manager (PDM), you'll provide market systems and Cash & Voucher Assistance (CVA) technical leadership across the full program cycle—from new business development and design to implementation and close-out.

You'll also lead our multi-sector Rapid Response Mechanism (RRM), delivered exclusively through Multi-Purpose Cash Assistance (MPCA) and through local partners.

Your strategic insight will help shape cash and market-sensitive Core Competency (CC) and thematic development processes. This includes conducting market and feasibility assessments to inform project design, and developing systems, standards, and tools to enhance quality, efficiency, monitoring, reporting, and risk management.

You'll play a key role in cross-functional coordination, capacity building for NRC and partner staff, and external engagement—actively participating in the Cash Working Group (CWG), Rapid Response Working Group (RRM WG), and other relevant platforms involving private sector and state actors.

What you will do

• Lead, Initiate, coordinate and manage the development and the implementation through local partners of the RRM, ensuring that activities are delivered in accordance with project proposals, donor requirements, and established standards for implementation, budget management, documentation, and reporting.
• Develop guidelines, SOPs, and training materials to support the integration of cash and market systems across CCs and program areas.
• Responsible of development and manage funding proposal, project budgets and donor reports
• Contribute to, review and advise on adaptations of program strategies to ensure the integration of Cash & Market Systems and promote growth and sustainability.
• Technically assist and support CC teams in applying cash and market systems in their programs according to established plans of action.
• Ensure the capacity building of Partners and NRC staff through transfer key skills and develop knowledge and skills required for the assigned area of work in which humanitarian assistance is provided to be most effective in assisting the project implementation and the team.
• Liaison and collaborate with relevant local and national authorities and stakeholders and represent NRC in relevant forums/cluster/working groups.
• Adhere to NRC policies, procedures, guidance and guidelines. Promote the rights of IDPs/returnees in line with the advocacy strategy

Please download the detailed job description to learn more about the position JD Cash and Market Systems

What you will bring

1.Professional Competencies

• Bachelor's degree in social sciences, Development Studies, Business Studies or Economics another relevant field highly preferred.
• At least 4 years of field experience in cash and market-based programming with a focus on market systems, at least 3 years in a management role.
• Understanding and experience of the specific demands of CVA and market-based programming in humanitarian response settings, including but not limited to Nigeria.
• Demonstrated experience with multi-sector emergency response, including MPCA and RRM
• Experience in directly building partnerships with the private sector and working with local Partners
• Familiarity with digital payment platforms and CVA delivery tools.
• Fluency in English both spoken and written required

Context related skills, knowledge and experience :

• Experience with cash and market – based programming in the development/ humanitarian field in Northeast Nigeria or similar contexts
• Experience working with local Partners
• Robust experience with market analysis in the humanitarian sector
• Experience with inter-agency coordination in the development/ humanitarian field
• Very strong analytical skills (experience in collecting and large sizes of analysing data)

• Excellent facilitation and presentation skills

• Behavioural competencies

• Working with people: strong inter-personal skills and a collaborative attitude and willingness to work in a team.

• Strategic and system thinking
• Planning and delivering results.
• Communicating with impact and respect
• Empowering others/enabling others to deliver.

What we offer

• Duty station: Abuja, Nigeria
• Contract: 6 months (with possibilities to extend based on funding)
• Salary&benefits: grade 9 on NRC's salary scale
• NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
• We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.
• Find out more about the benefits of working for NRC

Kindly send any questions about the application process to: . Applications sent via email will not be accepted. Please check your application status on your NRC application profile.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC's work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

About Us

Lomacom Cleaning Services Ltd is a trusted provider of professional cleaning solutions, while Lomacom FarmBox Ltd delivers fresh, quality farm produce conveniently to our customers. Together, we are committed to delivering excellence, customer satisfaction, and innovative services that improve everyday living.

Role Overview

We are seeking a dynamic and results-driven Customer Service & Marketing Manager to lead our customer engagement efforts and drive brand visibility for both Lomacom Cleaning Services Ltd and Lomacom FarmBox Ltd. This role combines strong customer service leadership with creative marketing execution to ensure an excellent customer experience and sustainable business growth.

Key Responsibilities

Customer Service

• Oversee day-to-day customer service operations across both businesses.
• Develop and implement customer service policies, standards, and procedures.
• Handle escalated customer inquiries and resolve issues effectively.
• Train, mentor, and manage customer service representatives.
• Collect and analyze customer feedback to improve service delivery.

Marketing

• Design and execute marketing campaigns (online and offline) to build brand awareness and attract new clients.
• Manage social media platforms, website content, and online presence.
• Plan and implement promotional activities for Lomacom FarmBox's farm produce and Lomacom Cleaning's service packages.
• Monitor marketing performance metrics (engagement, leads, conversions) and adjust strategies accordingly.
• Develop partnerships with local communities, businesses, and influencers to expand reach.

