51 Technical Support jobs in Nigeria

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

• Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields
• Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success
• Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software
• Excellent communication skills and customer service mindset to provide high-quality support
• Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Job Type: Contract

Contract length: 12 months

Pay: ₦598, ₦897,846.00 per month

Application Question(s):

• Which 3D modeling and rendering software are you most familiar with ?

Experience:

• 3D Rendering: 2 years (Required)

Language:

• English fluently? (Required)

Join our dedicated D5 Render Support team and become the trusted liaison between our product and our users

【Job Description】

1. Serve as the bridge between the D5 team and users, actively engaging in user communities and support systems

2. Identify user problems in a timely manner, relay them to dev team, and assist in bug fixes and follow-ups

3. Closely monitor user experiences, promptly address their issues, and guide them to better utilize D5 Render

4. Proactively learn and understand the features and underlying principles of the D5 Render

5. Conduct thorough analysis of user feedback to help D5 team understand market demands and drive product improvements

【Job Requirements】

1. Majors in architectural design, landscape architecture, environmental art, interior design, or other design-related fields

2. Excellent command of D5 Render, and exhibit a strong sense of ownership and commitment to D5's success

3. Proficient in at least one DCC software (e.g. SketchUp, Rhino, Revit) and rendering software

4. Excellent communication skills and customer service mindset to provide high-quality support

5. Strong sense of responsibility, self-motivation, proactive problem-solving, and a passion for continuous learning

6. Bonus: prior work or internship experience in design firms

Note: Please provide a cover letter with your understanding of the position and a collection of renderings for your resume submission

Position: Technical Support Specialist

Work Mode: Hybrid (on-site + remote)

Location: Lagos, Nigeria

Salary Range: ₦120,000 – ₦150,000

Role Summary:

Serves as the technical link between our customers and the operations team. You will diagnose vehicle issues remotely, provide expert advice, and relate with technicians to ensure effective service delivery.

Key Responsibilities:

1. Perform remote diagnosis of vehicle problems based on customer descriptions.

2. ⁠Translate technical information between customers and technicians.

3. ⁠rovide technical advice and manage customer expectations.

4. hedule dispatches and prepare detailed work orders.

5. plain repair estimates and processes clearly.

6. intain accurate service records in the CRM.

7. Receive and log inquiries, complaints, and service requests.

8. Prepare inspection reports, estimates, invoices, and maintain documentation.

9. Prepare regular reports on customer service performance.

Requirements

1.
Technical knowledge of vehicles and diagnostic skills are essential.

1. perience as an Auto Technician, Service Advisor, or similar role.

2. ility to explain complex technical issues.

3. oficient with computers and CRM software.

4. rong problem-solving and customer service skills.

5. OND/HND (Business Admin/Marketing preferred).

6. 2–3 years customer service experience (automotive sector an advantage).

Reporting Line

Reports to Operations Coordinator/Manager.

How to Apply

If this role excites you, send your CV and Cover Letter (detailing why you are the right fit for 29Workshop) to:

Equal Opportunity

29Workshop is an equal-opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.

Today

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Lagos Full Time

IT & Telecoms Confidential

• Minimum Qualification :

JOB TITLE: Technical Support Intern (SME)

JOB LOCATION: Lagos

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Job Details

The Technical Support Intern will be responsible for the following functions:

• Configure, test and provision customers on CRM platform.
• Coordinate 3rd party installation and support activities.
• Assign new requests/opportunities captured from MainOne website. Run weekly reports on incidents – opportunities and complaints. Network management and monitoring. Perform 1st level fault troubleshooting tasks.
• Liaise with OEM to resolve technical related issues. Liaise with vendor(s) for customer installations.
• Escalate unresolved issues to the appropriate teams. Critically analyze customer complaints and issues with a bid to providing lasting solution.
  Continually drive customer satisfaction through speedy resolution of complaints.

Qualifications, Skills & Competencies

• BSc / HND in a relevant study.
  Excellent communication skills. Multitasking skills. CCNA will be an advantage. Previous experience in a similar position is an added advantage.

Demands Of The Job

• Required to communicate constantly with customers to understand requests, complaints and follow up until issues are resolved.
  May be required to stay after office hours. Job requires a lot of patience, and exemplary communication skills.

How To Apply

To apply for the ongoing MainOne Cable Job recruitment, visit the APPLICATION PORTAL to submit your application

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Company Description

Dimension Data is a leading technology provider operating in the Middle East and Africa, offering a range of services including systems integration, managed services, cloud solutions, business applications, customer experience, and intelligent security solutions. Founded in 1983 and headquartered in Johannesburg, Dimension Data is a member of the NTT Group. With over 10,000 employees across 15 countries, Dimension Data provides innovative solutions to optimise evolving technology environments. The company is committed to transformation and meaningful societal contribution, being a level 2 BBBEE contributor.

Role Description

This is a full-time hybrid role for a Technical Support Engineer based in Lagos, with some work-from-home flexibility. The Technical Support Engineer will be responsible for providing technical support and troubleshooting, resolving customer issues, and ensuring high levels of customer service and satisfaction. Daily tasks will include diagnosing and fixing technical problems, offering proactive support, and assisting customers with their technical needs.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Experience in Customer Support and Customer Service
• Excellent communication and interpersonal skills
• Ability to work independently and in a hybrid environment
• Relevant certifications or educational background in IT or related fields
• Experience with cloud solutions and managed services is a plus

We are seeking a CRM Technician to join our team and ensure our CRM system runs smoothly, supports our staff, and grows with our operations.

