14 Network Operations Center jobs in Nigeria

Company Description

MKEL Networks is a leading telecommunications company providing innovative and reliable solutions for businesses and individuals. We offer a wide range of services including route management and roaming services. Our state-of-the-art network infrastructure ensures high-speed connectivity and seamless communication for local and international calls. MKEL Networks is committed to delivering top-notch services to ensure customer satisfaction.

Job Summary
:

We are seeking a skilled and proactive NOC Engineer with 4 to 6 years of proven experience in the telecommunications industry. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network systems to ensure optimal performance and minimal downtime.

Key Responsibilities:

• Monitor network performance, servers, and systems to proactively identify and resolve issues.

• Respond promptly to network alerts and incidents, escalating where necessary.

• Perform root cause analysis and implement preventive measures to avoid future occurrences.

• Configure, test, and maintain network management tools and systems.

• Collaborate with cross-functional teams (engineering, operations, and vendors) to resolve complex issues.

• Generate regular reports on network performance, incidents, and resolution times.

• Support change management processes, including planned upgrades, patches, and deployments.

• Ensure compliance with company policies, standards, and service-level agreements (SLAs).

Requirements:

• Bachelor's degree in Computer Science, Computer Engineering, or a related field.

• 4 to 6 years of hands-on experience in the telecom industry as a NOC Engineer or in a similar role.

• Strong knowledge of IP networking, routing protocols, switching, and network monitoring tools.

• Familiarity with telecom infrastructure, signaling, and transmission technologies.

• Proficiency in incident management and fault resolution.

• Experience with network monitoring platforms (e.g., Cataleya, Digitalk).

• Ability to work shifts, including nights, weekends and holidays.

• Excellent analytical, problem-solving, and communication skills.

Preferred Skills:

• Certifications such as CCNA/CCNP, ITIL, or equivalent.

• Experience in managing vendor escalations and SLAs.

• Familiarity with VoIP, SMS, or telecom value-added services is an added advantage.

JR-

Hybrid

Lekki

Information Technology

Full time

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes

Responsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
• Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company's standard operating procedure for fault escalation and management
• Maintain and ensure full compliance with all Equinix NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
• Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline
• Proven years' experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment
• Strong analytical and problem-solving skills
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Strong Knowledge of DWDM/OTN technology
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Excellent and effective communications skills, both orally and in writing
• Working knowledge of IP devices
• Working knowledge of Ubiquiti or Ceragon radio

Demands of the Job:

Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. Also, should be ready to travel to support other Equinix Operations in Africa and beyond.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Today

E

Rest of Nigeria (Nationwide)

Confidential

• Minimum Qualification :

Who are we?

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

The IP NOC engineer will be responsible for proactive monitoring of Transmission and IP services and devices across Equinix network through the support of Network monitoring systems, perform first-line troubleshooting/fault isolation, resolve where necessary and escalate to other levels for support in line with Equinix internal processes

Responsibilities

• Monitor Equinix network providing a specific update, status, and performance of all network components, capacity services etc.
• Identify and provide at least first-line support on all faults on the Equinix network in accordance with the Company's standard operating procedure for fault escalation and management
• Maintain and ensure full compliance with all Equinix NOC processes and procedures
• Ensure proper technical documentation of all network events throughout normal/shift cycles or operations
• Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Equinix standard operating procedures
  Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met

Qualifications

• B.Sc / HND in Electrical / Electronic Engineering or related discipline
• Proven years' experience in the configuration, operations and maintenance of Network devices (Cisco, Juniper, FortiGate etc.) optical fiber SDH and wireless network equipment
• Strong analytical and problem-solving skills
• Strong Knowledge of Synchronous Digital Hierarchy technology
• Strong Knowledge of DWDM/OTN technology
• Strong knowledge of PtP/PtMP Microwave technologies
• Knowledge of basic TCP/IP configurations and troubleshooting
• Excellent and effective communications skills, both orally and in writing
• Working knowledge of IP devices
  Working knowledge of Ubiquiti or Ceragon radio

Demands of the Job:

Will be ready to work on 24 X 7 base depending on the shift roaster to man the network surveillance tools. Also, should be ready to travel to support other Equinix Operations in Africa and beyond.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

<

Who are we?

Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

Help us challenge assumptions, uncover bias, and remove barriers—because progress starts with fresh ideas. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.

Job Summary

The Primetime NOC Engineer will be responsible for the first- and second-line network monitoring, change management, incident management and escalations, management of managed service vendors, and providing support on the network serving nodes using various network management tools and trouble-ticketing systems. This includes diagnosing and locating fault, performing repair, maintenance, and reporting to ensure optimal customer satisfaction.

Responsibilities

• To provide daily support (8 am -5 pm), 5 working days/week as a Network service delivery base, if needed, you may be required to work beyond stipulated working hours and over weekends
• Ensure proactive monitoring of Primetime customer services on MainOne's network using the available NMS (Network Monitoring System), providing specific updates, status, and performance of all the services
• Ensure there is a ticket / Open a trouble ticket (TT) for every Primetime-related fault and that it is tracked, updated, and managed throughout the incident's life cycle up to the point of closure within OLAs
• Ensure that any equipment faults affecting Primetime Customers are rectified promptly and efficiently
• Responsible for providing remote support and troubleshooting for all identified faults on the network interfacing with the assigned MainOne Vendor and third party and escalating to Level 3 (TX Implementation and IP Operations) where it cannot be resolved at Level 2
• Maintain and ensure full compliance with all MainOne's NOC Operations processes and procedures
• Monitor Primetime customer's performance on MainOne's global network, flag anomalies, and collaborate with stakeholders to resolve any challenges to customer satisfaction
• Ensure accurate Ticket logging, timely updates, and communication by Primetime Service NOC to other engineers during the life cycle of an IPLC, IP, or VOIP-related incident
• Ensure that all escalated IP, IPLC, or VOIP tickets are resolved within agreed-upon timelines and handled professionally
• Manage appropriate communication to achieve excellent service experience during the incident handling
• Answer all Primetime customer support-related telephone calls and interface with internal and external stakeholders on operational issues and related network events, using Main One's standard operating procedures to address all issues.
• Ensure change management processes for Primetime customers is adhered to ensure customer satisfaction
• Ensure network KPIs are met (Network Availability 99.99%, and MTTR 4 hours NHW, 6 hours HW)
• Provide technical support to managed service vendors 24/7 to meet and exceed customers' expectations
• Ensure that circuit handover or acceptance of new services is carried out in accordance with MainOne's standards, capturing all necessary information and saving it in DMS, in compliance with our corporate policy
• Handle escalated trouble ticket calls, working closely with other NOC engineers, and last-mile providers, and managed service vendors to resolve issues promptly.
• Ensure quarterly training is conducted for the vendor support engineers covering technical aspects and operational expectations
• Undertake any other ad hoc assignment that may be assigned by the Ghana Transmission and CLS Manager

Qualifications

• A bachelor's degree in Telecom Engineering, Computer Science, or Equivalent in Information and Communications Technology
• 1-3 years relevant experience preferred

Relevant professional/technical certifications

• Proven years work experience in configuration, operations, maintenance of fiber optical nodes, Carrier Ethernet nodes, MW radio (PTP, PTMP), IP network troubleshooting skills, (Cisco-Ciena, FortiGate routers & switches), fiber optics cable handling and OTDR traces, and basic knowledge in power rectification systems
• Network certification such as Cisco Certified Network Associate (CCNA) or equivalent is desired. Strong understanding of GPON, FTTx architectures, and related technologies

Competencies Required

• Must have fair knowledge of optical networks such as DWDM/OTN/SDH/SONET/GPON, FTTx, and working knowledge of Ciena OME 6500 series, Ciena switches, Cisco routers and switches
• Ability to read, review, interprets and understands technical documents (e.g., schematics, drawings, blueprints, layouts) and implement into the network in an efficient manner if required
• Microwave radio advanced configuration skills and troubleshooting
• Basic knowledge in configuring and troubleshooting L1 and L2 issues for Cisco and Ciena equipment
• Fair understanding of OSPF, TCP/IP, Enterprise Wireless, and L2 technologies
• TCP/IP, Network Security, VoIP and OSPF networking experience required
• Extensive knowledge of Spanning Tree, VLAN's, VTP, Trunking protocols
• Good knowledge in Microsoft Office suite using Word, Excel, PowerPoint and MS SharePoint
• Able to work well within a busy team and handle a wide range of issues. Capable of multi-tasking, good time management and prioritisation of workload
• Ability to drive managed vendors to prioritise and resolve problems and identify future needs
• Able to use initiative to tackle a broad range of problems, while still following procedures and processes
• Ability to maintain composure and customer-service focus in stressful and ambiguous situations
• Familiar with the use of various test equipment, i.e. OSA, OTDR, Ethernet Analyser, Transmission Analysers, Optical power meters, etc.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Job Title:

