Customer service representative

Full Job Description

Receive customer orders on telephone, via email, fax or post.

Respond to customer inquiries.

Inform customers about the prices, discounts and billing processes.

Process customer orders on time and in a timely manner.

Check stock availability.

Appraise customers on alternative products when required item is not available.

Resolve problems pertaining to customer orders.

Coordinate with sales and other appropriate departments in processing orders.

Ensure timely delivery of orders.

Interact with Accounts Receivables team regarding payments.

Maintain and update customers’ database.