Quality Assurance Analyst

Full Job Description

Job Description-Develop and Implement QA Processes:-Quality Monitoring and Evaluation:-Performance Assessment:-Training and Coaching:-Data Analysis and Reporting:.-Compliance Management:-Cross-functional Collaboration:RequirementsQualifications: -Bachelor's degree in business administration, Communications, or a related field.-Proven experience (5 years) in quality assurance, preferably in a call center or customer serviceenvironment.-Strong understanding of call center operations, customer service principles, and quality assurancemethodologies.-Excellent analytical skills with the ability to interpret data, identify trends, and make data-drivendecisions.-Exceptional communication and interpersonal skills, with the ability to provide constructive feedbackand coaching to agents and managers.-Detail-oriented with a focus on accuracy and quality of work.-Proficiency in Microsoft Office Suite and quality assurance software/tools.-Certification in quality assurance (e.g., Six Sigma, Lean, ISO) is a plus