What Customer Accounts Jobs are in Nigeria?
Showing 9 Customer Accounts jobs in Nigeria
Job Description
- Manage a portfolio of key client accounts, ensuring high levels of satisfaction and retention.
- Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
- Develop and maintain strong working relationships with clients through regular communication and site visits.
- Understand client needs and proactively identify solutions that align with our service offerings.
- Collaborate with internal operations, sales, and service teams to ensure efficient service delivery.
- Monitor client account performance and identify opportunities for expansion and upselling.
- Prepare and present regular reports on account status, performance, and client feedback.
- Negotiate contracts and service level agreements (SLAs) with clients.
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 4 years of experience in account management, sales, or a client-facing role, preferably within the logistics industry.
- Proven ability to build and maintain strong client relationships.
- Excellent communication, negotiation, and problem-solving skills.
- Strong understanding of logistics and supply chain operations.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work effectively independently and as part of a team in an office environment.
- Must be based in or willing to relocate to **Abeokuta, Ogun, NG**.
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Distribution Sales Executive - Consumer Electronics
Posted 16 days ago
Job Viewed
Job Description
Our client, a fast-growing distributor of consumer electronics, is looking for a dynamic and driven Distribution Sales Executive - Consumer Electronics to expand their reach within the Aba, Abia, NG market. This role focuses on building and managing relationships with retailers, wholesalers, and other distribution partners to increase sales of our client's diverse range of electronic products. The ideal candidate will have a keen understanding of the consumer electronics market, excellent negotiation skills, and a proactive approach to sales. You will be essential in driving product availability and sales performance through effective channel management.
Key Responsibilities- Identify, develop, and manage relationships with new and existing distribution partners, including retailers and wholesalers.
- Drive sales of consumer electronics products by meeting and exceeding targets within assigned territories.
- Develop and execute sales strategies to increase market penetration and brand visibility in Aba .
- Conduct product training sessions for partner sales staff to enhance product knowledge and sales effectiveness.
- Negotiate pricing, credit terms, and sales agreements with partners.
- Monitor inventory levels at partner locations and ensure adequate stock to meet market demand.
- Analyze sales data, market trends, and competitor activities to identify growth opportunities.
- Provide regular sales reports, forecasts, and feedback to sales management.
- Collaborate with marketing on promotional campaigns and point-of-sale materials.
- Ensure timely resolution of any partner issues or concerns.
- Minimum of 4 years of experience in sales, specifically within the distribution of consumer electronics or related fast-moving goods.
- Proven track record of meeting and exceeding sales targets through channel partners.
- Strong understanding of the consumer electronics market and retail landscape in Abia State .
- Excellent negotiation, communication, and interpersonal skills.
- Ability to build strong, long-term relationships with business partners.
- Proficiency with CRM software and sales reporting tools.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Self-motivated, results-oriented, and able to work independently.
- Willingness to travel frequently within the assigned region.
- Competitive base salary with an attractive commission and bonus structure.
- Comprehensive health insurance package.
- Opportunities for career growth within a rapidly expanding distribution company.
- Regular product training and sales skill development.
- A dynamic and supportive work environment.
- Travel allowances and expense reimbursement.
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Remote Catering Sales & Client Relations Specialist
Posted 10 days ago
Job Viewed
Job Description
- Generate leads and drive sales for the company's remote and hybrid catering solutions.
- Build and maintain strong, long-lasting relationships with clients through excellent communication and service.
- Understand client requirements and develop customized catering proposals and packages.
- Conduct virtual presentations and product demonstrations to prospective clients.
- Negotiate contracts and close agreements to achieve sales targets.
- Collaborate with internal operations and culinary teams to ensure successful client event execution.
- Provide exceptional client support throughout the sales cycle and post-event.
- Gather client feedback and market intelligence to inform product development and sales strategies.
- Manage client databases and sales pipelines using CRM software.
- Stay updated on industry trends and competitor activities to identify new business opportunities.
- Proven experience in sales, business development, or client relations, preferably within the catering or events industry.
- Demonstrated success in meeting and exceeding sales targets.
- Excellent communication, presentation, and interpersonal skills.
- Strong negotiation and persuasive abilities.
- Proficiency in using CRM software and other sales enablement tools.
- Ability to work independently and manage time effectively in a remote setting.
- A deep understanding of the challenges and opportunities in remote and hybrid event planning.
- Bachelor's degree in Business, Marketing, Hospitality, or a related field is preferred.
