33 Service Representative jobs in Nigeria
Customer Service Representative
Mummy Delicious Food Services
Posted 6 days ago
Job Viewed
Job Description
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
This advertiser has chosen not to accept applicants from your region.
0
Customer service Representative
VERGE PROPERTY LIMITED
Posted 10 days ago
Job Viewed
Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative
Betfigo
Posted 13 days ago
Job Viewed
Job Description
Job Summary:
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
We are looking for a passionate and energetic Customer Service Representative to join our team in the sports industry. You’ll be the first point of contact for our customers, helping with inquiries, resolving issues, and ensuring a top-tier service experience that reflects our brand values and love for sports. br>Key Responsibilities:
• Handle customer inquiries via phone, email, and chat in a timely and professional manner. < r>• ssist with product information, order tracking, returns, and general support. < r>• M intain accurate customer records and interactions in CRM systems. < r>• W rk closely with sales and logistics teams to ensure customer satisfaction. < r>• S ay informed about our products, promotions, and the latest in sports trends. < r>Requirements:
• P evious experience in customer service (experience in the sports industry is a plus). < r>• S rong communication and problem-solving skills. < r>• P ssion for sports and excellent knowledge of major sports and events. < r>• A ility to multitask and work in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Ogun, Ogun
Speedaf Express
Posted 16 days ago
Job Viewed
Job Description
Job Summary.
The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction. The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures. br>
Key Responsibilities.
• Ensuring that customers are satisfied with products or services by handling complaints and inquiries. < r>• ollowing up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• M nage large volume of incoming phone calls. < r>• H ndle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
Skills and Requirements.
• Bac elor's Degree in Mass Communication, Public Relations, or a related field of study. < r>• S rong interpersonal and communication skills. < r>• P oficiency in CRM software and other sales tools. < r>• A ility to multi task, prioritize and manage time effectively. < r>• C stomer orientation and ability to adapt/ respond to different kinds of characters < r>• M st possess excellent listening skills.
The CSR will assist customers with inquiries, resolve issues, and ensure satisfaction. The ideal candidate’s responsibilities include documenting interactions, following up on issues, and collaborating to improve customer service procedures. br>
Key Responsibilities.
• Ensuring that customers are satisfied with products or services by handling complaints and inquiries. < r>• ollowing up with clients or customers via phone calls or emails to check that they’re satisfied with the services rendered.
• M nage large volume of incoming phone calls. < r>• H ndle customer customers’ complaints, provide appropriate solutions and alternatives within the time limits.
Skills and Requirements.
• Bac elor's Degree in Mass Communication, Public Relations, or a related field of study. < r>• S rong interpersonal and communication skills. < r>• P oficiency in CRM software and other sales tools. < r>• A ility to multi task, prioritize and manage time effectively. < r>• C stomer orientation and ability to adapt/ respond to different kinds of characters < r>• M st possess excellent listening skills.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Lagos, Lagos
Main Service Logistics
Posted 16 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide prompt and friendly customer support daily.
Confirm payments made by customers and accurately input them into the computer platform.
Collect payments from customers and issue receipts.
Ensure speed and accuracy in billing and processing client payments.
Acknowledge and resolve customer complaints effectively and professionally.
Develop a thorough understanding of our services to answer customer inquiries confidently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues and other departments as needed.
Provide feedback to management on the efficiency of the customer service process.
Supervise and manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
Minimum of a diploma in any discipline.
Female candidates are preferred.
Proficiency in Microsoft Office and general computer literacy.
Ability to remain calm under pressure or when dealing with upset customers.
Experience working in customer service roles or teams is an advantage.
Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abule-Ado or nearby areas.
Proximity to the office address at Trade-Fair branch is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Provide prompt and friendly customer support daily.
Confirm payments made by customers and accurately input them into the computer platform.
Collect payments from customers and issue receipts.
Ensure speed and accuracy in billing and processing client payments.
Acknowledge and resolve customer complaints effectively and professionally.
Develop a thorough understanding of our services to answer customer inquiries confidently.
Keep detailed records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues and other departments as needed.
Provide feedback to management on the efficiency of the customer service process.
Supervise and manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
Minimum of a diploma in any discipline.
Female candidates are preferred.
Proficiency in Microsoft Office and general computer literacy.
Ability to remain calm under pressure or when dealing with upset customers.
Experience working in customer service roles or teams is an advantage.
Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, Abule-Ado or nearby areas.
Proximity to the office address at Trade-Fair branch is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative Job at Ileoja Market Place
Oyo, Oyo
Ileoja
Posted today
Job Viewed
Job Description
Ileoja Market Place is a multi-sector company driving innovation across eCommerce, tech education, real estate, agribusiness, and digital product sales. Our mission is to empower individuals and businesses by providing quality products, educational resources, and industry-leading services, all tailored to meet evolving market needs.
We are recruiting to fill the position below:
Job Position: Customer Service Representative
Job Location: Oyo
This advertiser has chosen not to accept applicants from your region.
5
Customer Service / Telesales Representative
Lagos, Lagos
WashStationNG
Posted 10 days ago
Job Viewed
Job Description
As a Customer Service / Telesales Rep, you’ll be the first point of contact for our customers. Your job is to ensure every interaction is smooth, helpful, and leaves them satisfied. You’ll also handle inbound and outbound calls, follow up on leads, and support our pickup scheduling process.
br>Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded < r>Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For: < r>Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
br>Key Responsibilities:
Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms
Reach out to leads, follow up on interest, and convert to customers
Provide updates on order status, issues, and pickup schedules
Manage telesales and CRM input for every new and existing customer
Communicate courteously and clearly—no messages left unread or unresponded < r>Work closely with the operations team to ensure timely pickups and deliveries
Provide updates on leads, customer concerns, and feedback
Suggest improvements based on recurring customer pain points
What We’re Looking For: < r>Strong communication and interpersonal skills
Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools
Proactive and can work with minimal supervision
Sales-driven with the ability to persuade and follow up effectively
Previous experience in customer service or telesales is a bonus (will be trained)
A team player with great attention to detail
Must be based in Lagos.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Service representative Jobs in Nigeria !