Requirements

• Bachelor's degree in Marketing, Business Administration, Communications, or related field.
• Minimum of 3–5 years' experience in customer service and marketing management.
• Strong leadership, communication, and interpersonal skills.
• Proven ability to plan and execute successful marketing campaigns.
• Experience managing social media and digital marketing tools.
• Problem-solving and conflict resolution skills.
• Ability to multitask and thrive in a fast-paced environment.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to shape customer and brand experience across two growing businesses.
• A collaborative and supportive work environment.
• Career development and growth opportunities.

How to Apply

Interested candidates should send their CV and a brief cover letter to with the subject line: Application – Customer Service & Marketing Manager.

Only shortlisted candidates will be contacted.

Lomacom Cleaning Services Ltd & Lomacom FarmBox Ltd are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From ₦50,000.00 per month

Job Summary

We are seeking a highly skilled and customer-oriented
Customer Care Representative
with
proficiency in German (minimum C1 level)
to provide exceptional support to our German-speaking customers. The ideal candidate will be responsible for handling inquiries, resolving issues, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Provide timely, accurate, and professional responses to customer inquiries via phone, email, chat, and other support platforms in
  German
  and
  English
  .
• Assist customers with product/service information, troubleshooting, order processing, billing, and technical support.
• Maintain a deep understanding of company products, services, policies, and procedures to deliver effective solutions.
• Escalate complex issues to the appropriate department while ensuring follow-up and resolution.
• Document all customer interactions accurately in the CRM system.
• Meet and exceed individual and team KPIs (response time, resolution rate, customer satisfaction scores, etc.).
• Identify customer needs, provide proactive solutions, and recommend improvements to enhance customer satisfaction.
• Collaborate with cross-functional teams (sales, operations, IT, etc.) to ensure a smooth customer journey.
• Translate documents, FAQs, or communication materials from English to German when required.

Requirements

• Fluency in German (minimum C1 level, written and spoken)
  and strong proficiency in English.
• Proven experience in customer service, call center, or client-facing role (B2B/B2C).
• Excellent communication, problem-solving, and active listening skills.
• Ability to remain calm, empathetic, and professional under pressure.
• Strong organizational skills with the ability to multitask and prioritize.
• Proficiency in CRM systems, ticketing platforms, and Microsoft Office Suite.
• Willingness to work in shifts, weekends, or holidays if required.

We're Hiring: Customer Service & Social Media Manager

Are you passionate about creating exceptional customer experiences and building vibrant online communities? We're looking for a dynamic individual to join us in a dual role that blends empathy, creativity, and digital savvy.

Role Overview

As our Customer Service & Social Media Manager, you'll be the voice of our brand — online and off. You'll handle customer inquiries with care and professionalism, while also managing our social media presence to engage, inform, and inspire.

Responsibilities

· Respond to customer inquiries via email, phone, and social media

· Resolve complaints and escalate issues when needed

· Create and schedule engaging content across platforms (Instagram, Facebook, X, LinkedIn)

· Monitor and respond to comments, messages, and mentions

· Track analytics and prepare monthly performance reports

· Maintain a consistent brand voice and tone

· Spot trends and opportunities for viral or topical content

Requirements

· Excellent written and verbal communication skills

· Strong understanding of social media platforms and trends

· Customer-focused mindset with problem-solving abilities

· Experience with tools like Slack, Canva, and
Microsoft Office suite

· Ability to multitask and stay organized under pressure

Bonus Skills

· 1–3 years in customer service or social media roles

· Familiarity with CRM systems (e.g., Zoho, HubSpot)

· Basic graphic design or video editing skills

Work Environment

We offer a collaborative team culture, opportunities for growth, and flexible work options.

Salary: ₦120-150k (negotiable based on experience)

Additional performance bonuses may apply

Interested?
 Send your CV and a short cover letter to  with the subject line "Customer Service & Social Media Manager Application."

Customer Service & Admin Personnel

Location:
Oniru, Victoria Island, Lagos

Salary:
₦120,000/month

We are seeking a
Customer Service & Admin Personnel
to join our team and support the daily operations of two growing lifestyle brands under the same management. The ideal candidate is organised, proactive, and passionate about delivering excellent customer experiences while ensuring smooth administrative operations.

Key Responsibilities

• Receive and manage customer inquiries, calls, and orders with professionalism and warmth.
• Maintain accurate inventory and stock records.
• Handle day-to-day administrative duties, including documentation and reporting.
• Coordinate order processing, dispatch, and follow-ups.
• Support management with operational and organisational tasks.
• Maintain effective communication across departments and with customers.

Requirements

• Minimum of HND/Bachelor's degree in Business Administration or related field.
• Strong organisational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Must be conversant with
  Microsoft Office tools
  (Excel, Word, Outlook).
• Previous experience in
  customer service, retail operations, or administration
  is an advantage.
• Ability to work independently and pay attention to details.

Benefits

• Competitive salary of ₦120,000 per month.
• Opportunity to grow with dynamic lifestyle brands.
• Friendly and supportive work environment.

How to Apply:

Send your CV and a short cover letter to
()
with the subject line
"Customer Service & Admin Personnel Application."