- Tech-savvy with the ability to quickly learn and adapt to new platforms.
- Proactive, results-driven attitude with a strong customer focus.
- Competitive base salary with attractive commission structure.
- Fully remote work environment with flexibility.
- Opportunity to shape the future of remote and hybrid event catering.
- Professional development and growth opportunities.
- Work with a forward-thinking and innovative company.
- Be part of a collaborative and supportive remote team.
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Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** 30 Mobolaji Bank Anthony Way, Lagos, Lagos, Nigeria,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Responsible for proactively soliciting and managing group/catering-related opportunities. Manages group/catering opportunities not handled by the Event Booking Center. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provide service to our customers in order to grow share of the account on behalf of the company.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Understanding Markets & Maximizing Revenue**
- Identifies new group/catering business to achieve personal and property revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Conducting Daily Sales Activities**
- Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Providing Exceptional Customer Service**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer's expectations.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
**Building Successful Relationships**
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete and effective turnover to Event Management.
**Additional Responsibilities**
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Participates in and practices daily service basics of the brand.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Sr Account / Sales Manager - Instrumentation / Oil & Gas
Posted 17 days ago
Job Viewed
Job Description
Drives sales campaign and Business strategic initiatives Plan for account growth in the long term.
**Key Responsibilities:**
**Sales Process**
Manages the day to day business and strategies: maintaining a balanced approach to superior customer service and strategic account planning; quarterly results and long term account goals; Identifies new sales opportunities and focuses on providing consultative support by building value propositions for solutions into the account; Manage and build customer contacts, serving as the customer's ambassador , "trusted advisor" and advocate; Focal point for customer relationship, account, sales plans, proposals, contract negotiations, etc.
Drives sales campaign and Business strategic initiatives
Plan for account growth in the long term
**Customers**
Pursue growth through regular both face to face meetings and winning new customers to enlarge the assigned territory
**People Management**
Leverages and marshals cross functional company resources to address customers' drivers and initiatives in a consultative manner.
Guides and leverages management and executive sponsor interactions with the customer.
Leads peers by influence to ensure coordination and support to pursue orders.
**Technical Skills & Required Specific Knowledge**
+ A well-developed sense of the industry and market trends in the assigned territory and vertical
+ Good knowledge of our customers' businesses and drivers
+ Financial and business acumen
+ Account/Channel Management, ability to use market and marketing data to build successful accounts plans
+ Good knowledge of commercial terms, EPC contract T&Cs, etc.
+ Be champion of Sales Process and Disciplines.
**You Must Have**
+ Bachelor's degree in engineering preferably with Electrical/Electronics/Instrumentation background.
+ Minimum 5 years' experience in Instrumentation/Automation sales in O & G, Petrochemical, Power & water, Mining industry. Proven track record of success in this business environment.
+ Proven track record in managing Key O&G Customers in the region is a must.
+ Proven track record in Channel Management
+ Technical expertise on Instrumentation & Fixed Gas biz is a must.
+ Experienced in operating as a salesperson in an international, highly matrix organization; multi-country management experience is a must.
+ Experienced in maneuvering through complex process with political agility and savvy
+ Commercial excellence and Sales management through CRM (Salesforce)
**We value**
+ Demonstrated ability to develop and foster strong customer relationships
+ In-depth knowledge of Instrumentation/Fixed Gas Product and solutions.
+ Strong verbal and written communications skills
+ Familiarity with industry regulatory requirements and future mandates
+ Ability to achieve results through influence in a matrixed-team environment
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
**Join us now and be part of a global team of thinkers, innovators, dreamers, and doers who make the things that make the future!**
**\#TheFutureIsWhatWeMakeIt**
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** 30 Mobolaji Bank Anthony Way, Lagos, Lagos, Nigeria,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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Job Description
Are you a Sales Expert that is motivated to deliver?
**Partner with the best**
Baker Hughes stands as a leading global energy‑technology company, delivering innovative solutions that make energy safer, cleaner, and more efficient across the entire value chain. Operating in more than 120 countries, the company blends deep industrial expertise with advanced engineering and digital technologies to support energy production, transformation, and decarbonization. With over a century of heritage, Baker Hughes partners with customers in oil and gas, industrial sectors, and emerging energy markets to accelerate progress toward a more sustainable energy future
**Fuel your passion**
The Sales Advisor is accountable to grow Gas Tech Equipment orders in his/her competency area in Nigeria by maximizing profitability and increasing market share.