6
Client Service Management
Ascentech Services Limied
Posted 2 days ago
Job Viewed
Job Description
Job Title: Client Service Representative
Location: Victoria Island, Lagos br>Work Mode: Fully Onsite
Salary: NGN150,000
Benefits: Health insurance, leave allowance, career growth opportunities, training & mentorship
Role Overview:
We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams. You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements. < r>Key Responsibilities:
• Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups < r>• aintain strong client relationships through consistent communication and personalized service < r>• C llaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations • Ma age client records, timelines, and progress updates to ensure smooth project execution < r>• P oactively resolve client issues and concerns with professionalism and efficiency < r>• I plement strategies that drive client satisfaction and loyalty < r>• S pport training and mentorship of junior team members within the client service unit. < r>Requirements:
• M nimum of 2 years' experience in a client service role (preferably in events, hospitality, or a service-focused industry) < r>• E cellent communication and interpersonal skills < r>• S rong organizational and time management abilities < r>• A ility to work well under pressure and manage multiple priorities < r>• E perience with CRM tools or client service software is a plus
Location: Victoria Island, Lagos br>Work Mode: Fully Onsite
Salary: NGN150,000
Benefits: Health insurance, leave allowance, career growth opportunities, training & mentorship
Role Overview:
We’re looking for a proactive and detail-oriented Client Service Representative to serve as the bridge between our clients and internal event teams. You will manage client interactions, oversee service delivery, and ensure exceptional client experiences across all event engagements. < r>Key Responsibilities:
• Serve as the primary point of contact for client inquiries, bookings, and service-related follow-ups < r>• aintain strong client relationships through consistent communication and personalized service < r>• C llaborate with internal teams (event planning, styling, and décor) to align deliverables with client expectations • Ma age client records, timelines, and progress updates to ensure smooth project execution < r>• P oactively resolve client issues and concerns with professionalism and efficiency < r>• I plement strategies that drive client satisfaction and loyalty < r>• S pport training and mentorship of junior team members within the client service unit. < r>Requirements:
• M nimum of 2 years' experience in a client service role (preferably in events, hospitality, or a service-focused industry) < r>• E cellent communication and interpersonal skills < r>• S rong organizational and time management abilities < r>• A ility to work well under pressure and manage multiple priorities < r>• E perience with CRM tools or client service software is a plus
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Officer
Lagos, Lagos
Main Service Logistics
Posted 20 days ago
Job Viewed
Job Description
Job Summary
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
We are looking for a Customer Service Representative to handle customer inquiries and complaints, process orders, and manage customer relationships effectively across various communication channels. This role requires professionalism, empathy, and the ability to thrive in a fast-paced environment. br>
Job Description
Responsibilities:
1. Maintain a positive, empathetic, and professional attitude toward customers at all times.
2. Provide prompt and friendly customer support daily.
3. Confirm payments made by customers and accurately input them into the computer platform.
4. Collect payments from customers and issue receipts.
5. Ensure speed and accuracy in billing and processing client payments.
6. Acknowledge and resolve customer complaints effectively and professionally.
7. Develop a thorough understanding of our services to answer customer inquiries confidently.
8. Keep detailed records of customer interactions, transactions, comments, and complaints.
9. Communicate and coordinate with colleagues and other departments as needed.
10. Provide feedback to management on the efficiency of the customer service process.
11. Supervise and manage a team of junior customer service representatives.
12. Ensure customer satisfaction and provide professional support throughout customer interactions.
Requirements:
1. Minimum of a diploma in any discipline.
2. Female candidates are preferred.
3. Proficiency in Microsoft Office and general computer literacy.
4. Ability to remain calm under pressure or when dealing with upset customers.
5. Experience working in customer service roles or teams is an advantage.
6. Candidates must reside in or around Amuwo Odofin, Festac, Ago Palace Way, Satellite Town, or nearby areas.
7. Proximity to the office branch at Trade-Fair is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Team Leader
200 Oyo, Oyo
Initiate International
Posted 22 days ago
Job Viewed
Job Description
We are looking for an experienced and motivated Customer Support Team Leader to head our client’s support operations in Nigeria . In this role, you’ll be responsible for building and leading a high-performing team, ensuring exceptional customer service across our client’s platform. If you have strong leadership skills, a passion for customer experience, and thrive in a fast-paced environment, we want to hear from you!
Your key job responsibilities as the Customer Support Team Leader in Ibadan, Nigeria will include:
Lead and oversee customer support operations for the Nigerian market.Assist with recruiting, training, and managing a team of customer support representatives.Develop and implement customer service policies and procedures to maintain high-quality support.Monitor customer satisfaction levels and drive strategies for improvement.Handle escalated customer inquiries and complaints, ensuring swift and effective resolution.Work closely with other departments to enhance the overall customer experience.RequirementsRequirements for this Customer Support Team Leader job in Ibadan, Nigeria :
Minimum 2 years in a customer support management role, preferably in gaming or online entertainment.Strong ability to motivate, manage, and develop a team.Excellent verbal and written communication skills.Ability to handle challenging situations and resolve conflicts effectively.Familiarity with customer support software and CRM systems.This is a fantastic opportunity to shape the future of customer support in a growing iGaming company. If you’re a natural leader with a passion for service excellence, apply today and be part of something exciting!
This advertiser has chosen not to accept applicants from your region.
9