Job Summary

Our client, a leading fintech company is currently in need of a Customer Service & Admin Specialist. The Customer Service & Admin Specialist ensures client satisfaction and long-term engagement with our fintech products and services. This role involves resolving customer issues efficiently, reducing churn, and implementing retention strategies that build loyalty and trust within a highly regulated financial environment.

Key Responsibilities

Customer Service:

• Respond promptly to customer inquiries via phone, email, live chat, and in-app messaging.
• Troubleshoot account issues, payment concerns, and transaction errors in compliance with security and privacy regulations.
• Update and publish exchange rates across customer touchpoints (system, website and mobile app) to ensure accuracy and transparency.
• Maintain accurate, detailed records of all customer interactions in the CRM system.
• Collaborate with Compliance, Product, and Tech teams to resolve complex issues.

Customer Retention:

• Monitor user activity to identify at-risk customers and proactively implement engagement strategies.
• Execute retention campaigns, loyalty programs, and personalized outreach to high-value customers.
• Collect and analyze customer feedback to improve product experience and reduce churn.
• Prepare monthly retention reports for leadership, including churn trends and customer satisfaction metrics.

Admin Portal & Task Management:

• Manage customer accounts and records within the admin portal, ensuring accuracy and compliance.
• Oversee updates to customer profiles, account status, and verification documents.
• Monitor and resolve flagged transactions or suspicious activities through the admin system.
• Generate and review system reports for performance, compliance, and retention metrics.
• Collaborate with the product and tech teams to escalate and resolve portal-related issues.
• Ensure timely execution of assigned administrative tasks and follow established workflows.

Regulatory & Security Compliance:

• Ensure all customer interactions comply with AML/KYC, privacy laws, and company security policies.
• Report suspicious activity to the compliance team as required.

Engagement & Relationship Building:

• Build trust with customers through transparent communication and education about fintech products.
• Promote new features, updates, and financial literacy resources to increase product adoption.
• Encourage advocacy through referrals, testimonials, and reviews.

Tools & Technology:

• CRM Platforms: Salesforce, HubSpot, or Zendesk.
• Customer Support Tools: Intercom, Freshdesk, or LiveChat.
• Analytics & Reporting: Google Analytics, Tableau, or Power BI.
• Fintech Systems: Payment gateways, transaction monitoring tools, and fraud detection software.
• Collaboration Tools: Slack, Microsoft Teams, and Asana or Trello for task management.

Qualifications

Education & Experience:

• Post-secondary education in Business, Finance, Communications, or a related field.
• 2+ years of experience in customer service, account management, or retention roles within fintech, banking, or financial services.

Skills:

• Strong understanding of financial regulations and compliance (AML, KYC, PCI-DSS).
• Excellent communication and interpersonal skills.
• Analytical mindset for interpreting customer behavior and retention metrics.
• Proficiency in CRM systems and customer engagement platforms.
• Ability to remain calm under pressure and handle sensitive financial information with integrity.

Key Competencies

• Customer-centric with a deep understanding of the fintech landscape.
• Empathetic and solution-driven approach to problem-solving.
• High attention to detail and commitment to compliance.
• Adaptable to a fast-paced, tech-driven environment

Job Type: Full-time

Handyman Daige Properties is a private company in Abuja offering real estate development services. We prioritize delivering customized homes that meet our clients requirements.

We are recruiting to fill the position below:

Job Position: Customer Service / Marketing Executive

Job Location: Wuse 2, Abuja (FCT)

Employment Type: Full-time

Key Responsibilities

• Meet with prospects and clients interested in properties to offer them real estate deals
• Communicate with clients to identify their requirements and choice of property
• Oversee the preparation and approval of documents such as purchase agreements, and lease contracts
• Coordinate the closing of property deals to ensure vital documents are signed and payment received
• Oversee arrangements to give prospective buyers the view of a property before closing deals
• Act as intermediaries liaising between property sellers(handyman daige) and prospective buyers to facilitate property deals
• Conduct the inspection of a property to ensure the terms and conditions of sales are met before closing sales deals
• Provide periodic reports to sales managers on sales operations and generated returns using CRM systems
• Conduct surveys to identify price of competing properties on the housing market
• Proffer recommendations to buyers and refer them to property consultants who provide legal and mortgage services
• Ensure compliance with housing laws and policies when conducting property deals
• Monitor the property market to identify individuals with interest in property to convince them and secure a brokering deal
• Maintain contact with clients to have opening to discuss future business prospects
• Participate in seminars, conferences, and events to improve on existing job knowledge and expand personal network.

Requirements

• B.Sc. Degree in Marketing or any related field from a recognized University with 3-5 years of proven experience in sales/marketing and customer service with 3-5 years of experience.
• Strong communication, interpersonal and negotiation skills
• Ability to work independently and meet targets
• Proficiency in CRM tools and Microsoft Office Suite
• Experience in real estate sales is a strong advantage
• Customer-focused mindset with problem-solving abilities
• Experience in real estate is a plus

Method of Application

Interested and qualified candidates should send their CV and Cover Letter to: using "Customer Service / Marketing Executive" as the subject of the email.