What Operations Manager Banking Jobs are in Nigeria?

• Manage and direct daily banking operations, including transaction processing, settlements, and reconciliations.
• Develop and implement operational policies and procedures to enhance efficiency and control.
• Oversee the performance of operational teams, providing guidance, training, and motivation.
• Ensure compliance with all relevant banking regulations, policies, and standards.
• Monitor operational performance metrics and implement corrective actions to address issues.
• Identify opportunities for process improvements and technological enhancements.
• Manage operational risks, including fraud prevention and business continuity planning.
• Liaise with other departments, external auditors, and regulators on operational matters.
• Drive initiatives to improve customer service through efficient operational delivery.
• Manage operational budgets and resource allocation effectively.

• Bachelor's degree in Business Administration, Finance, Operations Management, or a related field.
• Minimum of 6 years of experience in banking operations, with at least 3 years in a management or supervisory capacity.
• In-depth knowledge of banking products, services, and operational processes.
• Proven experience in process improvement and operational efficiency initiatives.
• Strong understanding of risk management and regulatory compliance in the banking sector.
• Excellent leadership, team management, and communication skills.
• Proficiency in banking software and MS Office Suite.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and manage multiple priorities effectively.
• Experience in Benin City or willingness to relocate.

Our client, a rapidly growing fintech company, is seeking an experienced and results-oriented Operations Manager to lead their banking technology operations based in Maiduguri . This critical role demands a blend of technical acumen, operational excellence, and strong leadership skills. The Operations Manager will be responsible for ensuring the smooth, efficient, and secure functioning of all IT infrastructure and systems supporting the company's banking and financial services. The ideal candidate will have a deep understanding of IT operations within the Banking & Finance industry and a proven track record of managing complex technological environments.

• Oversee the day-to-day operations of the banking technology infrastructure, including servers, networks, and databases.
• Ensure the availability, reliability, and performance of all IT systems and applications.
• Develop and implement operational procedures, best practices, and service level agreements (SLAs).
• Manage incident response, problem resolution, and change management processes for IT systems.
• Lead and mentor a team of IT professionals, including system administrators, network engineers, and support staff.
• Collaborate with development teams to ensure seamless deployment of new software and features.
• Manage vendor relationships and oversee the procurement of IT hardware and software.
• Implement and enforce IT security policies and procedures to protect sensitive financial data.
• Develop and manage the IT operations budget, ensuring cost-effectiveness.
• Conduct regular system audits and performance reviews to identify areas for improvement.

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 6 years of experience in IT operations management, preferably within the Banking & Finance sector.
• Proven experience managing complex IT infrastructures, including cloud environments (AWS, Azure) and on-premise systems.
• Strong understanding of network protocols, cybersecurity principles, and ITIL frameworks.
• Excellent leadership, team management, and communication skills.
• Experience with IT service management (ITSM) tools and practices.
• Ability to troubleshoot and resolve complex technical issues under pressure.
• Experience in budgeting and vendor management.
• Knowledge of relevant regulatory requirements for financial institutions is highly advantageous.
• Demonstrated ability to drive operational efficiency and continuous improvement.
• Familiarity with the operational landscape in Maiduguri is a plus.

Our client offers a competitive salary package tailored to attract top talent, alongside a comprehensive benefits program including health insurance, retirement contributions, and generous paid time off. Employees have access to continuous professional development opportunities, including advanced technical training and certifications, to stay at the forefront of technology. The company cultivates a collaborative and innovative work environment, promoting employee growth and well-being. This role is based in our modern facility in Maiduguri , offering a stable and secure work environment within the local financial sector.

• Oversee the operational aspects of all digital banking platforms, including online and mobile banking.
• Ensure the smooth and efficient functioning of digital banking services, resolving operational issues promptly.
• Develop and implement operational policies and procedures to enhance efficiency, security, and compliance.
• Manage relationships with third-party technology providers for digital banking solutions.
• Monitor key performance indicators (KPIs) for digital operations and implement strategies for improvement.
• Lead and mentor the digital banking operations team, fostering a high-performance culture.
• Collaborate with IT, product development, and customer service teams to ensure seamless digital banking delivery.
• Implement and manage robust security measures to protect digital banking channels and customer data.
• Stay abreast of industry trends and emerging technologies in digital banking and fintech.
• Ensure compliance with all relevant banking regulations and internal policies.

• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. An MBA or relevant advanced degree is a plus.
• Minimum of 5 years of experience in banking operations, with at least 2 years in a managerial role focused on digital channels.
• In-depth knowledge of digital banking platforms, mobile banking applications, and online payment systems.
• Strong understanding of operational risk management, compliance, and cybersecurity in a banking context.
• Proven leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong communication and interpersonal skills.
• Experience working in a hybrid work environment and managing remote/on-site teams.
• Familiarity with agile methodologies and project management is desirable.
• Knowledge of the Nigerian banking sector and regulatory environment.

• Competitive annual salary of NGN .
• Hybrid work arrangement offering a balance of office and remote work.
• Comprehensive health, dental, and vision insurance.
• Pension plan with company contributions.
• Opportunities for professional development and leadership training.
• Generous annual leave allowance.
• Performance-based bonuses.
• A dynamic and innovative work environment in Makurdi .

Our client, a well-established commercial bank, is looking for a results-oriented Senior Bank Operations Manager to lead its operational functions in Lokoja, Kogi . This executive role is responsible for overseeing all aspects of daily banking operations, ensuring efficiency, accuracy, and compliance with regulatory standards. The Senior Bank Operations Manager will manage teams responsible for account management, transaction processing, customer service, and back-office functions. The ideal candidate will possess a strong leadership background, deep knowledge of banking processes, and a commitment to operational excellence. This is a critical leadership position with significant impact on the bank's service delivery and operational integrity. We are seeking a proactive leader who can drive continuous improvement and maintain the highest standards of operational performance.

• Oversee and manage all daily banking operations, including teller operations, account opening, and transaction processing.
• Ensure the efficient and accurate execution of all operational workflows and procedures.
• Develop and implement operational policies and procedures to enhance efficiency and control risk.
• Manage and lead the operations team, providing guidance, training, and performance management.
• Monitor key operational metrics and implement strategies for improvement.
• Ensure strict adherence to all regulatory requirements, including AML, KYC, and data privacy.
• Oversee cash management, vault operations, and ATM functions.
• Manage relationships with technology vendors and ensure the optimal performance of banking systems.
• Drive customer service excellence within the operations department.
• Participate in strategic planning and budgeting for the operations division.

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field. An MBA or relevant professional certification is a plus.
• Minimum of 7 years of progressive experience in bank operations management, with a strong track record of leadership.
• Comprehensive understanding of banking products, services, and operational processes.
• Proven ability to manage large teams and drive operational efficiency.
• In-depth knowledge of banking regulations and compliance requirements.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in banking operations software and IT systems.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is desirable.

Our client offers a competitive executive compensation package, including a substantial base salary, performance bonuses, and comprehensive benefits such as health insurance, retirement contributions, and life assurance. This leadership role in Lokoja, Kogi provides significant opportunities for career advancement and professional development. Employees benefit from a supportive work environment and access to continuous training. The bank promotes a healthy work-life balance with a generous annual leave policy. You will have the opportunity to shape the operational future of a key branch and contribute to the bank's overall success and stability.

• Oversee all daily operations of the bank branch, ensuring efficiency and adherence to company policies and procedures.
• Lead, train, and motivate a team of banking professionals to achieve sales and service targets.
• Develop and implement strategies to grow the branch's customer base and increase profitability.
• Manage branch P&L, ensuring cost-effective operations and revenue maximization.
• Ensure compliance with all banking regulations, AML policies, and security protocols.
• Handle complex customer inquiries, complaints, and escalations, providing timely and effective resolutions.
• Monitor branch performance metrics and implement action plans to address areas for improvement.
• Build and maintain strong relationships with local businesses and community stakeholders.
• Conduct regular performance reviews and provide constructive feedback to staff.

