17 Customer Relationship jobs in Nigeria
Customer Relationship Officer
NSIA INSURANCE LIMITED
Posted 13 days ago
Job Viewed
Job Description
Help businesses, individuals, and families select an insurance policy that best fits their needs
br>Regularly reassess policy needs of clients, especially after life-changing events
Research and source prospective clients and new leads using social media
Maintain regular contact with existing clients to discuss renewals or add-ons
Stay up to date with market trends and best practices of the insurance industry
br>Regularly reassess policy needs of clients, especially after life-changing events
Research and source prospective clients and new leads using social media
Maintain regular contact with existing clients to discuss renewals or add-ons
Stay up to date with market trends and best practices of the insurance industry
This advertiser has chosen not to accept applicants from your region.
0
Customer Relationship officer
Abuja, Abuja Federal Capital Territory
ASCENTECH
Posted 21 days ago
Job Viewed
Job Description
Job Title: Customer Relationship Officer
Location: Abuja br>Employment Type: Full-Time
Salary: #150,000 Gross
Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
• Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
• Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
• Provide feedback to management on client needs, market trends, and potential credit risks. < r>• Maintain accurate records of customer interactions, repayments, and follow-up actions.
Q alifications & Experience:
• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• –2 years of experience in credit management, customer relationship management, or collections within a financial institution. < r>• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to analyze loan accounts and identify payment issues proactively. < r>• Good problem-solving skills and ability to handle difficult situations tactfully.
• Proficient in using CRM systems and loan management software.
Location: Abuja br>Employment Type: Full-Time
Salary: #150,000 Gross
Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth.
Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication.
• Monitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• Build and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing.
• Address client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• Collaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks.
• Provide feedback to management on client needs, market trends, and potential credit risks. < r>• Maintain accurate records of customer interactions, repayments, and follow-up actions.
Q alifications & Experience:
• Bachelor’s degree in Finance, Business Administration, or a related field preferred.
• –2 years of experience in credit management, customer relationship management, or collections within a financial institution. < r>• Strong interpersonal and communication skills with a customer-centric approach.
• Ability to analyze loan accounts and identify payment issues proactively. < r>• Good problem-solving skills and ability to handle difficult situations tactfully.
• Proficient in using CRM systems and loan management software.
This advertiser has chosen not to accept applicants from your region.
1
Customer Relationship Officer
Ascentech Services Limited
Posted 21 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth. br>Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication. < r>• onitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• B ild and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing. < r>• A dress client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• C llaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks. < r>• P ovide feedback to management on client needs, market trends, and potential credit risks. < r>• M intain accurate records of customer interactions, repayments, and follow-up actions. < r>Qualifications & Experience:
• B chelor’s degree in Finance, Business Administration, or a related field preferred.
• A ility to analyze loan accounts and identify payment issues proactively. < r>• G od problem-solving skills and ability to handle difficult situations tactfully. < r>• P oficient in using CRM systems and loan management software. < r>Interested and qualified candidates should send CV’s to using the “Job title” and “Location” as subject of the mail.
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth. br>Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication. < r>• onitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• B ild and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing. < r>• A dress client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• C llaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks. < r>• P ovide feedback to management on client needs, market trends, and potential credit risks. < r>• M intain accurate records of customer interactions, repayments, and follow-up actions. < r>Qualifications & Experience:
• B chelor’s degree in Finance, Business Administration, or a related field preferred.
• A ility to analyze loan accounts and identify payment issues proactively. < r>• G od problem-solving skills and ability to handle difficult situations tactfully. < r>• P oficient in using CRM systems and loan management software. < r>Interested and qualified candidates should send CV’s to using the “Job title” and “Location” as subject of the mail.
This advertiser has chosen not to accept applicants from your region.
2
Customer Relationship Officer
Ascentech Services Limited
Posted 21 days ago
Job Viewed
Job Description
Job Summary:
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth. br>Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication. < r>• onitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• B ild and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing. < r>• A dress client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• C llaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks. < r>• P ovide feedback to management on client needs, market trends, and potential credit risks. < r>• M intain accurate records of customer interactions, repayments, and follow-up actions. < r>Qualifications & Experience:
• B chelor’s degree in Finance, Business Administration, or a related field preferred.
• A ility to analyze loan accounts and identify payment issues proactively. < r>• G od problem-solving skills and ability to handle difficult situations tactfully. < r>• P oficient in using CRM systems and loan management software.
We are seeking a proactive and customer-focused Customer Relationship Officer to manage ongoing relationships with customers holding active loans. The role involves monitoring loan performance, ensuring timely repayments, resolving client issues, and fostering strong relationships to support customer retention and business growth. br>Key Responsibilities:
• Serve as the primary point of contact for customers with active loans, providing ongoing support and communication. < r>• onitor loan performance regularly and promptly follow up on missed or late payments to minimize delinquency. < r>• B ild and maintain strong, trust-based relationships with clients to encourage timely repayment and promote repeat borrowing. < r>• A dress client inquiries, concerns, and issues related to their loans, providing clear and effective resolutions. < r>• C llaborate with credit, collections, and risk teams to manage loan accounts and mitigate risks. < r>• P ovide feedback to management on client needs, market trends, and potential credit risks. < r>• M intain accurate records of customer interactions, repayments, and follow-up actions. < r>Qualifications & Experience:
• B chelor’s degree in Finance, Business Administration, or a related field preferred.
