32 Customer Relationship jobs in Nigeria
Customer Relationship officer
Posted 11 days ago
Job Viewed
Job Description
Location: Abuja br>Employment Type: Full-Time
Salary: #150,000 Gross
Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
• Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
• Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
• Provide feedback to management on client needs, market trends, and potential credit risks. < r>• Maintain accurate records of customer interactions, repayments, and follow-up actions.
Q alifications & Experience:
• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• –2 years of experience in credit management, customer relationship management, or collections within a financial institution. < r>• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to analyze loan accounts and identify payment issues proactively. < r>• Good problem-solving skills and ability to handle difficult situations tactfully.
• Proficient in using CRM systems and loan management software.
Customer Relationship Officer
Posted 11 days ago
Job Viewed
Job Description
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth. br>Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication. < r>• onitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• B ild and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing. < r>• A dress client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• C llaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks. < r>• P ovide feedback to management on client needs, market trends, and potential credit risks. < r>• M intain accurate records of customer interactions, repayments, and follow-up actions. < r>Qualifications & Experience:
• B chelor’s degree in Finance, Business Administration, or a related field preferred.
• A ility to analyze loan accounts and identify payment issues proactively. < r>• G od problem-solving skills and ability to handle difficult situations tactfully. < r>• P oficient in using CRM systems and loan management software. < r>Interested and qualified candidates should send CV’s to using the “Job title” and “Location” as subject of the mail.
Customer Relationship Officer
Posted 11 days ago
Job Viewed
Job Description
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth. br>Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication. < r>• onitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• B ild and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing. < r>• A dress client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• C llaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks. < r>• P ovide feedback to management on client needs, market trends, and potential credit risks. < r>• M intain accurate records of customer interactions, repayments, and follow-up actions. < r>Qualifications & Experience:
• B chelor’s degree in Finance, Business Administration, or a related field preferred.
• A ility to analyze loan accounts and identify payment issues proactively. < r>• G od problem-solving skills and ability to handle difficult situations tactfully. < r>• P oficient in using CRM systems and loan management software.
Client Relations Officer
Posted 1 day ago
Job Viewed
Job Description
A first degree in Business Administration, Health Sciences, Marketing and other related fields. br>
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• onflict resolution and problem-solving < r>• A tention to detail and accuracy < r>• T amwork and collaboration < r>• E pathy and professionalism < r>• O ganizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
Customer service
Posted 24 days ago
Job Viewed
Job Description
Location: Ajah Island, Lagos br>Salary : starting from N100,000 ( commission + incentives )
Role Requirements:
Must reside on the Island (Lagos).
Must be articulate, well-spoken, and possess a positive, welcoming aura.
At least 1 year of relevant customer service experience.
Proven ability to manage difficult clients professionally and with emotional intelligence.
Strong understanding of CRM tools/systems and customer journey tracking.
Must be proactive, organized, and a strong team player.
Minimum of a Bachelor’s degree in any relevant field. < r>
Excellent verbal and written communication.
Good conflict resolution and listening skills.
Ability to multitask in a fast-paced, client-facing role.
A polished and professional demeanor at all times.
Ability to sell and convert prospect to Cleints .
Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Respond to customer inquiries in person, over the phone, via email, and through other communication channels. br>
Maintain accurate records of customer interactions and transactions.
Resolve complaints promptly, professionally, and within company policies.
Provide clients with detailed information on products, services, and ongoing promotions.
Work with internal departments to ensure customer requests are fulfilled in a timely manner.
Follow up on client feedback to ensure customer satisfaction.
Maintain a clean and welcoming front desk or reception area.
Support other administrative and office tasks as assigned.
Requirements:
Minimum of HND/B.Sc. in any relevant discipline.
At least 1 year of proven experience in a customer-facing role.
Excellent verbal and written communication skills.
Strong problem-solving skills and emotional intelligence.
Friendly, professional, and customer-focused demeanor.
Proficiency in Microsoft Office and CRM tools is an added advantage.
Ability to work well under pressure and manage multiple tasks simultaneously.
Benefits:
Competitive salary.
Professional growth and training opportunities.
Friendly and collaborative work environment.
Exposure to the real estate industry and career advancement within PWAN Group.
Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
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Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
Candidate must have completed their NYSC
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools
Customer Service Executive
Posted 2 days ago
Job Viewed
Job Description
Operate telephone switchboard to answer, screen or forward calls, providing information, taking messages, or scheduling appointments. br>Respond to a variety of customer requests and inquiries via the telephone or in person over the counter.
Hear and resolve complaints from the customer or clients.
Collect, sort, distribute, or prepare mails, messages for receiving Departments, Units, Clients or customers via hard copies or online.
Provide information about the company such as sale of properties, their locations, Title, payment plan, allocation and other services provided or rendered
Schedule clients and customers for site inspections and also provide refreshments where available
Seek Management approval on waivers and refund on behalf of clients or customers as regards payments (outright / installment)
Provide subscription forms, payment, and survey Layout plans of all available estates to clients, customers and consultants on request
Receive and register payment slips and send to the receiving department for processing
Prepare marketing kits and souvenirs for new PBOs
Perform any other functions as may be assigned by your supervisors
Qualification Requirements
Minimum of B.Sc. / HND in Social Sciences, Business Administration or any other related field.
MBA or other higher relevant qualification will be an added advantage
A member of any relevant professional bodies such as Nigerian Institute of Management (NIM) Minimum of 3 year professional working experience in Customer Service/ Admin related duties.
Required Skills
Ability to understand and explain complex products or services
Ability to work independently and as part of a team
Ability to build and maintain relationships with customers
Ability to work under pressure and meet deadlines
Ability to use CRM software and other business tools