14 Support Specialists jobs in Nigeria
Customer Support Officer
Posted 20 days ago
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Job Description
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
Customer Support Team Leader
Posted 22 days ago
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Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
Technical Support Volunteer
Posted 16 days ago
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Job Description
br>Key Responsibilities:
Provide basic technical support for users accessing OnIt or BlueVarsity platforms
Respond to support tickets, chats, or messages from learners and customers
Troubleshoot minor system issues and escalate technical problems when needed
Prepare simple support documentation and FAQs for common issues
Work with the tech team to test new platform features and report bugs
Support onboarding and training sessions for users and internal team
Qualifications:
Experience in IT support, customer service, or user onboarding
Strong problem-solving and communication skills
Comfortable with web platforms, mobile apps, and digital tools
Familiarity with Google Workspace, WhatsApp, Zoom, or basic helpdesk tools
Patient, detail-oriented, and enthusiastic about helping others
IT Support
Posted 23 days ago
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Job Description
br>Job Title: IT Support
Location: Festac, Lagos
Salary: ₦100,000 < r>
Job Summary:
We are seeking a proactive and technically skilled IT Officer to join our team. The ideal candidate will be responsible for the day-to-day maintenance of computer systems, internet connectivity, and CCTV operations within the organization. This role is essential in ensuring the smooth running of our IT infrastructure and providing timely support when needed.
Key Responsibilities:
Perform regular maintenance and troubleshooting of computer systems and hardware.
Manage internet connectivity, ensuring stable and secure network access.
Monitor, maintain, and troubleshoot the CCTV system for optimal performance and security.
Provide basic technical support and training to staff as needed.
Ensure software updates, antivirus protection, and data backups are in place and functioning.
Liaise with external service providers (internet, CCTV, etc.) when necessary.
Maintain inventory of IT assets and ensure proper documentation of repairs and replacements.
Support other IT-related functions as assigned by management.
Requirements:
Proven experience in IT support or a similar role.
Solid understanding of computer hardware, software, and networking.
Hands-on experience managing CCTV systems and internet infrastructure.
Ability to diagnose and resolve technical issues efficiently.
Excellent communication and problem-solving skills.
OND/HND/BSc in Computer Science, Information Technology, or a related field is preferred.
IT Support Specialist
Posted 22 days ago
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Job Description
Industry: Information Technology (IT) and Telecoms Business Services br>Location: Ikoyi, Lagos, Nigeria
Job Type: Full-Time
Budget: Open to Negotiation
Job Description (Summary)
As an IT Support Specialist, you will handle troubleshooting across hardware, software, and network domains, respond to support inquiries through various channels, and play a vital part in enhancing user experience. Your contribution will be critical in ensuring high levels of customer satisfaction and maintaining operational excellence.
Diagnose and resolve a range of hardware, software, and basic network issues.
Provide responsive and empathetic support to users via phone, email, live chat, and in-person.
Document issues and resolutions thoroughly using support tools such as Zendesk, Jira, or similar ticketing systems.
Escalate complex or unresolved problems to senior technical teams, accompanied by detailed diagnostics and reports.
Assist with the configuration and installation of operating systems, software applications, and IT hardware (e.g., printers, mobile devices, desktops).
Conduct user training sessions and offer guidance on technical tools and best practices.
Monitor IT systems for disruptions and perform routine maintenance tasks to ensure uptime and reliability.
Stay informed on the latest technology trends and updates relevant to the organization’s IT environment. < r>Collaborate with cross-functional teams including product, development, and customer service to improve internal processes and user satisfaction.
Required Qualifications & Experience
Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
Strong proficiency in operating systems: Windows, macOS, and Linux.
Solid understanding of basic networking principles (e.g., TCP/IP, DNS, Wi-Fi configurations).
Experience using remote support tools such as TeamViewer, AnyDesk, or similar platforms.
Familiarity with support ticketing and tracking systems (e.g., Zendesk, Jira).
Competence in hardware troubleshooting for desktops, laptops, mobile devices, and peripherals.
Excellent written and verbal communication skills.
Strong analytical thinking and problem-solving capabilities.
Ability to manage multiple tasks and priorities in a fast-paced, team-oriented environment.
A service-oriented mindset and a genuine interest in helping others succeed.
