Service Delivery & Support Engineer (Abuja)

Full Job Description

Function: Service Delivery & Support
Reporting to: Regional Head, Network Core & Service Delivery
Location: Abuja
Travel Frequency: Occassional


Purpose of the Job

Reporting to the Team Lead West, Network Core & Service Delivery, the Service Fulfilment Engineer is
responsible for deploying carrier grade and reliable network infrastructure and services for ipNX enterprise
customers in accordance with set SLAs.


Expected Key Results

Install, configure, optimize and maintain network connectivity infrastructure & systems for the ipNX network as well as for enterprise customers as per agreed set standards and SLAs.
Safeguard performance, capacity, availability (>99.9%) and quality of the ipNX network by monitoring emerging incidents and initiating preventive actions.
Recommend areas of improvements, product enhancements including new platforms, features and services that meet present and future needs of the voice communications business.
Offer pre-sales support and provide accompanying proposals and design documents with the most optimal and cost effective solutions that meets the business objectives.
Provide remote and occasional on-site support for all enterprise network deployments where required.


Educational Qualifications

Bachelor’s Degree in Computer Engineering, Electrical and Electronics Engineering or any IT related degree. (2.2/ Upper Credit Minimum)


Functional Skills

At least 1 year experience within the telecoms space as a Network/Communications Engineer
A good understanding of computer networks as well as some aspects of project management (Cisco Certification | PMP is a bonus)
A good grasp of technical (wireless & wireline) installations and willingness to learn more
Practical Experience with Network Connectivity Devices (Routers & Switches)
Experience with LAN/WAN Network Design and Configuration
Good working knowledge of Microsoft Office Suite (including MS Project & Visio)


Work Experience

At least 4 years in telecommunications industry


Other Requirements

Customer Focus
Tech savvy
Action orientation
Drive results
Cultivate Innovation
Ability to optimize work processes
Resilience
Self Development
Nimble Learning