Key Responsibilities :

1. Provide day-to-day administration and technical support for the company's CRM system.

2. Configure and maintain CRM pipelines, dashboards, reports, and user access.

3. Assist with data management: imports, exports, cleaning, and backups.

4. Troubleshoot system errors, integration issues, and user challenges.

5. Support staff with CRM onboarding, training, and best practices.

6. Work with the team to improve CRM workflows and ensure business needs are met.

7. Collaborate with developers/consultants if deeper customizations are required.

Skills & Qualifications :

Experience as a CRM Administrator, Technician, or Support Specialist.

Hands-on experience with a major sales CRM platform like Zoho, Salesforce etc

Strong knowledge of CRM configuration, dashboards, and reporting tools.

Basic understanding of databases (SQL/MySQL).

Familiarity with CRM integrations (email, SMS, WhatsApp, payment gateways, calls and general conversation follow ups )

Good problem-solving skills and ability to support non-technical users.

Excellent communication and teamwork abilities.

Would be nice if technician has:

1. CRM platform certifications

2. Basic knowledge of automation tools (Zapier, Make, etc.).

3. Exposure to APIs and third-party integrations.

Sling is transforming customer messaging across Africa by providing affordable, scalable, and reliable communication solutions. From SMS and RCS to WhatsApp and beyond, we empower businesses to connect with their customers at scale.

We are looking for a Technical Support Specialist (Fully Remote) to join our fast-growing team. This role will be critical in ensuring seamless onboarding of sender IDs across multiple platforms, resolving downtime issues with providers, and managing tasks effectively using our GitHub issue board. You'll play a key role in delivering reliable messaging solutions for our clients—all from the comfort of your remote workspace.

Key Responsibilities

• Onboard new sender IDs on Truecaller, SMS, RCS, and WhatsApp.
• Monitor platform performance and report downtimes to providers promptly.
• Use GitHub issue board to track, manage, and close technical support tasks.
• Collaborate with internal teams to ensure smooth client onboarding and service delivery.
• Maintain detailed documentation of processes, issues, and resolutions.

Requirements

• Experience in technical support, telecommunications, or messaging platforms.
• Familiarity with Truecaller, SMS, RCS, and WhatsApp Business APIs is a plus.
• Strong organizational skills with the ability to manage multiple tasks via GitHub or similar tools.
• Excellent problem-solving and communication skills.
• Ability to work independently and meet monthly targets.

How to Apply:
Interested applicants should send their CVs to

, clearly stating the role they are applying for in the subject line.

Application Deadline: 21st September 2025

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Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Job Overview

The Technical Support role is integral to maintaining and enhancing customer satisfaction by providing technical assistance and problem-solving solutions. As a junior-level team member, this position serves as the first point of contact for clients experiencing technical difficulties. By effectively addressing and resolving issues, you help ensure smooth operations, enhance user experiences, and promote the company's commitment to exemplary service. This position plays a crucial role within the company by acting as a bridge between customers and the product development team. By understanding and articulating customer challenges, you will contribute to the continuous improvement of products and services. The role fosters collaboration with various departments, ensuring customer feedback is addressed promptly and innovation is embraced in problem resolution.

Key Responsibilities

• Respond to customer inquiries and technical issues via phone, email, or chat.
• Diagnose and troubleshoot software and hardware problems, providing solutions where possible.
• Document technical issues and resolutions in the company's support system.
• Work closely with senior technical staff for complex problem resolution and escalation.
  Provide clear, concise technical guidance and support to improve the user's experience.

Required Qualifications

• Associate degree or equivalent experience in Information Technology, Computer Science, or related field.
  Basic understanding of computer systems, networks, and software applications.

Desired Skills

• Strong communication and interpersonal skills.
• Basic scripting or programming knowledge.
  Experience with helpdesk software or ticketing systems.

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Today

Lagos Full Time

IT & Telecoms NGN 75, ,000

Easy Apply

We are looking for technical support officers who can troubleshoot technical issues, provide timely customer feedback, give company software-based training to customers, and support the roll-out of new applications, among other duties. Additionally, technical support officers talk to customers directly, and create documentation.

• Minimum Qualification : Degree
• Experience Level : Entry level
• Experience Length : 1 year
• Working Hours : Full Time

Responsibilities:

• Identifying, and studying IJM hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults for all IJM hardware and software solutions.
• Resolving network-related issues such as Telecom and internet provider networks.
• Configure devices and set up hardware and software for IJM customers.
• Giving internal IT support to all IJM staff.
• Manage Server related issues for all IJM software and hardware.
• Liaison with OEMs on device issues, inquiries, and resolutions.
• Speaking to customers to quickly get to the root of their problems.
• Talking customers through a series of actions to resolve a problem.
• Providing timely and accurate customer feedback.
• Following up with clients to ensure the problem is solved.
• Replacing or repairing the necessary parts on devices.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Performing online training to customers on application knowledge and utilization.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
  Conducting electrical safety checks on equipment.

Requirements:

• 1-2 years experience
• Degree in a related field like Computer Science