She/He will work closely with Customers and EPCs to strengthen relationship, ensure to execute the Company strategy. She/he has deep experience with the entire sales process, excelling at lead generation, relationship building and deal closing.
**As the Sales Advisor you will be:**
+ Growing Gas Tech Equipment orders with assigned customers
+ Hitting the annual Orders Plan securing profitable orders
+ Building and promoting strong, long-lasting relationships with customers by partnering with them and understanding their needs
+ Representing the company effectively with comprehensive knowledge of our offerings
+ Maximizing the competitiveness of the Baker Hughes solutions offered to target the right level of market share according to company's strategy
+ Fostering the commercialization of new products and new technologies under development in strict coordination with Strategy & Growth team
+ Contributing to forecast annual budget to meet regional sales objectives
+ Identify emerging markets and market shifts while being fully aware of new products and competition status
**Fuel your passion**
**To be successful in this role you will:**
+ Bachelor's degree from an accredited university or college preferably in Engineering.
+ Have a minimum of 5 additional years of experience in Sales for Oil & Gas Market.
+ Have knowledge of Oil & gas equipment as such as Rotating equipment
+ Have excellent communication skills
+ Have the Capability to engage, influence and drive multiple-external and internal stakeholders
+ Must be a self-starter & able to work on his own initiative
+ Have excellent presentation skills.
+ Be willing and have the ability to travel extensively
+ Have must completed NYSC
**Work in a way that works for you**
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
**Working with us**
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
**Working for you**
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we must push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
+ Contemporary work-life balance policies and wellbeing activities
+ Comprehensive private medical care options
+ Safety net of life insurance and disability programs
+ Tailored financial programs
+ Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Sales Senior Advisor - Sales **About Us:**
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward - making it safer, cleaner and more efficient for people and the planet.
**Join Us:**
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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Job Description
At Palo Alto Networks®, we're united by a shared mission-to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you're ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you're in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.
**Job Summary**
The Major Account Manager partners with our customers to secure their entire digital experience. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention. This role is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements.
Palo Alto Networks is leading the charge in platformization, offering best-in-breed solutions that enable customers to build a truly zero-trust security architecture and navigate critical transformations. To ensure our sales team is equipped to guide customers, we've developed FLIGHT, an immersive onboarding program. Flight blends virtual and in-person learning at our headquarters, where new sales hires will participate in dynamic cohorts, fully dedicated to their training without customer distractions. This focused approach ensures they emerge as well-prepared sales professionals, ready to help customers leverage our comprehensive portfolio.
**Your Impact**
+ As a Major Account Manager, you will drive and orchestrate large complex sales cycles and work with our internal partners and teams to best serve the customer
+ Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
+ Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
+ Create clear goals and complete accurate forecasting through developing a detailed territory plan
+ Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
+ Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services
+ Travel as necessary within your territory, and to company-wide meetings
**Qualifications**
+ Experience and knowledge of SaaS-based architectures, ideally in a networking and/or security industry
+ Demonstrated experience selling complex solutions, value selling, and/or consultative sales techniques
+ Technical aptitude for understanding how technology products and solutions solve business problems
+ Identifies problems, reviews data, determines the root causes, and provides scalable solutions
+ Cultivate relationships with our channel partners to bring channel-centric go-to-market approach for our customers
+ Demonstrates in depth knowledge of the full sales cycle and the ability to follow a structured sales process
+ Ability to take a holistic approach to problem solving by understanding the bigger picture, and considering complex interrelationships and outcomes
+ Excellent time management skills, and work with high levels of autonomy and self-direction
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
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Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** 30 Mobolaji Bank Anthony Way, Lagos, Lagos, Nigeria,
VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Assists in leading the property's segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.
**CANDIDATE PROFILE**
**Education and Experience**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
**CORE WORK ACTIVITIES**
**Developing & Executing Sales Strategies**
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
- Assists in the development, implementation and sustaining of aggressive solicitation program focused on increasing business.
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
- Assists with the development and implementation of promotions, both internal and external.
**Maximizing Revenue**
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
- Recommends booking goals for sales team members.
**Managing Sales Activities**
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
**Analyzing & Reporting on Sales and Financial Data**
- Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.
- Assists Revenue Management with completing accurate six period projections.
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
- Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
- Ensures that a customer recognition program is in effect throughout Sales.
- Executes and supports the company's Customer Service Standards and property's Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
**Building Successful Relationships**
- Develops and manages relationships with key stakeholders, both internal and external.
- Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
- Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.
- Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
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