Department/Unit:

 Technical Department

Reports to:

Chief Information Officer (CIO)

Internal Relationships:

·    Management Team

·    Customer Care Team

·    Technical Team

External Relationships:

·    Vendors and Partners

·    Clients or Customers

Job Summary

As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure. Your role will be crucial in ensuring the continuous availability and optimal performance of the network. Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities - Key Result Areas

Network Monitoring and Maintenance

·    effectively monitoring the organization's network infrastructure

·    ensuring network availability, performance, and reliability.

·    proactive monitoring, identifying and resolving network issues

·    conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting

·    Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.

·    Accurately diagnosing problems

·    Coordinating with relevant teams for resolution

·    Documenting ticket details and resolutions.

Network Performance Optimization

·    Optimizing network performance by analysing network metrics

·    Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.

·    optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting

·    Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions

·    Maintaining network diagrams

·    Documenting standard operating procedures

·    Generating reports on network performance

·    Ensuring compliance with documentation standards.

Collaboration and Teamwork

·    Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers

·    Clear and timely communication of network-related information

·    Providing technical support and guidance, and fostering positive working relationships.

Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, network security, and excels in communication and collaboration.

Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Key Performance Indicators

·    Network availability

·    Online ticket closure

·    Internal projects (backhauls, router, BTS installation)

Education and Experience

Education

·    Certifications such as CCNA, CCNP, or equivalent are preferred

·    Bachelor's degree in computer science, information technology, or a related field.

Experience

·    Proven experience as a NOC Engineer or in a similar network operations role.

·    Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.

·    Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.

·    Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.

·    Understanding of network security principles and best practices.

·    Ability to analyse and interpret network traffic and logs to diagnose issues.

·    Excellent problem-solving and troubleshooting skills.

·    Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.

Lagos Full Time

Shipping & Logistics Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 3 years

Dangote Industries Limited Job Summary

The Network Operations Specialist is responsible for the daily performance and availability of the organisation's Local and Wide Area Networks (LAN & WAN). Analyse the network and recommend upgrades/changes; assess the organisation's current and future network needs.

Responsibilities

• Plan and maintain network installation, circuit integration, network equipment maintenance, and operations.
• Configure, monitor, and troubleshoot network issues.
• Monitoring network performance to identify potential problems and help ensure high-performance levels.
• Prepare a monthly network availability report.
• Maintaining the network infrastructure by troubleshooting problems with the Firewall, routers, switches, wireless controller, firewall, wireless access-point, radius server, etc.
• Create BOM for new, faulty and EOL network devices.
• Implement software upgrades or patches on network-related devices.
• Maintaining records of network activity, such as logs of user activity or system performance metrics
• Facilitate Change Management requests and execution according to SOP or MOP.
• Ensure network documentation is up to date.

Requirements

• Bachelor's degree (B.Sc.) or Higher National Diploma (HND) in computer science, information technology, computer engineering, or a related field.
• Minimum 3 - 6 years of working experience in the same or related position.

Cisco and Networking certifications; CCNP, Fortinet NSE4 & Palo-Alto PCNSE

• Experience working with networking protocols, including TCP/IP, IPsec, DMVPN, GRE, VXLAN, VRRP, MPLS, BGP, OSPF, and EIGRP.
• Proficient in leading networking technologies, software-defined WAN (SD-WAN), Wi-Fi 7, and network automation.
• Proficient in Unified Threat Management (UTM) Solutions.
• Excellent communication skills.

