Collection and Recovery Officer(Fintech/Financial Services)

Full Job Description

Monitor overdue accounts and initiate collection efforts to recover outstanding balances.

Communicate with customers via phone, email, and mail to negotiate payment arrangements, resolve disputes, and address inquiries regarding outstanding balances.

Develop and implement effective collection strategies to minimize losses amd minimize recovery, in accordance with company policies and regulatory.

Utilize skip tracing techniques and tools to locate customers with delinquent accounts and update contact information as needed.

Keep detailed and accurate records of all collection activities, including communication with customers, payment arrangements, and account updates.

Collaborate with internal departments, including customer service, legal, and credit risk management, to resolve customer issues and improve collection processes.

Prepare and present regular reports on collection activities, account status, and recovery rate to the line manager

Bachelor's degree in Business Administration, or a related field.

Proven experience in Collections and recovery within the financial services industry with a minimum of 3 years experience.

Strong organizational and multitasking abilities.

Knowledge of collection practices and regulatory requirements.

Excellent organizational skills and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Proficiency in Microsoft Office applications and collection software