322 Customer Relationship jobs in Nigeria

We are hiring a Customer Relationship & Community Lead to join Shurefire, a digital marketplace platform for building materials and services in Nigeria. The role is fully onsite and focuses on building, growing, and retaining our customer base while maintaining strong relationships with existing users. You will be the bridge between Shurefire and its customers, creating engaging promotions, supporting users, and building a vibrant community both online and offline.

Key Responsibilities

• Drive customer acquisition and retention for the Shurefire platform.
• Build and maintain strong customer relationships, both online and onsite.
• Create promotions and campaigns that engage and grow our customer base.
• Visit customers and sites to strengthen trust and gather feedback.
• Serve as the key link between customers and the company.
• Share insights and recommendations to improve customer experience.
• Track and report on customer engagement and community growth.

Requirements

• Proven experience in customer relationship management, community building, or marketing (e-commerce/marketplace is a plus).
• Excellent communication and relationship-building skills.
• Creative, proactive, and results-driven.
• Strong knowledge of social media and digital engagement tools.
• Degree or diploma in Business, Marketing, Communications, or related fields preferred.
• Must reside in Lekki, Ajah, Sangotedo, or nearby areas on Lagos Island.
• Fully available for onsite office work and customer site visits.

What We Offer

• Competitive salary.
• Supportive team.
• Growth opportunities in a fast-growing marketplace platform.
• Dynamic and innovative work environment.

How to Apply

Send your CV to with Customer Relationship & Community Lead as the subject line.

Job Types: Full-time, Permanent

Pay: ₦200, ₦300,000.00 per month

Espritsor - Our client, a fashion house, is recruiting suitable candidates to fill the position below:

Job Position: Customer Relationship / Social Media Manager

Job Location: Jabi / Utako, Abuja (FCT)

Employment Type: Full-time

Summary

• We are looking for a Customer Service/Social Media Manager to join her team.
• If you are a proactive, creative, and customer-focused individual with a flair for social media, we want to hear from you.

?Roles & Responsibilities

• ?Customer Service: Manage all customer inquiries and feedback across social media platforms, email, and phone. You will resolve issues promptly and professionally to ensure a positive customer experience.
• ?Social Media Management: Develop and implement social media strategies to increase brand visibility and engagement. You will create, schedule, and publish engaging content and interact with our online community.
• ?Content Creation: Collaborate with the creative team to produce visually appealing and on-brand content, including posts, stories, and short-form videos.
• ?Community Engagement: Monitor social media channels for trends and opportunities to engage with our audience.

?Requirements

• ?Education: A Bachelor's Degree or Higher National Diploma in Communications, Marketing, or a related field.
• ?Experience: A minimum of 2 - 3 years of proven experience in social media management and customer service, preferably within the fashion or creative industry.

?Skills:

• Must be friendly and an excellent communicator
• Must be highly experienced in handling difficult clients and managing logistics
• Must have excellent stress management skills
• ?Proficiency in social media management tools (e.g., Meta business, canva, capcut, Buffer, Hootsuite).
• ?Excellent written and verbal communication skills.
• Must be experienced with Instagram, tiktok and shopify.
• Must experienced in video editing.
• ?Ability to speak French is highly desirable.
• ?Personal Attributes: Must be creative, detail-oriented, a problem-solver, and able to work in a fast-paced environment.

Salary

N100,000 monthly.

Method of Application

Interested and qualified candidates send their CV and Cover Letter to: using the Job Position as the subject of the email.

Resource Intermediaries Ltd is a professional Managementfirm into all core Human Resource Services such as training, recruiting, manpower outsourcing, payroll management, business process outsourcing and general HR consulting services with over 18 years of industrial experience. We pride ourselves in easing business burdens.

We are recruiting to fill the position below:

Job Position: Customer Relationship Manager

Job Location: Akinyele - Ibadan, Oyo

Employment Type: Full-time

Work Schedule: Monday- Fridays

Description

• The customer experience officer is the first point of contact. S/he is responsible for attending to customers' enquiries and creating awareness of available products to customers through a variety of means, such as online chats, email, or phone calls.
• She/he is responsible for attending to feedback, complaints and redirects them to the appropriate team or department or may take other steps with the goal of achieving customer satisfaction.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer enquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Draft correspondence such as emails and letters.
• Answer phone calls, emails and take messages.
• Processing orders, forms, applications, and requests.
• Responsible for logistics and ensuring that dispatched orders get delivered.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Developing feedback surveys
• Thinking of ways to show appreciation to loyal clients
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Key Requirements

• Possess a minimum of B.sc qualification
• 6+ years experience in a similar role
• Must be mature and smart
• Must be familiar with Commercial phone systems, Customer relationship management software and Microsoft Office Suite (Word, Outlook, and PowerPoint).
• Must have great ability to multi-task.
• Must be very fluent in English with excellent communication skills.
• Be between ages 30-36
• Attention to details and strong conflict management skill
• Must have good critical thinking, problem-solving, time management and record management skills
• Must be living around Ojoo/Moniya Axis
• Should be able to speak at least two Nigerian major languages (Yoruba, Igbo, Hausa).

