13 Service Representative jobs in Nigeria
Customer Service Representative
Lagos, Lagos
Sharer Global Enterprise
Posted 6 days ago
Job Viewed
Job Description
Key Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
Maintaining a positive, empathetic, and professional attitude toward customers at all times. br>Responding promptly to customer inquiries. < r> ommunicating with customers through various channels. < r> cknowledging and resolving customer complaints. < r> nowing our products inside and out so that you can answer questions. < r>
Qualifications and Experience:
xperience: At least one year of experience in a similar role. < r> xcellent oral and written communication skills < r> trong negotiation and communication skills. < r> roficiency in MS Office < r> bility to perform in a fast-paced, target-driven environment. < r> ighly organised < r> trong people management skills
This advertiser has chosen not to accept applicants from your region.
0
Customer service Representative
VERGE PROPERTY LIMITED
Posted 15 days ago
Job Viewed
Job Description
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
JOB TYPE: FULL TIME. br>JOB LOCATION: IKEJA, LAGOS STATE.
INDUSTRY: REAL ESTATE.
*Job brief*
We are looking for a Customer-Oriented Service Representative(CSR) who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
*Responsibilities*
* Customer Service Responsibilities list:
* Manage large amounts of incoming phone calls
* Generate sales leads
* Identify and assess customers’ needs to achieve satisfaction < r>* Build sustainable relationships and trust with customer accounts through open and interactive communication
* Provide accurate, valid and complete information by using the right methods/tools
* Meet personal/customer service team sales targets and call handling quotas
* Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
* Keep records of customer interactions, process customer accounts and file documents
* Follow communication procedures, guidelines and policies
* Take the extra mile to engage customers
*Requirements and skills*
* Must possess Bsc/HND in related field.
* 1-2 years of Proven customer support experience or experience as a Client Service Representative
* Track record of over-achieving quota
* Strong phone contact handling skills and active listening
* Familiarity with CRM systems and practices
* Customer orientation and ability to adapt/respond to different types of characters
* Excellent communication and presentation skills
* Ability to multi-task, prioritize, and manage time effectively
SALARY: 100K
This advertiser has chosen not to accept applicants from your region.
1
Client Service Representative Intern
LD&D Consulting
Posted 6 days ago
Job Viewed
Job Description
Job Title: Client Service Relationship Intern
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
Industry: Customer Service / Hospitality / Corporate Services br>Location: VI, LAGOS (Onsite)
Employment Type: Internship (1 year experience, internship experience is a plus)
Salary: NGN100,000/month
Work Schedule: Monday – Friday **9am - 5pm (Weekends and public holidays if required; must be available online 24/7) < r>**
Job Description:
We are seeking a motivated Client Service Relationship Intern to assist in delivering an exceptional customer experience. You will:
Handle client inquiries and maintain strong customer relationships.
Support client service representatives with documentation, follow-ups, and minor issue resolution.
Collaborate with internal teams to ensure client satisfaction.
Requirements
1 year work experience (entry-level).
Good communication and interpersonal skills.
Problem-solving ability and attention to detail.
Basic knowledge of customer relationship management tools.
Ability to multitask effectively.
Positive attitude, eagerness to learn, and a team-oriented mindset.
Benefits:
Internship completion certificate.
Opportunity for full-time employment.
Networking opportunities.
Training and mentorship.
This advertiser has chosen not to accept applicants from your region.
2
Locum Client Relations Officer
Abuja, Abuja Federal Capital Territory
Integrated Healthcare Limited
Posted 14 days ago
Job Viewed
Job Description
Job Description
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Reps
May Fashion
Posted 3 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 6 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
5
Customer service Officer
Lagos, Lagos
Sterling Homes ltd
Posted 6 days ago
Job Viewed
Job Description
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
• esponding promptly to customer inquiries. br>• C mmunicating with customers through various channels. < r>• A knowledging and resolving customer complaints. < r>• K owing our products inside and out so that you can answer questions. < r>• P ocessing forms, applications and requests. < r>• K eping updated records of customer information, interactions, transactions, comments and complaints. < r>• E suring referrals and repeat sales are made by clients. < r>• C mmunicating and coordinating with colleagues as necessary. < r>• P oviding feedback on the efficiency of the customer service process. < r>Ensure customer satisfaction and provide professional customer support.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service - Female
Hans and Rene
Posted 21 days ago
Job Viewed
Job Description
Job Description
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
br>Maintain positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer orders and inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Good product knowledge in order to answer questions.
Ensure payments are confirmed before processing orders.
Process orders in good time and send same for processing.
Follow up on customer orders to ensure they are prepared and dispatched in good time.
Keep records of customer interactions, transactions, comments, and complaints.
Communicate and coordinate with colleagues including dispatch team as necessary.
Provide feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Send report at the close of shift
Customer Service Representative Requirements:
B.Sc / HND in Mass Communication or any similar discipline
Minimum of 3 years of work experience in a similar position.
Proficient knowledge of customer service, and standard office practices and procedures.
Proficient standard office equipment skills.
Outstanding communication skills, both written and verbal.
Strong people skills.
Excellent phone etiquette.
Outstanding organizational skills.
Ability to stay calm when customers are stressed or upset.
Fast in typing with computer.
Must have worked as a customer service personnel in a restaurant
Note
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Personnel
50001 Rivers, Rivers
Cen Global Services Limited
Posted 15 days ago
Job Viewed
Job Description
We are seeking a friendly and efficient Customer Service Personnel to join our team in Port Harcourt. You will be the first point of contact for our customers, providing excellent support and ensuring a positive customer experience.
Key Responsibilities:
· Respond promptly and professionally to customer inquiries via phone, email, or in-person· Assist customers with product information, order processing, and issue resolution· Maintain accurate records of customer interactions and transactions· Escalate complex issues to the appropriate department when necessary· Support customer satisfaction through effective communication and problem-solvingRequirements· Minimum of SSCE or equivalent qualification
· Previous experience in customer service is an advantage
· Strong communication and interpersonal skills
· Ability to remain calm and patient under pressure
This advertiser has chosen not to accept applicants from your region.
8
Customer/Service Delivery Executive
234 Lagos, Lagos
Sigma Consulting Group
Posted 19 days ago
Job Viewed
Job Description
Location: Lekki, Lagos, NigeriaExperience:2-4 yearsEmployment Type: Full TimeNet Monthly Salary: 250,000*Job Summary:*We are seeking a customer-focused and results-driven Customer Service Delivery Executive to ensure excellent service delivery to our clients. The successful candidate will be responsible for coordinating field sales operations, providing post-sales support, and ensuring timely resolution of client inquiries and complaints.*Responsibilities:*- Provide exceptional customer service to clients- Coordinate field sales operations and ensure seamless delivery of services- Respond to client inquiries and resolve complaints in a timely and professional manner- Track and analyze customer feedback to identify areas for improvement- Collaborate with internal teams to ensure customer satisfaction- Develop and maintain strong relationships with clientsRequirements-2-4 years of experience in customer service or service delivery- Excellent communication and interpersonal skills- Strong analytical and problem-solving skills- Ability to work in a fast-paced environment- Proficient in Microsoft Office Suite and CRM systemsBenefits-Competitive salary- Health insurance- Pension contributions- Opportunities for career growth and development- Supportive team environmentIf you're passionate about delivering exceptional customer service and have a track record of success in service delivery, we'd love
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