HMO Support Officer (Pharmacologist/Pharmaceutical Technician)

Full Job Description

• Provide adequate supports to the HMO Operations Team in order to ensure seamless fulfillment of orders (timely and accurate
dispensing, packing and dispatching of drugs) to HMO enrollees.
• Work in closely with Procurement Unit to ensure availability of drugs
• Ensure all orders from HMOs are fulfilled accurately and promptly
• Attend to urgent requests for drugs dispensing, packaging and dispatching to enrollees
• Client Relationship Management: Liaise with HMOs and their enrollees to ensure excellent service delivery
• Coordinate logistics team to ensure orders are delivered on-demand
• Prompt and accurate claims: Ensure claims for fulfilled orders are accurately and promptly collated, sent to HMOs and payment received
• Keep proper records of undelivered orders/packages
• Monthly reconciliation of accounts with HMOs
• Provide adequate support to the HMO Operations unit to achieve set targets
• Keep records of all enrollees, drugs and contacts
• Price survey: Carry out regular price survey
• Expiry Management: Keep track of short-dated drugs
• Carry out other assigned task while maintaining performance on your core duties