• Bachelor's degree in Business Administration, Finance, Marketing, or a related field.
• Minimum of 6 years of experience in retail banking, with at least 3 years in a supervisory or management role.
• Proven track record of achieving branch sales and operational targets.
• Strong knowledge of banking products, services, and regulatory requirements.
• Excellent leadership, team management, and motivational skills.
• Exceptional customer service and interpersonal skills.
• Proficiency in banking software and MS Office Suite.
• Strong understanding of risk management and compliance procedures.
• Demonstrated ability to drive business development and community engagement.

Our client, a leading financial institution in Yola, Adamawa, NG , is seeking an accomplished and strategic Head of Operations to lead its operational excellence initiatives. This senior executive role is responsible for overseeing all aspects of the bank's operational functions, including back-office processes, technology integration, service delivery, and risk management. The ideal candidate will possess extensive experience in banking operations, a strong understanding of process optimization, and a proven ability to manage complex teams and projects within the Banking & Finance sector. This is an on-site position, critical for ensuring seamless day-to-day operations and fostering a culture of efficiency and customer-centricity. You will be pivotal in driving operational strategy and ensuring the bank's infrastructure supports its growth objectives.

• Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service delivery.
• Oversee the management of back-office operations, including transaction processing, settlements, and reconciliations.
• Lead and mentor the operations team, fostering a culture of accountability, innovation, and continuous improvement.
• Ensure the effective implementation and management of banking technology systems and infrastructure.
• Manage operational risk, implement robust controls, and ensure compliance with regulatory requirements.
• Drive projects related to process automation, digital transformation, and operational upgrades.
• Monitor key operational performance indicators (KPIs) and implement corrective actions as needed.
• Collaborate with IT, Risk Management, and other departments to ensure seamless operational integration.
• Manage vendor relationships and service level agreements for operational support.
• Contribute to the development of the bank's overall business strategy from an operational perspective.

• Master's degree in Business Administration, Operations Management, Finance, or a related field.
• Minimum of 10 years of progressive experience in banking operations management, with a strong focus on the Banking & Finance industry.
• Proven track record in optimizing operational processes, implementing technology solutions, and managing large teams.
• Deep understanding of banking products, services, and regulatory frameworks.
• Expertise in operational risk management, process improvement methodologies (e.g., Lean, Six Sigma), and project management.
• Excellent leadership, strategic thinking, and decision-making skills.
• Strong communication, negotiation, and interpersonal abilities.
• Proficiency in banking operations software and technology platforms.
• Ability to drive change and lead teams through transformation initiatives.
• A strong commitment to operational excellence and customer satisfaction.

Our client offers a highly competitive executive compensation package, including a substantial base salary, significant performance-based bonuses, and comprehensive executive benefits. As an on-site role in Yola, Adamawa, NG , you will be an integral part of the bank's leadership team, with direct visibility and impact on its operations. Opportunities for continuous professional development, strategic leadership training, and career advancement are provided. Employees benefit from excellent health coverage, retirement plans, and generous paid time off. This is a leadership opportunity to shape the operational future of a respected financial institution.

• Oversee and manage all aspects of daily operations, including logistics, warehousing, and distribution.
• Develop and implement strategies to improve operational efficiency, reduce costs, and enhance service quality.
• Manage and lead a team of operational staff, providing guidance, training, and performance feedback.
• Ensure compliance with all safety, environmental, and regulatory standards.
• Monitor key operational performance indicators (KPIs) and implement corrective actions as needed.
• Manage inventory levels and ensure efficient warehouse management practices.
• Collaborate with other departments, such as sales, procurement, and finance, to ensure seamless operations.
• Identify and implement process improvements using Lean or Six Sigma methodologies.
• Oversee fleet management and transportation logistics to ensure timely deliveries.
• Develop and manage operational budgets and forecasts.

• Bachelor's degree in Operations Management, Logistics, Supply Chain Management, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management, preferably within the logistics or supply chain industry.
• Proven leadership and team management skills.
• Strong understanding of supply chain principles, logistics, and warehousing operations.
• Excellent problem-solving, decision-making, and analytical abilities.
• Proficiency in operations management software and ERP systems.
• Knowledge of safety regulations and quality management systems.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience or familiarity with the **Bauchi, NG** region is an advantage.

