6 Network Operations Center jobs in Nigeria

The NOC manager is crucial in overseeing and maintaining the network infrastructure of the company. This position requires a blend of technical expertise, strategic planning, and leadership skills. Key responsibilities include:

1.   Network Management and Maintenance: Overseeing the daily operations of the organization's network infrastructure This includes monitoring network performance, ensuring reliable and efficient operation by the technical team, and performing regular maintenance and upgrades.

2.   Technical Leadership and Team Supervision: Leading a team of network engineers and technicians This involves not only directing the team’s activities but also providing technical guidance, training, and support to ensure they are equipped to handle complex networks issues.

3.   Strategy Development for Network Expansion and Upgrades: Developing long-term strategies for network expansion, upgrades, and integration of new technologies This is crucial for maintaining an up-to-date and efficient network that meets the growing needs of the organization.

4.   Security Management: Ensuring the security of the network against threats such as cyber attacks This involves implementing security protocols, monitoring network activity for signs of suspicious behaviour, and responding to security breaches.

5.   Disaster Recovery and Business Continuity Planning: Developing and implementing disaster recovery plans to ensure that the network remains operational in the event of a crisis, such as a natural disaster or a major technical failure.

6.   Compliance and Quality Assurance: Ensuring that network operations comply with industry standards and regulatory requirements This also involves monitoring network performance and implementing measures to improve quality and reliability.

7.   Stakeholder Communication and Collaboration: Communicating effectively with other departments, management, and external stakeholders to align network operations with the overall goals of the organization and to ensure that network capabilities meet the needs of users.

8.   Problem Resolution and Decision Making: Identifying and resolving complex network issues and making critical decisions that can impact the overall performance and security of the network.

9.   Data Analysis and Reporting: Analyzing network performance data to identify trends, anticipate potential issues, and make informed decisions about network management and improvements.

●    Training & Development

●    Paid Time Off

●    Pension Plan

Job Title:

Department/Unit:

 Technical Department

Reports to:

Chief Information Officer (CIO)

Internal Relationships:

·    Management Team

·    Customer Care Team

·    Technical Team

External Relationships:

·    Vendors and Partners

·    Clients or Customers

Job Summary

As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization's network infrastructure. Your role will be crucial in ensuring the continuous availability and optimal performance of the network. Strong technical skills, attention to detail, and the ability to work under pressure are essential for success in this role.

Job Responsibilities - Key Result Areas

Network Monitoring and Maintenance

·    effectively monitoring the organization's network infrastructure

·    ensuring network availability, performance, and reliability.

·    proactive monitoring, identifying and resolving network issues

·    conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting

·    Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.

·    Accurately diagnosing problems

·    Coordinating with relevant teams for resolution

·    Documenting ticket details and resolutions.

Network Performance Optimization

·    Optimizing network performance by analysing network metrics

·    Identifying bottlenecks or areas for improvement, and implementing necessary changes or optimizations.

·    optimizing network configurations, capacity planning, and implementing performance enhancement measures.

Documentation and Reporting

·    Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions

·    Maintaining network diagrams

·    Documenting standard operating procedures

·    Generating reports on network performance

·    Ensuring compliance with documentation standards.

Collaboration and Teamwork

·    Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and customers

·    Clear and timely communication of network-related information

·    Providing technical support and guidance, and fostering positive working relationships.

Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident management, network equipment, network security, and excels in communication and collaboration.

Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs, documentation and reporting, as well as industry standards and best practices.

Key Performance Indicators

·    Network availability

·    Online ticket closure

·    Internal projects (backhauls, router, BTS installation)

Education and Experience

Education

·    Certifications such as CCNA, CCNP, or equivalent are preferred

·    Bachelor's degree in computer science, information technology, or a related field.

Experience

·    Proven experience as a NOC Engineer or in a similar network operations role.

·    Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP, etc.

·    Proficiency in network monitoring tools and technologies, such as SNMP monitoring systems, packet analysers, etc.

·    Familiarity with network equipment, including routers, switches, firewalls, load balancers, etc.

·    Understanding of network security principles and best practices.

·    Ability to analyse and interpret network traffic and logs to diagnose issues.

·    Excellent problem-solving and troubleshooting skills.

·    Strong communication and interpersonal skills to collaborate effectively with team members and stakeholders.