4 Hotel Front Desk Supervisor jobs in Placements24

• Supervise the daily operations of the front desk, ensuring smooth check-in and check-out processes.
• Lead, train, and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, requests, and complaints in a professional and timely manner.
• Manage room inventory and ensure accurate room assignments.
• Process payments and maintain the accuracy of guest accounts.
• Ensure the front desk area is tidy, presentable, and well-stocked with necessary supplies.
• Collaborate with other hotel departments to ensure guest needs are met.
• Implement hotel policies and procedures to maintain service standards.
• Create a welcoming and positive atmosphere for all guests.
• Assist in scheduling front desk staff and managing shift coverage.

• High school diploma or equivalent; further education in hospitality is a plus.
• Minimum of 3 years of experience in a front desk or guest services role within the hospitality industry, with at least 1 year in a supervisory capacity.
• Proven customer service and problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and attention to detail.
• Ability to remain calm and professional under pressure.
• Leadership qualities and the ability to motivate a team.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Must reside in or be willing to relocate to **Calabar, Cross River, NG**.

Our client, a well-regarded hotel in Akure, Ondo, NG , is seeking a dedicated and guest-focused Hotel Front Desk Supervisor . This position is essential for ensuring a seamless and welcoming experience for all guests from check-in to check-out. The ideal candidate will have a strong background in hotel reception, excellent customer service skills, and the ability to lead a small team. You will be responsible for supervising the front desk operations, handling guest inquiries, managing reservations, and ensuring all front-office procedures are followed efficiently and accurately. This role requires a proactive individual who can manage multiple tasks in a fast-paced environment, resolve guest issues effectively, and maintain the highest standards of service. Your positive attitude and professionalism will be key in representing the hotel.

• Supervise and coordinate the daily activities of the front desk team.
• Ensure efficient check-in and check-out processes for all guests.
• Handle guest inquiries, requests, and complaints promptly and courteously.
• Manage reservations, room allocations, and special requests accurately.
• Train and mentor new front desk agents, ensuring they adhere to hotel standards.
• Oversee the operation of the front desk systems, including the Property Management System (PMS).
• Maintain the cleanliness and organization of the front desk area.
• Assist with managing guest accounts, billing, and cash handling.
• Coordinate with other hotel departments (housekeeping, maintenance) to address guest needs.
• Uphold the hotel's service standards and brand reputation.

• Proven experience as a Front Desk Agent or Supervisor in a hotel environment.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Familiarity with hotel Property Management Systems (PMS) is essential.
• Ability to remain calm and professional under pressure.
• Good communication skills, both written and verbal.
• Leadership potential and the ability to motivate a team.
• High school diploma or equivalent; hospitality certification is a plus.
• Must be available to work shifts, including evenings, weekends, and holidays.
• Must be physically present and actively working at the hotel in Akure, Ondo, NG .

Our client offers a competitive hourly wage and opportunities for overtime. Benefits include health insurance and paid time off. You will gain valuable experience in hotel management and have opportunities for advancement within the organization. Enjoy a friendly and supportive work atmosphere.

• Supervise the front desk team, providing guidance, training, and motivation.
• Manage the check-in and check-out process, ensuring efficiency and accuracy.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Ensure all guests receive a warm and welcoming experience.
• Maintain high standards of service and cleanliness at the front desk.
• Assist with reservations, cancellations, and modifications.
• Oversee the efficient handling of cash and credit card transactions.
• Liaise with other hotel departments to ensure guest needs are met.
• Implement hotel policies and procedures to ensure smooth operations in **Aba**.

• Minimum of 2 years of experience as a Front Desk Agent or Supervisor in the hospitality industry.
• Proven ability to lead and motivate a team.
• Excellent customer service and communication skills.
• Proficiency in hotel property management systems (PMS) and reservation software.
• Strong organizational and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Knowledge of **Aba** and its surrounding areas is beneficial.
• High school diploma or equivalent; further education in hospitality is a plus.
• A polished and professional appearance.