412 Support Specialists jobs in Nigeria

Job Description:

We are seeking an experienced Customer Support and Sales Representative to join our team and support our US-based client in the automotive industry. The ideal candidate will have a strong background in customer service and sales, with proven experience handling customer interactions professionally and achieving targets in a fast-paced environment.

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and empathy.

• Provide exceptional customer service and ensure customer satisfaction and retention.

• Promote and upsell products or services to meet or exceed sales targets.

• Manage customer inquiries, complaints, and requests efficiently.

• Work collaboratively with the team to achieve departmental goals.

• Maintain accurate records of customer interactions and transactions.

Requirements:

• Minimum 3 years of experience in a similar customer support and sales role.

• Automotive industry experience is a strong plus.

• Excellent communication and interpersonal skills.

• Ability to perform under pressure and meet sales targets.

• Strong customer-handling skills with a professional and courteous phone manner ("bedside manners").

• Experience working in a fast-paced environment.

• A team player who thrives in collaborative settings.

• Must be able to work 6 days a week.

We are looking for a Customer Support Officer to join our growing team at Shurefire, a digital platform for building materials and services. The role is about making sure our customers and merchants have a smooth experience using the platform. You'll be the first point of contact for inquiries, guiding users, and helping resolve issues quickly.

This position is best suited for someone who is friendly, patient, and good with communication. It's flexible but requires someone who can stay organized and handle both buyers and merchants confidently.

Key Responsibilities

• Respond to customer and merchant inquiries via phone, email, or chat.
• Guide merchants during onboarding and help customers with their orders.
• Handle complaints professionally and provide quick solutions.
• Share feedback from customers/merchants with the operations team.
• Keep proper records of interactions and resolutions.
• Promote a positive experience for all users of the platform.

Requirements

• Degree or diploma in Business Administration or related fields.
• Strong communication and interpersonal skills (both verbal and written).
• Prior experience in customer support or e-commerce is an advantage.
• Tech-savvy, comfortable using apps, smartphones, and basic office tools.
• Organized, patient, and solution-oriented.
• Living in or close to Ajah, Lekki, or Sangotedo is a plus.

What We Offer

• Competitive pay.
• Flexible work structure.
• Supportive team and training.
• Opportunities to grow with the company.

To apply: Send your CV to with job title as subject.

Job Type: Full-time

Pay: ₦100, ₦140,000.00 per month

Customer Support (Remote)

We are seeking a professional and customer-focused representative with strong e-commerce experience to join our remote team. The ideal candidate will demonstrate excellent communication skills, a professional English accent, and proven ability in managing customer interactions across multiple channels.

Responsibilities

• Provide professional and empathetic phone support
• Respond to inquiries via email and live chat in a timely manner
• Accurately document and update customer records in the system
• Manage return and refund requests while ensuring a positive customer experience
• Provide product information, resolve order issues, and assist with troubleshooting
• Maintain high customer satisfaction through clear and solution-oriented service
• Collaborate with team members to address concerns and support service improvements

Requirements

• 3–5 years of customer service experience (e-commerce preferred)
• In-depth knowledge of return and refund processes
• Strong organizational skills and attention to detail
• Neutral/professional English accent
• Excellent verbal and written communication skills with strong emotional intelligence

NOTE

Applications without a completed application form will not be considered.

Job Type: Contract

Job Title: Customer Support Representative (Non-Technical)

Job Description:

In this role, you will act as the key point of contact between our engineers and customers, ensuring clear communication and exceptional customer service throughout the repair process. You will be responsible for managing customer inquiries, device registrations, repair status updates, and ensuring that all information flows smoothly between the engineering team and customers.

Key Responsibilities:

1. Customer Device Registration
   : Collect customer details (name, contact information, device type, etc.) and accurately register devices into our system.
2. Device Assignment:
   Assign registered devices to the appropriate engineer based on the type of repair required.
3. Engineer Communication:
   Receive technical information and updates from engineers regarding repair status and communicate this information to customers.
4. Customer Communication:
   Take customer requests and repair inquiries, passing essential details to engineers to assess whether the repair should proceed.
5. Device Return:
   After repairs are completed, ensure that the device is properly packaged and returned to the customer, along with relevant repair documentation.
6. Documentation:
   Maintain accurate records of all customer interactions, device status updates, and repair details in the company's CRM system.
7. Problem Resolution:
   Address customer concerns or complaints promptly, escalating issues to management when necessary.

Location: On-site at our service center

Urgency: Immediate hire

How to Apply: Send your CV to and CC

If you're ready to join a fast-paced, growth-driven team, apply now or refer a talented technician

What Impact You'll Make:

Administrative and Executive Support. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.

What you'll do:

• Office and administrative assistance to teams or individuals. Should not include calendar management and other "personal support" agenda.
• Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
• Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
• May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
• A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.

What you'll bring:

• Background in Engineering or analytical degree is a requirement.
• This role requires basic experience in the Project Management & Administrative Support.
• 1+ years' experience in Customer Support Management in Marine and Offshore Projects.

What will make you stand out:

• Strong inter-personal skills with a working knowledge of the Marine & Offshore business in both SSA and other Global regions; focusing on local requirements as well.
• Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
• Proficiency in Microsoft office packages, particularly excel, PowerPoint and word.

Relocation Assistance Provided: No

We're looking for a friendly and resourceful Customer Support Specialist to join our team. As a key member of our customer-facing team, you'll provide top-notch support to our customers, resolving their queries and issues in a timely and professional manner.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and efficient manner

• Resolve customer complaints and issues in a professional and courteous manner

• Provide accurate and helpful information about our products/services

• Maintain accurate records of customer interactions

• Continuously improve knowledge of our products/services to provide better support

Requirements:

• 1-2 years of customer support experience

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment and prioritize tasks effectively

• Strong problem-solving and analytical skills

• Proficiency in customer support software and technology

Nice to Have:

• Experience with ticketing systems (e.g., Zendesk, Freshdesk)

• Knowledge of CRM software (e.g., Salesforce)

What We Offer:

• Competitive salary and benefits package

• Opportunities for professional growth and development

• Collaborative and dynamic work environment

As a Customer Support Associate at Expertlisting, you will ensure users have a smooth and positive experience. You'll verify property listings, resolve inquiries, and educate users about our services, all while upholding the high standards of accuracy and professionalism that define Expertlisting. If you're empathetic, organized, and thrive in a dynamic environment, we would love to have you on our team

What You'll do:

• Contact landlords to verify property listings, ensuring our platform is accurate and reliable.
• Assist users via phone, email, or chat with a friendly, professional approach.
• Resolve issues, like landlord concerns, with empathy and clarity.
• Explain our platform to users, helping them understand our unique value.
• Stay organized while managing multiple tasks in a fast-paced startup environment.
• Track progress and provide simple updates using basic tools like spreadsheets.

What We're Looking For:

• 1-2 years of experience in customer support or a similar role (real estate experience is a bonus but not required).
• Great communication skills and a knack for simplifying complex ideas.
• Strong organization and problem-solving skills to handle multiple tasks.
• Comfort with basic tech tools (e.g., spreadsheets or customer support software).
• Enthusiasm for joining a startup, with adaptability and a team-oriented mindset.
• Flexible availability to support our growing user base.

This is an On-site role.