• A ility to analyze loan accounts and identify payment issues proactively. < r>• G od problem-solving skills and ability to handle difficult situations tactfully. < r>• P oficient in using CRM systems and loan management software.
This advertiser has chosen not to accept applicants from your region.
3
Customer Relationship Officer Job at Online Foodstuff Store Limited
Abuja, Abuja Federal Capital Territory
Online Foodstuff Store Limited
Posted today
Job Viewed
Job Description
Online Foodstuff Store Limited is a leading retail and supply chain company dedicated to making quality foodstuffs accessible and affordable across Nigeria. Established with the mission to simplify food sourcing for households, restaurants, and businesses, the company has grown into a trusted brand recognized for its consistency, transparency, and excellent service delivery.
Headquartered in Kubwa, Abuja, with branches in Lagos and Port Harcourt, we operate a strong distribution network…
This advertiser has chosen not to accept applicants from your region.
4
Locum Client Relations Officer
Abuja, Abuja Federal Capital Territory
Integrated Healthcare Limited
Posted 21 days ago
Job Viewed
Job Description
Job Description
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
Educational Qualification: br>A first degree in Business Administration, Health Sciences, Marketing and other related fields.
Work Experience:
1-3 years’ experience in customer service, preferably in a healthcare or insurance setting. < r>
Core Competencies:
• Customer service orientation < r>• Conflict resolution and problem-solving < r>• Attention to detail and accuracy < r>• Teamwork and collaboration < r>• Empathy and professionalism < r>• Organizational and time management skills < r>Industry Knowledge (Desirable):
Knowledge of HMO operations and healthcare systems is an added advantage
Remuneration:
Competitive salary with attractive benefits.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Personnel
Lagos, Lagos
Rubels and Angels Limited
Posted 2 days ago
Job Viewed
Job Description
JOB DESCRIPTION
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
br>* Handle incoming calls, emails, chats, and other communications from customers.
* Provide accurate, valid, and complete information in response to customer inquiries.
* Resolve product or service problems by clarifying issues, determining the cause, and offering solutions.
* Process orders, forms, applications, and requests.
* Follow up with customers to ensure issues are resolved to their satisfaction.
* Maintain detailed records of customer interactions and transactions.
* Escalate unresolved issues to appropriate departments or management.
* Stay up-to-date on company products, services, policies, and procedures.
* Identify and assess customers' needs to achieve satisfaction.
* Assist with customer feedback collection and report common issues or trends.
REQUIREMENTS
Must reside within the axis of ago palace way, lagos state.
This advertiser has chosen not to accept applicants from your region.
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6
Customer service Rep
LEAPSOFT
Posted 6 days ago
Job Viewed
Job Description
A Customer Service Representative (CSR) with escalation responsibilities plays a vital role in ensuring efficient issue resolution and customer satisfaction. The primary responsibility is to handle customer inquiries, complaints, and service requests professionally via phone, email, or chat, logging all interactions accurately in the Customer Relationship Management (CRM) system. The CSR is tasked with diagnosing reported issues, providing immediate solutions when possible, and escalating complex or unresolved cases to the appropriate departments or higher-level support teams for timely resolution. This role requires maintaining detailed case records, following up on escalated issues, and ensuring customers are updated regularly on progress. The CSR must adhere to company service standards, meet performance targets, and contribute to process improvements by identifying recurring problems and recommending preventive measures. Strong communication, problem-solving skills, and proficiency in CRM tools are essential for success in this position. The role demands empathy, patience, and a commitment to delivering exceptional customer experiences.my Email is while my phone number is 08061316660
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Reps
May Fashion
Posted 9 days ago
Job Viewed
Job Description
Vacancy for customer service representatives within Lagos state, all interested candidates must be fluent in English and must be able to respond timely to customers using various social media platforms.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Officer
Lagos, Lagos
Marbleclear limited
Posted 12 days ago
Job Viewed
Job Description
Key Requirements:
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
OND, HND, or B.Sc. in any relevant field. br>0–1 year of experience in a customer-facing role (automobile or service industry experience is a plus). < r>Excellent communication and interpersonal skills.
Basic understanding of invoicing and billing processes.
Proficiency in Microsoft Office tools (especially Word and Excel).
Strong organizational and multitasking abilities.
Customer-focused mindset with a friendly and professional attitude.
Key Responsibilities:
Receive and attend to customers both physically and via phone or digital channels.
Take job requests and accurately document customer needs and service requirements.
Schedule and manage service bookings in coordination with the operations/workshop team.
Generate invoices, process payments, and handle basic billing tasks.
Maintain a detailed log of customer interactions, bookings, and complaints.
Provide timely updates to customers on job progress and completion timelines.
Resolve customer inquiries or escalate issues to the appropriate department.
Follow up with customers after service to ensure satisfaction and gather feedback.
Keep the reception and customer service area neat and welcoming.
Support the admin and operations team with clerical tasks as needed.
This advertiser has chosen not to accept applicants from your region.
9