<

Today

D

Lagos Full Time

Shipping & Logistics Confidential

• Minimum Qualification :
• Experience Level : Mid level
• Experience Length : 3 years

Dangote Industries Limited Job Summary

The Network Operations Specialist is responsible for the daily performance and availability of the organisation's Local and Wide Area Networks (LAN & WAN). Analyse the network and recommend upgrades/changes; assess the organisation's current and future network needs.

Responsibilities

• Plan and maintain network installation, circuit integration, network equipment maintenance, and operations.
• Configure, monitor, and troubleshoot network issues.
• Monitoring network performance to identify potential problems and help ensure high-performance levels.
• Prepare a monthly network availability report.
• Maintaining the network infrastructure by troubleshooting problems with the Firewall, routers, switches, wireless controller, firewall, wireless access-point, radius server, etc.
• Create BOM for new, faulty and EOL network devices.
• Implement software upgrades or patches on network-related devices.
• Maintaining records of network activity, such as logs of user activity or system performance metrics
• Facilitate Change Management requests and execution according to SOP or MOP.
  Ensure network documentation is up to date.

Requirements

• Bachelor's degree (B.Sc.) or Higher National Diploma (HND) in computer science, information technology, computer engineering, or a related field.
  Minimum 3 - 6 years of working experience in the same or related position.

Cisco and Networking certifications; CCNP, Fortinet NSE4 & Palo-Alto PCNSE

• Experience working with networking protocols, including TCP/IP, IPsec, DMVPN, GRE, VXLAN, VRRP, MPLS, BGP, OSPF, and EIGRP.
• Proficient in leading networking technologies, software-defined WAN (SD-WAN), Wi-Fi 7, and network automation.
• Proficient in Unified Threat Management (UTM) Solutions.
  Excellent communication skills.

<

Dangote Industries Limited Job Summary
The Network Operations Specialist is responsible for the daily performance and availability of the organisation's Local and Wide Area Networks (LAN & WAN). Analyse the network and recommend upgrades/changes; assess the organisation's current and future network needs.

Responsibilities

• Plan and maintain network installation, circuit integration, network equipment maintenance, and operations.
• Configure, monitor, and troubleshoot network issues.
• Monitoring network performance to identify potential problems and help ensure high-performance levels.
• Prepare a monthly network availability report.
• Maintaining the network infrastructure by troubleshooting problems with the Firewall, routers, switches, wireless controller, firewall, wireless access-point, radius server, etc.
• Create BOM for new, faulty and EOL network devices.
• Implement software upgrades or patches on network-related devices.
• Maintaining records of network activity, such as logs of user activity or system performance metrics
• Facilitate Change Management requests and execution according to SOP or MOP.
• Ensure network documentation is up to date.

Requirements

• Bachelor's degree (B.Sc.) or Higher National Diploma (HND) in computer science, information technology, computer engineering, or a related field.
• Minimum 3 - 6 years of working experience in the same or related position.

Cisco and Networking certifications; CCNP, Fortinet NSE4 & Palo-Alto PCNSE

• Experience working with networking protocols, including TCP/IP, IPsec, DMVPN, GRE, VXLAN, VRRP, MPLS, BGP, OSPF, and EIGRP.
• Proficient in leading networking technologies, software-defined WAN (SD-WAN), Wi-Fi 7, and network automation.
• Proficient in Unified Threat Management (UTM) Solutions.
• Excellent communication skills.

Role - Network Operations

Salary Expectation - N50,000 - N70,000 Monthly

Minimum Requirements - Passion for networking solutions,

Job Brief & Responsibilities

The trainee will be guided to do the following with time and training:

• An Excellent requisite skills as a contact Centre Engineer
• Collaborate with internal & external stakeholders to improve and implement changes on the Network environment.
• Responsible for supporting and managing Network Policy, Troubleshooting incidents and working with deployment teams.
• Day-to-day operational functions related to the Network.
• Provide Support for full lifecycle management of Network Devices.

Teltwine Networks, an Internet Service Provider in Lekki, Lagos, Nigeria. Requires the inclusion of a motivated individual to Join our team of qualified Colleagues in delivering exceptional customer experience to our esteemed clients.

Interested Individuals should Please send in their resume to &

Job Type: Full-time

Pay: ₦50, ₦70,000.00 per month