Logistics/Operations Support
Posted today
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Job Description
Mshel Homes is looking for a reliable and organized Logistics Officer to manage company vehicles and support daily operational tasks. The ideal candidate will ensure smooth movement of vehicles, proper maintenance scheduling, and provide administrative support to the operations team. br>
Key Responsibilities:
versee the scheduling, maintenance, and proper use of company vehicles
Track fuel usage, mileage, and maintenance records
Coordinate drivers’ daily routes and assignments < r> E sure all vehicles are roadworthy and documents (insurance, papers) are up to date
Support the operations team with logistics planning and execution
Monitor delivery and movement schedules to ensure efficiency
Prepare weekly reports on vehicle and logistics activities
Requirements:
Minimum of OND/HND in any related field
1–2 years experience in logistics, fleet, or operations role < r> G od knowledge of Lagos roads and traffic laws
Strong attention to detail and organizational skills
Ability to work with minimal supervision
Basic proficiency in Microsoft Excel and Google Sheets is a plus
Business Support Adminsitrator
Posted 26 days ago
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Job Description
Responsibilities: br>• Assist with day-to-day administrative tasks, including filing, data entry, and record-keeping. < r>• rovide business support to managers and employees as needed. < r>• M naging relationships with external vendors for services like cleaning, security, and maintenance, including negotiating contracts and ensuring timely and satisfactory completion of work < r>• T create and maintain work procedures to ensure consistency. < r>• T be responsible for accurately raising and paying invoices in a timely manner. < r>• A alysis and reconciliation of the General Ledger on a monthly/yearly basis < r>• O der office supplies and maintain inventory levels. < r>• O erseeing the upkeep and repair of the facility's physical assets, including buildings, equipment and systems < r>• R sponsible for the efficient management and coordination of a company's vehicles and drivers. < r>• M naging facility-related expenses, including utility costs, maintenance budgets, and procurement of necessary supplies. < r>• E suring compliance with all relevant health and safety regulations, implementing emergency preparedness procedures, and maintaining a safe working environment < r>• A sist with project management tasks, such as tracking deadlines and deliverables. < r>• M nage calendars, schedule appointments, and coordinate meetings. < r>• P epare and distribute correspondence, memos, and reports. < r>• C ordinate travel arrangements and accommodations for staff. < r>• A sist with event planning and coordination. < r>• P rform other administrative duties as assigned. < r>Qualifications and Requirements:
• H D/BSc holders < r>• P oven experience as Business Administrative Support or in a similar role. < r>• S rong organizational and time management skills. < r>• S rong analytical and numerical skills < r>• P oficiency in Microsoft Office Suite. < r>• E cellent communication and interpersonal abilities. < r>• A ility to multitask and prioritize tasks effectively. < r>• A tention to detail and accuracy. < r>• A ility to work independently with minimal supervision.
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Program Support Volunteer
Posted 3 days ago
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Job Description
Based: Abeokuta, Ogun State br>Deadline: July 18, 2025
Global Rights is an international human rights capacity-building non-governmental organization (NGO). Global Rights was founded in Washington DC, USA in 1978 with the name International Human Rights Law Group and changed its name to Global Rights: Partners for Justice in 2003 at its 25th anniversary. Global Rights works with local activists in Africa, Asia, and Latin America to promote and protect the rights of marginalized populations. We provide technical assistance and training to enable local partners document and expose human rights abuses, conduct community outreach and mobilization, advocate for legal and policy reform, and provide legal and paralegal services.
Key Responsibilities:
The Volunteer will support the organization's efforts to improve the regulatory environment for Civil Society Organizations (CSOs) in Nigeria, especially in project states.
Conducting a power mapping of the state legislature to identify key influencers, potential sponsors of legislation, and potential opponents.
dentifying and engaging with CSOs/CBOs in the assigned state.
Disseminating strategic communications related to the project.
Collecting data on the CSO regulatory framework in the assigned state.
Promoting the CSO ranking dashboard among relevant stakeholders.
Participating in legislative advocacy efforts to harmonize the CSO regulatory framework in the assigned state.
Performing other assigned tasks related to the project.
Qualifications:
Bachelor's degree in a related field, such as public policy, political science, or law.
Strong interest in human rights and social justice issues.
Excellent written and oral communication skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Familiarity with the Nigerian political landscape and civil society organizations.
Strong attention to detail and ability to multitask.
Global Rights is an equal opportunity employer and actively seeks a diverse pool of applicants, including persons living with disability. Women are highly encouraged to apply.
Please note that only short-listed candidates will be contacted.