Salary

N150,000 / month

Method of Application

Interested and qualified candidates should send their CV to: using "Customer Relationship Manager" as the subject of the email.

We are seeking a dynamic and results driven Customer Relationship Manager (CRM) to build and maintain strong, long lasting client relationships while actively identifying and securing new business opportunities. The ideal candidate will have at least 2 years of proven experience in sales, marketing and client acquisition, with exceptional communication skills and a strong drive to achieve growth targets.

Job Types: Full-time, Permanent

Pay: ₦100, ₦150,000.00 per month

Application Deadline: 19/09/2025

Expected Start Date: 01/10/2025

About You

Are you passionate about helping skilled migrants succeed in their professional journeys? Do you find fulfilment in seeing job seekers achieve their goals with your support? Are you a natural communicator who can build trust across diverse cultures, speak clear and engaging English, and persuade with empathy? If yes, this opportunity is for you

About Us

CVtoCAREER is a rapidly growing career development and human resources start-up. We specialise in job applications, résumé optimisation, and career coaching. Our mission is to empower underserved job seekers — especially international students and migrants — to land roles faster with the right tools, coaching, and support.

Role Overview

As a Customer Relationship Manager, you will play a key role in expanding our impact by building strong relationships with clients and communities, turning them into advocates who refer others to our services. This role is ideal for students, recent graduates, or professionals seeking flexible work that makes a real difference.

What You'll Do

• Direct Outreach: Proactively connect with job seekers and potential referrers via outbound calls, emails, networking, and events.
• Referrals & Client Growth: Leverage existing client relationships and encourage referrals through trust-building and engagement.
• Market Insights: Collect feedback and stay informed about the challenges faced by migrant job seekers.
• Documentation: Keep accurate records of referrals, outreach activities, and progress toward sales targets.

Requirements

• Strong English communication skills (spoken and written) with a clear and easy-to-understand accent.
• Natural ability to build rapport and likability with diverse job seekers, especially non-native English speakers.
• Prior experience in sales, customer service, or community engagement is an advantage.
• Comfortable making outbound calls and persuading with empathy and professionalism.
• Flexible with scheduling, as our clients are located across different time zones and may require calls at their convenience.
• Motivated, self-driven, and resilient in achieving targets.

What's in It for You

• Commission: ₦10,000 per Direct Client Paid Referral.
• Flexible Pay: ₦,000/hr for up to 2 hours daily (10 hrs weekly max).
• Remote Work: Casual and student-friendly — work from anywhere.
• Impact: Play a direct role in helping skilled migrants and job seekers succeed in their careers.

Probation

• 2 weeks probation period.
• Please note: If no sale is achieved within this period, separation will occur and probation pay will be forfeited.

Next Steps

To apply, please complete these two steps:

• Record and submit a 5–7 minute audio (you can combine all parts in one file):
• Self-introduction (1 min): Tell us about yourself and why you're applying.
• Sales Pitch Role-Play (3–5 min): Act as though you are pitching a CVtoCAREER service to a potential client. Imagine we are the client and respond as if on a call.
• Empathy Test (1–2 min): A job seeker tells you: "I've applied to 100 jobs and no one replies. I feel like giving up." Record how you would respond.
• Send your CV and audio file to

Job Type: Part-time

Pay: ₦2, ₦3,0 00 per hour

Expected hours: 10 per week

Wecleanit offers a variety of cleaning services for homes and commercial properties, including post-construction cleaning, pre and post-event cleaning, laundry services, fumigation, pest control, janitorial services, and upholstery care. We also sell cleaning products and machines.

Role Description

We are seeking a highly motivated and customer-centric Customer Service Relationship Manager to join our team. This role is responsible for building and maintaining strong relationships with our clients, ensuring customer satisfaction, resolving issues efficiently, and identifying opportunities for service improvement and upselling.

Key Responsibilities:

• Serve as the primary point of contact for customer inquiries, concerns, and feedback.
• Build lasting relationships with customers by understanding their needs and ensuring their expectations are met or exceeded.
• Handle service issues with professionalism and efficiency, coordinating with cleaning teams and operations to ensure timely resolutions.
• Monitor customer satisfaction levels through follow-ups, surveys, and performance metrics.
• Maintain accurate and up-to-date records of customer interactions, feedback, and service history.
• Work closely with sales, scheduling, and operations teams to streamline customer experiences.
• Identify opportunities to upsell or cross-sell services based on customer needs and feedback.
• Develop and implement customer retention strategies.
• Respond promptly to service changes, cancellations, and rescheduling requests.
• Prepare and present regular reports on customer trends, satisfaction scores, and suggestions for service improvements.

Requirements:

• Proven experience in a customer service, client relationship, or account management role (preferably in a service-based industry).
• Excellent interpersonal, communication, and problem-solving skills.
• Strong organizational skills with attention to detail.
• Ability to multitask and remain calm under pressure.
• Familiarity with CRM tools and customer service software.
• Experience in the cleaning or facilities management industry is a plus.
• High school diploma or equivalent; bachelor's degree preferred.

