Customer Service Representative

Full Job Description

At Cassidy Holdings, we are passionate about creating captivating and influential content that resonates with audiences worldwide. As a dynamic media company, we specialize in video production, digital marketing and content creation. Our team of seasoned professionals brings together a wealth of experience in entertainment, technology and lifestyle.

As we continue to grow, we're looking for a dedicated Customer Service Representative to join our team.

Responsibilities:

Provide excellent customer service via phone, email, and live chat.
Resolve customer inquiries, complaints, and issues in a timely and professional manner.
Process orders, returns, and exchanges efficiently.
Assist customers with product information, pricing, and availability.
Maintain accurate and detailed records of customer interactions and transactions.
Collaborate with other departments to address customer concerns and improve processes.
Stay up to date with product knowledge and company policies.

Requirements:

Proven experience in a customer service role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Proficient in using customer service software and tools.
Ability to multitask and prioritize in a fast-paced environment.
Attention to detail and accuracy in data entry.
High school diploma or equivalent; additional education or training is a plus.

Benefits:

Competitive salary
Health, dental, and vision insurance
Retirement plan with company match
Paid time off and holidays
Professional development opportunities
Friendly and supportive work environment

Cassidy Holdings is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.