Software Functional Consultant
Job Details
permanent
Lagos, Lagos, Nigeria
Excellium Business Limited
06.01.2024
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Full Job Description
The Functional Consultant will be responsible for delivering
functional solutions and providing business process consulting service
to our clients. The candidate should possess in depth knowledge of
business software features and functions, including customization and
integration capabilities, and also should have a thorough
understanding of business needs and requirements to translate them
into functional specifications for technical development.
Responsibilities:
- Conduct requirement analysis and understand the clients'
business processes to suggest a suitable product solution.
- Understand the clients' business goals and make
recommendations regarding the software solutions that can assist in
achieving their objectives.
- Provide clients with
presentations, prepare functional specification documents, and provide
training as needed
- Deliver and implement products
solutions to clients ensuring successful project completion within
budget and timeline.
- Provide post implementation
support, resolve issues and questions raised by clients.
- Keep up to date knowledge of changes in our products and
platform updates, and suggest enhancement and upgrades.
- Colloborate with cross functional teams to create and execute
testing plans ensuring that the solution meets the clients' needs.
- Ability to develop functional design documents and
process flow diagrams for complex business processes.
- Experience in configuring and customizing CRM, Ecommerce
platforms, Helpdesk, ERP systems to meet clients' needs.
Requirements
- Bachelor's degree or HND in Business
Management,Computer Science, Information Technology or Related
Fields.
- Minimum of 2 years experience as a Functional
Consultant
- Has experience delivering solutions for CRM,
Helpdesk, ecommerce platforms and or ERP systems.
- Project management skills, including estimating time
requirements, setting deadlines, and managing resources.
- Ability to work independently or as part of a team.
- Excellent in written, verbal and presentation skills.
- Ability to communicate effectively with clients, team members
and other stakeholders.
- Excellent analytical and
problem solving skills.
- Understanding of integrations
capabilities with third party applications.
- Ability to
travel to clients site when necessary
- Possess a
thorough understanding of enterprise systems and their application in
business processes.
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Software Functional Consultant
Excellium Business Limited
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