Why Join WeCleanIt?

• Competitive salary
• Performance-based bonuses
• Opportunities for career growth and development
• A positive and supportive team environment

Job Type: Full-time

Pay: ₦100, ₦120,000.00 per month

Job Title: Customer Relationship Officer (CRO)

Job Purpose:

The Customer Relationship Officer is responsible for managing customer service operations, ensuring timely resolution of issues, and enhancing user experience. This role involves handling complaints from users and debit card agents, maintaining effective communication, and providing proactive support to strengthen trust and satisfaction.

Key Responsibilities:

• Complaint Logging & Management:

• Record and track all complaints received from users or debit card agents

• Monitor channels such as Customer Service via DingTalk and Feedback MG on OMS

• Ensure all complaints are logged promptly and accurately

• Customer Communication & Resolution:

• Reach out to users/agents to acknowledge complaints and provide regular updates

• Clearly communicate the steps being taken to resolve issues

• Ensure all complaints are addressed within agreed timelines

• User Experience Enhancement:

• Collect and analyze recurring complaints to identify trends and pain points

• Provide feedback to relevant teams for system or process improvements

• Support initiatives to enhance customer satisfaction and prevent repeat issues

• Collaboration:

• Work closely with internal teams to escalate complex cases and follow up until resolution

• Share insights and reports with management to guide decision-making

Qualifications & Skills:

• Bachelor's degree in Business Administration, Customer Service, Communications, or a related field
• Strong interpersonal and communication skills (verbal and written)
• Problem-solving mindset with attention to detail
• Ability to multitask and manage high-volume interactions under pressure
• Proficiency with CRM tools, reporting systems, and Microsoft Excel

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Online Foodstuff Store Limited is a leading retail and supply chain company dedicated to making quality foodstuffs accessible and affordable across Nigeria. Established with the mission to simplify food sourcing for households, restaurants, and businesses, the company has grown into a trusted brand recognized for its consistency, transparency, and excellent service delivery.

Headquartered in Kubwa, Abuja, with branches in Lagos and Port Harcourt, we operate a strong distribution network that ensures seamless procurement, packaging, and delivery of food items. By leveraging modern systems, efficient logistics, and vendor partnerships, we are able to meet the daily food needs of thousands of customers while maintaining high standards of quality and affordability.

We are recruiting to fill the position below:

Job Position: Customer Relationship Officer

Job Location: Kubwa, Abuja (FCT)

Employment Type: Full Time

Working Days: Monday – Friday

Job Description

• We are seeking a Customer Relationship Officer for our Abuja headquarters. The CRO will be responsible for managing and growing existing customer relationships while actively sourcing and bringing in new customers.
• This role combines customer service excellence with sales acumen to drive growth and retention.

Responsibilities

• Customer Relationship Management
• Serve as the first point of contact for all assigned customers.
• Maintain strong and positive relationships with existing customers to drive retention.
• Resolve customer complaints and ensure timely escalation of unresolved issues.
• Provide updates to customers regarding orders, products, and promotions.

Customer Acquisition & Sales:

• Actively prospect and bring in new customers to expand the company's client base.
• Meet and exceed monthly sales and acquisition targets.
• Follow up on leads and convert them into loyal, repeat customers.
• Collaborate with the sales and marketing team to execute customer acquisition strategies.

Reporting & Documentation:

• Maintain accurate records of customer interactions, transactions, and sales data.
• Track and report on sales performance and customer acquisition progress.
• Provide feedback and insights from customers to improve service delivery.

Requirements

• OND/HND/B.Sc. in Business Administration, Marketing, or related fields.
• 1–2 years of relevant experience in sales, customer service, or client relationship roles (FMCG/retail experience is an advantage).
• Strong communication and negotiation skills.
• Ability to build rapport and manage customer relationships effectively.
• Proficiency in Microsoft Office and CRM tools.
• Must reside in Abuja, preferably Kubwa or nearby areas.

Salary

• N120,000 Gross + 0.5% Commission on all new sales and future sales of existing customers.

Method of Application

Interested and qualified candidates should send their CV and a cover letter to: using "Application – Customer Relationship Officer (Abuja)" as the subject of the mail.

• We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans.
• The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.

Key Responsibilities

• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
• Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency.
• Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
• Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions.
• Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
• Provide feedback to management on client needs, market trends, and potential credit risks.
• Maintain accurate records of customer interactions, repayments, and follow-up actions.

Qualifications & Experience

• Bachelor's Degree in Finance, Business Administration, or a related field preferred.
• 1 - 2 years of experience in credit management, customer relationship management, or collections within a financial institution.
• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to analyze loan accounts and identify payment issues proactively.
• Good problem-solving skills and ability to handle difficult situations tactfully.
• Proficient in using CRM systems and loan management software.

Salary

N120,000 - N135,000 / Month.

Method of Application

Interested and qualified candidates should send their CV to: using "Customer Relationship Officer Abuja" as the subject of the email.