Client Relationship Manager

Full Job Description

Job Descriptions

· Manage and nurture client relationships to maximize client satisfaction and loyalty.

· Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.

· Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.

· Collaborate with internal teams to deliver exceptional service and exceed client expectations.

· Identify opportunities for upselling and cross-selling products or services to existing clients.

· Develop and implement strategies to retain and expand client accounts.

· Conduct regular business reviews with clients to assess satisfaction levels and identify areas for improvement.

· Monitor market trends and competitor activities to identify potential risks and opportunities.

Job Specifications

· Must have a minimum of 5-8 years’ client management experience.

· Must have a BSc/ BA degree in Customer Relations or relevant course.

· Must have relevant professional certifications.

· Should reside in Lagos or environs.

· Must look professional and presentable.

· Must speak eloquently.

· Proficiency in Microsoft Suite and other operational software