Restaurant Supervisor

Full Job Description

Job Title: Restaurant Supervisor
Company Name: Talent Place Consulting
Location: Shomolu, Surulere, Lagos Island , iganmu, Ikoyi
Job Type: Full-Time
About Us:
Our client is a thriving restaurant business committed to delivering high-quality food and exceptional customer experiences. As they continue to grow, we are seeking a dedicated and passionate Restaurant Supervisor to manage our team.

Description:
• The Restaurant Supervisor is responsible for overseeing the daily operations of a restaurant to ensure its smooth and efficient functioning. They are tasked with managing staff, ensuring customer satisfaction, maintaining high-quality food and service standards, monitoring inventory levels, handling customer complaints, ensuring compliance with health and safety regulations within a respective branch.

Responsibilities:
• Operational Leadership:
o Coordinate daily restaurant operations, ensuring smooth front-of-house and back-of-house processes.
o Supervise kitchen staff and waitstaff, providing necessary feedback and guidance.
o Respond efficiently and accurately to customer complaints and concerns.
• Staff Management:
o Create work schedules, track employees’ hours, and manage payroll data.
o Appraise staff performance and provide constructive feedback.
o Foster a positive work environment and lead by example.
• Financial Management:
o Control operational costs and identify measures to reduce waste.
o Generate detailed reports on weekly, monthly, and annual revenues and expenses.
o Implement and maintain quality control during meal production.
• Customer Service:
o Interact with customers, ensuring their satisfaction and addressing any concerns.
o Mitigate potential conflicts and maintain a welcoming atmosphere.
o Promote the brand within the local community through word-of-mouth and restaurant events.

• Inventory and Supplies:
o Organize and take stock of restaurant supplies.
o Estimate future needs for goods, kitchen utensils, and cleaning products.
o Ensure compliance with sanitation and safety regulations.
Qualifications:
• Higer National Degree or Ordinary National Degree in Hospitality Management or related field (preferred).
• Minimum 5 years Experience as a Restaurant Supervisor or in a similar leadership role.
• Strong communication and interpersonal skills.
• Knowledge of health and safety regulations.
• Familiarity with inventory management and financial reporting.