Fiber Installation Support Technician
Posted 5 days ago
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Job Description
Location: Lekki, LagosSalary: ₦150,000 Monthly (Net)Employment Type: Full-TimeJob Type: Field WorkExperience Level: 1 – 3 years
Job Summary:We are seeking a highly motivated and technically skilled Fiber Installation Support Technician to join our team. This is a field-based role involving the installation and maintenance of fiber optic infrastructure. The ideal candidate should have a solid understanding of fiber optic systems, be physically fit, and able to work in fast-paced environments—including weekends (Saturdays and Sundays) as required.
Key Responsibilities:Assist in the installation of fiber optic cables through ducts, conduits, and designated pathways.
Lay and manage High-Density Polyethylene (HDPE) ducts to protect and organize cables.
Remove interlocks and other physical obstructions to facilitate smooth cable routing.
Execute thrust boring to create underground pathways for fiber cables under roads or obstacles.
Provide on-site field support for installations, maintenance, and troubleshooting activities.
Strictly adhere to all safety, health, and environmental protocols on site.
Work collaboratively with engineers, project managers, and fellow technicians to ensure successful project execution.
Accurately document all work done, including cable paths, duct layouts, and challenges encountered.
RequirementsbhQualifications:Education: OND, HND, or B.Sc. in Telecommunications, Electrical Engineering, or a related technical field.
Experience: 1–3 years hands-on experience in fiber optic cable installation or telecommunications.
Technical Competencies:Solid knowledge of fiber optic systems and installation procedures Proficiency in HDPE duct laying, thrust boring, and interlock removal Strong diagnostic and problem-solving skills Ability to work at heights, in confined spaces, and under varying weather conditions Effective communication and reporting abilities
Physical Requirements:Must be physically fit, able to lift heavy equipment, and work extended hours in the field.
Certifications (Preferred):FOA Certified Fiber Optic Technician or similar industry certifications
Working Schedule:Monday to Saturday
Availability on Sundays when required
BenefitsCompetitive Net Salary: ₦150,000 monthly
Health Insurance (HMO)
Transportation Allowance (where applicable)
Paid Annual Leave
Sponsored technical training and certifications
Practical exposure to high-standard fiber optic projects
Field Network Support Engineer
Posted 16 days ago
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Job Description
We are looking for a highly skilled and dependable Field Network Support Engineer to join our technical operations team. This position involves the installation, inspection, troubleshooting, and maintenance of network and internet services at customer locations. The ideal candidate should have prior experience in ISP or telecom environments and be capable of working independently in field-based roles.
Key Responsibilities Network Installation & ConfigurationInstall and configure internet and network devices (routers, switches, modems, cabling, etc.) at client sites.
Follow standard operating procedures and technical documentation.
Perform service verification tests including signal strength and connectivity.
Educate clients on basic equipment use and maintenance.
Troubleshooting & Technical SupportDiagnose and resolve customer complaints related to network and connectivity issues.
Respond promptly to service tickets and maintenance requests.
Escalate complex issues to internal support teams or the Network Operations Center (NOC).
Maintain proper records of site visits, installations, and service reports.
Customer Service & Relationship ManagementProvide professional on-site support and clear communication with customers.
Address client concerns and guide them on service improvements or upgrades.
Work with internal teams (e.g., Sales or Account Managers) to share customer feedback.
Quality Assurance & ComplianceEnsure installations are done according to safety and quality standards.
Conduct follow-up inspections and service performance checks.
Stay informed about the latest industry tools, technologies, and standards.
RequirementsQualificationsMinimum of SSCE/WAEC. OND/HND/B.Sc in Electrical/Electronic Engineering, Telecommunications, or Computer Science is preferred.
2–4 years of experience in field service, network installation, or support roles within an ISP or telecom company.
Good knowledge of TCP/IP, LAN/WAN, routing, switching, and basic cabling.
Experience with configuring and troubleshooting routers, switches, and modems.
Ability to work with Windows, Linux, and macOS operating systems.
Excellent problem-solving, technical, and communication skills.
Must be physically fit, with the ability to install and mount devices.
Valid driver’s license and willingness to travel within Lagos and its environs.
BenefitsCompetitive monthly salary of ₦250,000 (net).
Health insurance.
Pension contributions.
Transportation allowance for field assignments.
Monthly performance-based bonuses.
Opportunities for technical training and career advancement.
Collaborative and growth-oriented work environment.