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holiday schedule.
• Opportunities for professional development and leadership training.
• Retirement savings plan.
• Company vehicle or transportation allowance.
• Dynamic work environment in **Bauchi** with significant responsibility.
• Annual performance reviews and career progression paths.
• Team-building activities and company events.
• Access to state-of-the-art operational tools and technology.

• Develop and implement operational strategies to enhance efficiency and productivity.
• Oversee the daily workflow and performance of operational teams, ensuring adherence to company standards and objectives.
• Manage budgets, resource allocation, and cost control measures to achieve financial targets.
• Identify areas for process improvement and implement solutions to streamline operations.
• Ensure compliance with all relevant regulations and safety standards.
• Collaborate with other department heads to align operational goals with overall business strategy.
• Monitor key performance indicators (KPIs) and generate regular reports for senior management.
• Lead, mentor, and develop a high-performing operations team.

• Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field. A Master's degree is a plus.
• Minimum of 7 years of progressive experience in operations management, with a focus on logistics or supply chain.
• Proven experience in process optimization and project management.
• Strong leadership and team management skills, with the ability to motivate and inspire teams.
• Excellent analytical and problem-solving abilities.
• Proficiency in operations management software and Microsoft Office Suite.
• Excellent communication, interpersonal, and negotiation skills.
• Demonstrated ability to manage budgets and control costs effectively.
• Experience working in Lagos, Lagos or a similar metropolitan area is advantageous.

• Competitive annual salary.
• Performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional development and continuous learning.
• Generous paid time off and holidays.
• A dynamic and collaborative work environment.
• Potential for career advancement within a growing organization.
• Access to modern office facilities in Lagos .

Our client, a dynamic and rapidly expanding enterprise, is seeking a highly motivated and experienced Regional Operations Manager to oversee and optimize operations across their strategic business units in Asaba, Delta, NG . This pivotal role requires a forward-thinking leader who can drive efficiency, foster innovation, and ensure the seamless execution of business strategies. The ideal candidate will possess a strong understanding of operational excellence and a proven track record in managing complex projects and teams within a challenging market environment. This is an exceptional opportunity to make a significant impact within a company committed to growth and excellence. You will be instrumental in shaping the future of our client's operational framework.

• Develop and implement strategic operational plans to achieve company objectives and ensure growth.
• Oversee the daily operations of the assigned region, including production, logistics, and customer service.
• Manage budgets, resources, and staffing to ensure operational efficiency and cost-effectiveness.
• Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
• Foster strong relationships with key stakeholders, including suppliers, partners, and regulatory bodies.
• Lead, mentor, and develop a high-performing operations team, promoting a culture of collaboration and accountability.
• Ensure compliance with all relevant regulations and company policies.
• Drive continuous improvement initiatives across all operational functions.
• Report on operational performance to senior management, providing insights and recommendations.
• Manage risk effectively and develop contingency plans for operational disruptions.

• Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is a plus.
• Minimum of 8 years of progressive experience in operations management, with at least 3 years in a managerial or leadership capacity.
• Demonstrated success in improving operational efficiency and driving cost reductions.
• Strong understanding of supply chain management, logistics, and inventory control.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in data analysis and performance metric tracking.
• Experience with ERP systems and other operational management software.
• Ability to think strategically and translate plans into actionable steps.
• Strong problem-solving and decision-making abilities.
• Proven ability to manage multiple projects simultaneously in a fast-paced environment.
• Knowledge of the local market in Delta, NG is highly advantageous.

Our client offers a competitive remuneration package, including a generous annual salary and performance-based bonuses. Employees will benefit from comprehensive health insurance coverage, including medical, dental, and vision plans. Opportunities for professional development and continuous learning are actively encouraged, with access to training programs and workshops. A contributory pension scheme is also provided. Employees can expect generous paid time off, including annual leave and public holidays. The company promotes a healthy work-life balance, and the hybrid work model allows for flexibility. Regular team-building events and a supportive work environment contribute to a positive employee experience. Relocation assistance may be available for exceptional candidates outside the immediate vicinity of Asaba .