Operations Manager

Full Job Description

Job Description:
The Operations Manager plays a pivotal role in ensuring the smooth and efficient functioning of all operational aspects within the hospitality establishment. He or She will be responsible for overseeing various departments, maintaining high standards of service quality, and optimizing operational processes to enhance guest satisfaction and profitability.

Key Responsibilities:

1. Team Management:Supervise and lead operational teams, including front desk staff, housekeeping, maintenance, and food and beverage service personnel. Provide guidance, training, and support to ensure staff performance meets company standards.

2. Guest Experience: Focus on delivering exceptional guest experiences by monitoring service levels, addressing guest concerns promptly, and implementing strategies to exceed guest expectations.

3. Operational Efficiency: Develop and implement efficient operational procedures and policies to streamline processes, minimize waste, and maximize resource utilization. Continuously evaluate operational performance and identify areas for improvement.

4. Inventory and Supply Management: Oversee inventory levels of supplies, equipment, and amenities to ensure adequate stock levels while minimizing excess inventory and controlling costs.

5. Budgeting and Financial Management: Assist in the development of annual operating budgets and monitor financial performance against targets. Identify opportunities to improve cost efficiency and revenue generation.

6. Health and Safety Compliance: Ensure compliance with health, safety, and sanitation regulations and standards. Implement and enforce procedures to maintain a safe and hygienic environment for guests and staff.

7. Facility Maintenance: Coordinate maintenance activities and liaise with external vendors to ensure the upkeep of the property, including building infrastructure, equipment, and landscaping.

8. Communication and Collaboration: Foster open communication and collaboration between departments to promote teamwork and achieve common goals. Coordinate with other managers and senior leadership to align operational strategies with overall business objectives.

Qualifications and Skills:

- Bachelor's degree in hospitality management, business administration, or a related field (preferred)
- Previous experience in a similar role within the hospitality industry
- Strong leadership and managerial skills with the ability to motivate and inspire teams
- Excellent communication and interpersonal abilities
- Proficiency in budgeting, financial analysis, and strategic planning
- Sound knowledge of hospitality operations, industry trends, and best practices
- Attention to detail and problem-solving skills
- Flexibility to work irregular hours, including evenings, weekends, and holidays

Benefits:
- HMO
- Transport allowance